Susan Mia, Shrm-Cp Email & Phone Number

Phoenix, Az, Us

Remote

Norfolk, Virginia

Manages the client implementation process,Develops and maintains effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience,Conducts project initiation activities,Establishes and manages activities towards project milestones independently.

Phoenix, Arizona Area

Partnering with the sales development team to provide award winning service through managing, problem solving and growing the corporate card program;Provide dedicated servicing to a dedicated client by being able to accurately consult, analyze, and assess client needs.Conduct program maintenance and reporting. Conducted one-on-one training, job coaching and skill development for up to 14 new hires;Assisted with the professional development of new hires to effectively utilize computer software systems such as Portal, IMSW, and CASW to improve accuracy, efficiency, and timeliness of business efforts;Monitored progress of new hires and document their growth through Compass.Took Inbound calls to analyze solutions for U.S. and Global Programs to include account detail, account status, program management, corporate membership rewards, and reporting to our middle market clients.

Phoenix, Arizona Area

Conducted a large percentage of out-bound calls to students who expressed interest in the school; Built rapport, identified motivations, discussed degree programs and finance options, and set expectations of collegiate level academic work at the University; Assisted students one-on-one in completing their Application for Admission, Free Application for Federal Student Aid (FAFSA), and Financial Aid Website (FAW); Familiarized student with student website, access to online library, enrollment in workshops, etc.; Utilized student databases to track student enrollment, attendance, and participation; Participated in on-going professional development training, coaching sessions, and staff meetings.

Virginia Beach, Va

Sold office solutions ranging from digital and color copiers, fax machines and duplicators;Maintained current account base while actively calling on new accounts;Reported activities, managed customer database and forecasted monthly revenue.

New Haven, Ct

Advised working adult students in the College's accelerated degree program; Conducted class visits to ensure that all students needs are being met; Facilitated orientation classes for each new cohort; Administrated the College's DSST exam's; Oversaw and implemented Grade Appeal Committee.

Wallingford, Ct

Negotiated and problem solved with customers; Promoted alternative products and services; Resolved billing and service equipment issues ensuring superior results; Assisted new employees with resolving challenging issues; Provided constructive feedback to new employees to ensure growth; Facilitated training for new employees; Respond to a high volume of inbound customer calls.

Stamford, Ct

Liaison between pharmaceutical sales representatives, hospitals and physicians; Planned, organized and tracked high volumes of meetings for sales districts; Built up a working knowledge of ACCME, AMA and PhRMA guidelines to implement compliant meetings; Coordinated all meeting logistics;Implemented new processes: Created and maintained mail merges for communication between call center and sales reps, speakers and attendees, Created and maintained excel database for tracking programs, Trained and educated new customer service representatives, Assisted management with new vendor contracts and partnerships.

Essex, Ct

Implemented all aspects of event planning for pharmaceutical meetings; Coordinated and executed conference operations for 6 - 100 people; Negotiated contracts with Hotel, Destination Management Companies and ground transportation companies based on budget specifications; Coordinated all venue logistics including, but not limited to, site selection, meeting room set-up, sleeping room accommodations, food and beverage, audio visual, off property events, air travel and ground transportation.

Certificate, Project Management

Certificate, Human Resources

Master, Management

Bs, Business Management

Business Management