Susan Davis Email & Phone Number

Issaquah, WA, US

Bellevue, WA

Responsible for creating and implementing a successful Customer Care Strategy to enable growth and the acheivement of organizational objectives.

Seattle, WA

Responsible for business development and marketing of Group Health Benefits in WA, OR, ID and UT.  Managed RFP process for Jumbo Accounts. Created benefit design to meet client and Broker requests for clients of 1000 or more employees. Conducted Market Research and created Briefings on key prospects. Maintained Key Account records on Salesforce and.

Greater Seattle Area

Assessment of program improvements and work with the Early Career Development team to execute program for new College Recruits.

Bellevue, WA

Responsible for providing strategic direction and consultation on issues pertaining to organizational effectiveness and talent management to individuals at all levels of the organization, including the C-Suite. Lead successful team including organizational development consultants and learning professionals.Accomplishments:** Developed talent management.

Developed and directed the Internal Sales Desk responsible for meeting Agent/Customer service needs and meeting Sales Objectives. Responsible for recruiting, hiring and training staff. Created and monitored incentive compensation plans for the outbound telesales team and responsible for budgeting and meeting expense requirements. ** Successfully.

Bellevue, WA

Managed a department for providing excellent customer service and sales support to thousands of independant agents and advisors. Responsible to meeting service standards and to drive sales.** Consolidated remote department with local department due to an acquisition that was seamless to agents and customers.** Utilized call center technology to improve.

Responsible for managing Model office/system acceptance testing, policyholder accounting, Customer tax reporting, Customer statements and online and file room records.** Part of leadership team responsible for successfully relocating the servicing center from Seattle to Lynchburg VA. Included planning, staffing and training with 90% of staff being new.