Susan Dominick Email & Phone Number

Moorpark, California, United States

Simi Valley, CA

• Oversaw and maintained AutoSys 4.5 and AutoSys r11 development and production infrastructure while simultaneously operating as a key ally in the migration of over 1M jobs to the most up to date version.
• Provided production management services to a suite of business partners, including global market risks, corporate treasury, strategic planning and forecasting, SOX compliance, and operational risk, ensuring the.
• Assisted clients with everyday troubleshooting needs, performing background research to identify root causes and to skillfully implement solutions with minimal downtime, providing 24/7 rotational on-call support.
• Safeguarded client operations from application to server, acting as the information technology (IT) subject matter expert (SME) to quickly resolve issues and stimulate a zeroed-out request ticket queue.
• Strategically led customers through successful server migrations, obtaining workarounds for any recurring problems or bottlenecks and maintaining sustainable downtime that mitigated revenue loss.
• Managed and provided consistent up-to-date documentation of the knowledge-centered service (KCS) environment, directing regular process improvements to optimize client capabilities.

Simi Valley, CA

• Supervised and directed daily troubleshooting and ticket requests while also supporting the overall end-to-end process by creating and completely monitoring the successful implementation of all scripts.
• Utilized exemplary customer service throughout the maintenance of the environment, effectively ensuring that each consumer had access to 24/7 support and solutions.
• Acted as a key strategist throughout several major migrations, completely removing an outdated AS400 mainframe and onboarding a Windows-based platform within a timespan of six months.
• Maintained high level operations throughout country-wide sever upgrades for the entire bank entity; additionally, safeguarded data longevity by directing system back-up initiatives.