Susan Damico Email & Phone Number

Austin, Texas, United States

Richmond, Virginia, United States

Richmond, Virginia, United States

Richmond, Virginia, United States

Teach fundamentals and skills from beginner to intermediate levels. Plan and execute weekly practices for ages 10-15. Provide motivation and positivity for players.

Richmond, Virginia, United States

Downtown Richmond Marriott

Proficient in FSPMS, MARSHA and Passkey for group bookings. Create weekly forecast of the hotel. Create, modify or cancel reservations. Input rooming lists for groups 10-300 rooms. Block reservations into room with specified requests. Set up any special billing needs. Train front desk associates on FSPMS and procedures.

Downtown Richmond Marriott

Set up house of hotel. Ran various reports to help create a smoother check in process. Pre-key/pre-reg groups from 10-300 keys. Supervised and trained front desk staff on hotel policies and procedures. Served as a Front Desk Supervisor and ran pre-shift meetings. Main contact for Elite and VIP guests. Proficient in FSPMS and MARSHA. Handle any guest issues and provide a service recovery. Communicated information to other departments efficiently. Knowledge of the hotel. Accommodated… Show more Set up house of hotel. Ran various reports to help create a smoother check in process. Pre-key/pre-reg groups from 10-300 keys. Supervised and trained front desk staff on hotel policies and procedures. Served as a Front Desk Supervisor and ran pre-shift meetings. Main contact for Elite and VIP guests. Proficient in FSPMS and MARSHA. Handle any guest issues and provide a service recovery. Communicated information to other departments efficiently. Knowledge of the hotel. Accommodated guests while providing excellent customer service. Show less

Glen Allen High School

Teach the fundamentals, skills, and knowledge of the game to players of different levels. Plan and execute practices for the junior varsity team. Instruct players during game time. Provide a fun, positive environment for the athletes. Help players improve their skills on the sport. Assist the varsity coach when needed.

Richmond, Virginia Area

Supervise and train front desk staff on hotel policies and procedures. Handle front desk office reception and administration duties. Handle confidential information (i.e. guest records). Greet guests and process check in/outs. Handled billing for guest rooms and ensured accurate settlements of folios, routing of charges and adjustments. Answer a high volume of telephone calls and answer any queries and provided appropriate response. Handle any guest issues and accommodate when needed… Show more Supervise and train front desk staff on hotel policies and procedures. Handle front desk office reception and administration duties. Handle confidential information (i.e. guest records). Greet guests and process check in/outs. Handled billing for guest rooms and ensured accurate settlements of folios, routing of charges and adjustments. Answer a high volume of telephone calls and answer any queries and provided appropriate response. Handle any guest issues and accommodate when needed. Proficient in Opera, Colleague Advantage, and Citrix/Reserve. Communicate guest information to designated departments. Knowledge of the hotel. Accommodate guests while providing excellent customer service. Show less

Richmond, Virginia Area

Handled a high volume of customer inquiries with group blocks or meeting spaces. Lead site tours to potential clients and/or walkins. Negotiated rates for group and SMERF events, wrote up accurate contract, send out contract, book the contract, entering rooming lists, setting up payment (credit card, checks, or direct bill), and sending out final folios. Create contracts, banquet event orders and created the weekly packet. Created PowerPoint presentations for all market segments and made sales… Show more Handled a high volume of customer inquiries with group blocks or meeting spaces. Lead site tours to potential clients and/or walkins. Negotiated rates for group and SMERF events, wrote up accurate contract, send out contract, book the contract, entering rooming lists, setting up payment (credit card, checks, or direct bill), and sending out final folios. Create contracts, banquet event orders and created the weekly packet. Created PowerPoint presentations for all market segments and made sales flyers. Handle all billing for events and group blocks. Maintained all sales collateral and sales kits. Assist Director of Sales and Sales Manager with all administrative tasks. Provide excellent customer service. Show less

Richmond, Virginia Area

Handle front desk office reception and administration duties. Handle confidential information (i.e. guest records). Greet guests and process check in/outs. Answer a high volume of telephone calls and answer any queries and provided appropriate response. Proficient in Opera and Citrix/Reserve. Communicate guest information to designated departments. Knowledge of the hotel. Accommodate guests while providing excellent customer service.

Chesterfield, Va

Teach the fundamentals, skills, and knowledge of the game to players of different levels. Plan and execute practices for the junior varsity team. Instruct players during game time. Provide a fun, positive environment for the athletes. Help players improve their skills on the sport. Assist the varsity coach when needed.

Harrisonburg, Virginia

Game manager for women’s volleyball, men’s and women’s tennis, serve as primary contact for sports and special events, contact visiting teams and referees to schedule logistics of matches/games, collaborate with coaches and other Athletic personnel to asses event needs for games and/or special events, manage special events and created event profiles, meet with clients on site of where their event is held, crowd control of different sizes, facility tours, facilitate set-ups, customer service… Show more Game manager for women’s volleyball, men’s and women’s tennis, serve as primary contact for sports and special events, contact visiting teams and referees to schedule logistics of matches/games, collaborate with coaches and other Athletic personnel to asses event needs for games and/or special events, manage special events and created event profiles, meet with clients on site of where their event is held, crowd control of different sizes, facility tours, facilitate set-ups, customer service, and office work.(Worked August 2014-May 2015, August 2015 to December 2015) Show less

Ocean City, Maryland

Duties include marketing camps/programs, seek out sponsors for programs, stood in as Program Supervisor for camps, assisted Program Supervisors with their camps/programs, attend meetings, worked multiple camp registration, provided customer service, assisted with program set-up and break-down, and office work.

Harrionburg, Va

Supervising shifts (open and close), trained 5+ employees, completing deposits, and cashier experience.

Staunton, Va

Supervise 10+ kids, provide activities on a daily basis, interaction with children and parents, CPR and First Aid Certified.

Richmond, Va

Facilities set-up and break-down, supervision of multiple parties, ticket office and Will-Call, and ran merchandise truck.

Richmond, Va

Supervised shifts (opening and closing), supervised 5+ employees at a time, trained 10+ employees, completed deposits and counted the safe, and cashier experience.