Susan Duschane Email & Phone Number

Minneapolis, Minnesota, United States

Logic solves retail problems. Whether you need to improve customer experience through retail analytics, strengthen omnichannel capabilities, upgrade your point-of-sale, refine your assortment planning strategy or enhance merchandising operations, Logic has the knowledge, expertise, and passion to make it happen. More than 150 retailers worldwide trust.

St Paul, Minnesota, United States

• Strategic Consultant for Residents First Business Technology Architecture Project. Designed to help deliver a residents-first strategic initiative at the county, this project assessed the current state of.
• Strategic Advisor and Program Manager for Human Services Technology Discovery Project. Focused on improving both business processes and technologies used by county staff to meet the needs of the most vulnerable.

Greater Minneapolis-St. Paul Area

Boutique consulting firm that partners with domestic and international clients to build executable, customer-focused strategies and deliver value by transforming the way companies do business.

Greater Minneapolis-St. Paul Area

• Program Leader, Advocacy Product Solutions. Product development and commercialization lead for enterprise-level digital transformation project to deliver a “single front door” for members to navigate the ever-changing.
• Change Management Leader, Population Health Solutions. Partner with the division president and senior vice president to implement and establish a new operating model, roles and responsibilities, business rhythms.
• Business Process Design and Change Management Leader. Supported product vice-president on operating model remediation. Move from bifurcated team to cohesive, high-performing team. Development of call center pilot to.

Greater Minneapolis-St. Paul Area

• Change Management lead for Chief Digital and Technology Officer. Fact-finding and diagnostic phase of transformation agenda to inform a three-year strategic roadmap.
• Business Process Designer for Integrated Marketing Communications. Work collaboratively across marketing, merchandising and IT to develop business process, roles & responsibilities in support of new technology being.

San Diego, California, United States

• Client Partner for Merchandising / Supplier Performance Analytics. Initiative to develop in-house strategy, process, and analytical tools to support annual vendor negotiations.
• Client Partner for Customer Insights and Promotional Strategy. Supported the client through analysis and assessment of holiday plan.

Melbourne, Victoria, Australia

• Orchestrated change management work across merchandising and planning organizations including the development of behavioral criteria and implementation of end user and leadership assessments (Head, Heart & Hands.
• Executed a three-year strategic roadmap and project managed key work streams to improve performance and position the company to exit the business. Company moved from the 33rd to 75th percentile in economic profit.

Austin, Texas Metropolitan Area

• Identified capabilities and conducted assessments of category planning team using industry-leading organizational models as the company shifted from regional to centralized buying.

Greater Minneapolis-St. Paul Area

• Led cross-functional teams to design and deploy a new fulfillment capability. Created and managed ongoing program governance at senior leadership and program levels.
• Reported through CFO leading cross-functional teams and partnering with senior leadership to design a new capability to accelerate fulfillment and shipping. Deployed a complex pilot for holiday season that thwarted.
• Customized a change management toolkit in support of new capability. Coached and trained leaders on the toolkit which led to organization adoption and reduced spend on external resources.

Greater Minneapolis-St. Paul Area

• Led contact center support team focused on improving the customer and agent experiences. Managed a team of 18 impacting up to 10,000+ agents with significant increase in customer contacts across multiple touchpoints.
• Spearheaded a multifaceted continuous improvement project that delivered millions of dollars in cost savings.
• Built a matrixed Customer Experience Design team and new capabilities to better serve a complex and rapidly evolving business model. Efforts dramatically improved customer experience with strong performance in improved.
• Launched a cross-company initiative to proactively build infrastructure, tools, and processes to improve readiness for the critical holiday season. Recognized by CEO for efforts that resulted in mitigating operational.
• Selected to participate in an intensive training program, Senn Delaney Winning Cultures, which led to transformative cultural change and positive momentum during a tumultuous period of market pressure and CEO transition.

Greater Minneapolis-St. Paul Area

• Designed, developed and deployed merchandising capabilities as the company expanded internationally and served as Chief of Staff to SVP, acting as liaison in support of company’s growth strategy. Led and managed a.
• Designed end-to-end business processes to ensure a customer-centric experience as the company expanded into global markets. Identified and partnered with stakeholders to successfully train and deploy tools/processes in.
• Developed strategic and operational plans that drove double digit reduction in G&A expenses for the Asian sourcing office.

Greater Minneapolis-St. Paul Area

• Drove value through price optimization pilot, developed price strategy, and aligned organization structure to support new pricing capability. Built a team of 37 pricing professionals.
• Pioneered a new price optimization capability that delivered exceptional gross margin benefit in six months.

Greater Minneapolis-St. Paul Area

• Designed cross-functional processes to standardize trade shows and executive events. Significantly increased the number of events that could be produced while ensuring a consistent customer experience. Implemented.

Greater Minneapolis-St. Paul Area

• Directed the redesign of the promotional planning process for a large retail client that delivered hundreds of millions of dollars in GMROAE improvement over plan. This became a core business process used for 10+ years.

Master Of Business Administration - Mba, Strategic Management And Organization

Bachelor Of Science - Bs, Business Administration

Strategic Marketing, Authentic Leadership - Executive Development Center