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Susan Dyl, Csm Email & Phone Number

Process Manager at Amica Insurance
Location: Fall River, Massachusetts, United States 13 work roles 2 schools
1 work email found @amica.com 2 phones found area 617 LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email s****@amica.com
Direct phone (617) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Process Manager
Location
Fall River, Massachusetts, United States

Who is Susan Dyl, Csm? Overview

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Quick answer

Susan Dyl, Csm is listed as Process Manager at Amica Insurance, based in Fall River, Massachusetts, United States. AeroLeads shows a work email signal at amica.com, phone signal with area code 617, and a matched LinkedIn profile for Susan Dyl, Csm.

Susan Dyl, Csm previously worked as Manager at Prestige Auto - Family Of Dealerships and Release Manager at Massmutual. Susan Dyl, Csm holds Management Information Systems, General from University Of Massachusetts Dartmouth.

Company email context

Email format at Amica Insurance

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*@amica.com
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AeroLeads found 1 current-domain work email signal for Susan Dyl, Csm. Compare company email patterns before reaching out.

Profile bio

About Susan Dyl, Csm

Experienced leader in all aspects of Software Delivery using both Waterfall and Agile/Scrum methodologies Created positive work environment and motivated engineers, Communicator and problem solver able to make decisive and accurate decisions in a fast-paced environment. I'm highly motivated by new challenges and strive for excellence and quality. I am eager to learn new technology and expand my skill set. Highly energetic, positive attitude and a great team player. Worked with developers in an Agile/Scrum environment to launch new managed service products within the Cloud technology. Scrum Master managing 1-4 mid sized projects with multiple teams within multiple time zones. Perform Scrum Sprint Planning, Daily stand-up scrum meetings, Story Time ( including story selection, sizing and task definition), Sprint Reviews, Retrospectives, Backlog Grooming and Demos. Develop project plans, schedules, and budgets. Manage prioritization, decision-making and problem solving. Manage stakeholder expectation and needs thru effective communication. Work collaboratively as a team player to improve productivity of the sprint teams. Ability to communicate on a technical level and understand technical applications from a technical and business perspective. Improve transparency, adaptability and customer collaboration. Knowledge of TFS, JIRA and Confluence tools. In my past, I have lead projects from inception thru requirements, development, testing, change management and release management. Provide support for infrastructure, hardware, Point of sale hardware and firmware, Operations and network. Release of new products hardware and software, maintain services and SLA agreements and production support post install. Support satellite communications and infrastructure of the network including Incident Management and Risk Mitigation. Maintaining compliance and integrity of the systems, platforms and architecture. Support documentation of policies and procedures.

Listed skills include Software Project Management, Sdlc, Requirements Analysis, Cmmi, and 46 others.

Current workplace

Susan Dyl, Csm's current company

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Amica Insurance
Amica Insurance
Process Manager
Website
AeroLeads page
13 roles · 27 years

Susan Dyl, Csm work experience

A career timeline built from the work history available for this profile.

Process Manager

Current

Lincoln, Ri, Us

Feb 2018 - Present

Manager

Cuyahoga Falls, Ohio, Us

Prepares asset, liability, and capital account entries by compiling and analyzing account information. Documents financial transactions by entering account information. Prepare financial statements and accounts, budgeting, managing ledgers, processing invoices. Prepare journal entries, complete general ledger operations and monthly closings

Release Manager

Springfield, Massachusetts, Us

Responsible for prioritizing, planning, scheduling, execution, testing and communication and successful delivery of major, minor and unscheduled software

Release Manager

Westlake, Texas, Us

Officially the Release Manager for TTSM team but also handling change management and Agile/Scrum for projects.Facilitation and technical support of changes that affect infrastructure, and software. Ensures audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation with Agile/Scrum Methodologies. Plans, directs and coordinates release and change activities. Scrum Master for new projects and products. Coordinates within the department, business units across several financial products. Maintains and enforces the processes and procedures that govern management of Release & Control Corporate Standards, Policy and Procedures. Ensures adherence to departmental policies and procedures providing consistency and repeatability in the final solution for delivery.

Jan 2017 - May 2017

Change Manager

Taylor, Tx, Us

Has oversight, administration, facilitation and technical support of changes that affect ERCOT facilities, infrastructure, and software. Ensures audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation. Plans, directs and coordinates release and change activities. Coordinates within the department, business units and with the IT operations and infrastructure teams to ensure that the systems run and interface smoothly. Maintains and enforces the processes and procedures that govern management of the IT Release & Control Corporate Standards, Policy and Procedures. Ensures adherence to departmental policies and procedures providing consistency and repeatability in the final solution for service delivery. Ensures compliance with related internal Corporate Standards, Policies and Procedures, and Regulatory requirements.

Aug 2016 - Jan 2017

Release Manager/Scrum Master

Education Partners

Education Partners is a SaaS based education technology company based in Austin, Texas which has designed a rules based engine that marginalizes compliance risk and features document management, configurable workflows, dynamic forms, electronic signatures and process dashboards around key business functions for colleges and universities.As Release Manager you are the gatekeeper of release management processes and the owner of all software and infrastructure processes. Responsible for prioritizing, planning, scheduling, execution, testing and communication and successful delivery of major, minor and unscheduled software and infrastructure releases for Education Partners and our customers.You are a major contributor of a growing Agile release management team. You will participate in all scrum meetings and coordinate requisite activities with team leads across the release life cycle including release planning, scoping, schedule, development, testing, user acceptance, knowledge assets and training, client communication, deployments and production support. Knowledge of TFS, JIRA and Confluence tools. Work with cross functional teams within different geographical regions and manage developement resources for capacity and metrics.

May 2015 - Aug 2016

Scrum Master/Project Manager Advisory Consultant - Cloud Technologies

Ibm Tivoli Software

Working with development engineers in an Agile/Scrum environment. Encouraging innovation and fostering new ideas for product developement within the Cloud. Using various third party software in conjunction with IBM software while creating managed services for clients.

Jun 2014 - Aug 2016

Software Project Manager

London, Gb

2000 - May 2015

Project Manager

London, Gb

Delivered many projects in the domestic USA. My current focus is working with customer in Latin America,providing support for the entire SDLC cycle. Delivered maintenance projects as well as new products to create revenue enhancements. Worked with customers starting with requirements gathering and new marketing inititatives and all the way thru installation and post live support. Support product managers and cross functional teams all over the globe.

Jan 2000 - May 2014

Software Support Level 2

Ibm

Armonk, New York, Ny, Us

Aug 1996 - Dec 1999

Account Support Representative

Canton, Massachusetts, Us

Responsible for Supporting specific key accounts and maintaining software support level for open tickets. Engaging with engineering to provide customized attributes to the software for clinical, hospital and patient applications

Jun 1996 - Aug 1997

Patient Billing Coordinator

Providence, Ri, Us

Managed a small team in the Patient Billing area. Responsible for ensuring patient support level 1 and 2. Assisted patients with financial aid options. Previously worked in the accounts payable and receivables department. Familiar with software from patient care perspective, clinical, hospital and doctor offices.

Jun 1987 - Sep 1993
Team & coworkers

Colleagues at Amica Insurance

Other employees you can reach at amica.com. View company contacts →

2 education records

Susan Dyl, Csm education

Management Information Systems, General

University Of Massachusetts Dartmouth

Bachelor'S Degree, Management Of Imformation Systems

University Of Massachusetts Dartmouth
FAQ

Frequently asked questions about Susan Dyl, Csm

Quick answers generated from the profile data available on this page.

What company does Susan Dyl, Csm work for?

Susan Dyl, Csm works for Amica Insurance.

What is Susan Dyl, Csm's role at Amica Insurance?

Susan Dyl, Csm is listed as Process Manager at Amica Insurance.

What is Susan Dyl, Csm's email address?

AeroLeads has found 1 work email signal at @amica.com for Susan Dyl, Csm at Amica Insurance.

What is Susan Dyl, Csm's phone number?

AeroLeads has found 2 phone signal(s) with area code 617 for Susan Dyl, Csm at Amica Insurance.

Where is Susan Dyl, Csm based?

Susan Dyl, Csm is based in Fall River, Massachusetts, United States while working with Amica Insurance.

What companies has Susan Dyl, Csm worked for?

Susan Dyl, Csm has worked for Amica Insurance, Prestige Auto - Family Of Dealerships, Massmutual, Providence Partners, Llc, and Charles Schwab.

Who are Susan Dyl, Csm's colleagues at Amica Insurance?

Susan Dyl, Csm's colleagues at Amica Insurance include Crystal Manning, Amanda Bzduch, Andrew Guilbault, Patrick Bontrager, and Harold Garcia.

How can I contact Susan Dyl, Csm?

You can use AeroLeads to view verified contact signals for Susan Dyl, Csm at Amica Insurance, including work email, phone, and LinkedIn data when available.

What schools did Susan Dyl, Csm attend?

Susan Dyl, Csm holds Management Information Systems, General from University Of Massachusetts Dartmouth.

What skills is Susan Dyl, Csm known for?

Susan Dyl, Csm is listed with skills including Software Project Management, Sdlc, Requirements Analysis, Cmmi, Pmp, Integration, Agile Methodologies, and Quality Assurance.

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