Susan Smith Edwards Email & Phone Number

Charlotte, North Carolina, United States

I am responsible for ensuring the smooth operation of our office. Whether it's making coffee, handling payroll, being the first point of contact with our clients, or working on proposals and business development. I pay attention to detail regardless of the task's size. I enjoy using my diverse skillset to make a difference, doing my part as a team member to propel our firm upward, and being appreciated in the process. It is the best of all worlds.

Charlotte, North Carolina, United States

As a project facilitator, I provided support to the business despite having no prior knowledge of architecture or construction. I successfully navigated multiple software platforms, including Newforma, Procore, and Concur. • To ensure the productivity and efficiency of the studio, I reorganized and boosted effective communication with a 145+ project pipeline totaling $31M+ in fees. These projects spanned five separate studios and two offices.• One of my key contributions was the… Show more As a project facilitator, I provided support to the business despite having no prior knowledge of architecture or construction. I successfully navigated multiple software platforms, including Newforma, Procore, and Concur. • To ensure the productivity and efficiency of the studio, I reorganized and boosted effective communication with a 145+ project pipeline totaling $31M+ in fees. These projects spanned five separate studios and two offices.• One of my key contributions was the revival and implementation of a coordinated and systematic education platform for CEU presentations to architects, engineers, and designers.• Additionally, I improved nationwide communication with vendors to provide assistance across project workflows, organize client events, and support corporate and finance functions.• Worked with both internal and external stakeholders, including UNCC School of Architecture and the Ronald McDonald House• Organized a monthly showcase with 5 to 7 non-compete vendors of architectural and engineering products, including interior finishes. Showcases are intended to keep our team abreast of cutting-edge products for educational and product information.• Partnered with the Charlotte Office President to revamp the Charlotte Office Gallery Meetings to boost individual studio ownership. Worked with the marketing department to create the Spark Award.• Key liaison working with external stakeholders to host design seminars. • Comprehensive administrative support, which included email correspondence, procuring office supplies, travel reservations, expense reports, and managing calendars for, at various times, three studio Principals, 1 National Director, and the Charlotte Office President. • Successfully planned and introduced internal and external events, which involved coordinating catering, set up, break down, planning, and facilitating between various participants and studios. Show less

Charlotte, North Carolina Area

As the Advancement Operations Coordinator, I was fully responsible for coordinating acknowledgments, keeping track of advancement gifts, and prospect research. In order to ensure a successful year, my service included serving the Interim Head of School in an Executive Assistant capacity.● I successfully planned, developed, and organized fundraising events, interfacing with the Board of Trustees. I provided support to the Advancement Office Operations across database management, advancement… Show more As the Advancement Operations Coordinator, I was fully responsible for coordinating acknowledgments, keeping track of advancement gifts, and prospect research. In order to ensure a successful year, my service included serving the Interim Head of School in an Executive Assistant capacity.● I successfully planned, developed, and organized fundraising events, interfacing with the Board of Trustees. I provided support to the Advancement Office Operations across database management, advancement events, gift processing and acknowledgment, and fundraising reporting.● I worked closely with the Board of Trustees to prepare the board agendas, consolidate minutes, create general board communications, and research potential board members. ● Serving with the Leadership Team we developed the school year calendar and rewrote the Student Handbook and the Employee Handbook. ● Managed an annual event calendar consisting of 38 annual events over a 10-month period. ● In addition, I also supervised 42 parent volunteers to organize different aspects of the parent’s council, facilitating school-wide events for 385+ students in a private school.● I elevated engagement with alumni across event planning for homecoming, commencement, and constituent events. Additionally, I served as a front desk receptionist and provided rolling coverage when cultivating relationships with new/existing families to promote volunteer opportunities. Show less

Charlotte, North Carolina Area

I received an offer to oversee the maintenance of the admissions database and the organization of admissions-related events, such as open houses, new family Orientation, and events. As I transitioned to the Development Department, my responsibilities included keeping the development database well organized as well as organizing various events, including ribbon cuttings, donor acknowledgment receptions, homecomings, clay shoots, and tennis tournaments.● During my tenure, I was able to… Show more I received an offer to oversee the maintenance of the admissions database and the organization of admissions-related events, such as open houses, new family Orientation, and events. As I transitioned to the Development Department, my responsibilities included keeping the development database well organized as well as organizing various events, including ribbon cuttings, donor acknowledgment receptions, homecomings, clay shoots, and tennis tournaments.● During my tenure, I was able to establish strong relationships with potential donors, which proved instrumental as our team secured both small and large gifts. Additionally, I structured a board of 36 volunteers to facilitate Parent Teacher Fellowship opportunities for small and large annual events throughout the school year.● I led the successful launch of the Alumni Parent Prayer Group, which fostered engagement with students, parents, and faculty. ● Furthermore, I designed and initiated a robust record-keeping system of forms to optimize database management for an admissions status pipeline.● Finally, I retrieved the Facebook alumni page and increased its following to over 500 users over three months. This was achieved through close collaboration with teachers to identify potential followers; increasing post frequency, writing, and publishing articles; and founding Google alerts for student-athletes.Proficient in Blackbaud's Raiser's Edge and Admission's Edge. Show less

Charlotte, North Carolina Area

What started as a two-week vacation fill-in postion I accepted to help the church office turned into a year-long Administrative Assistant position. I Assisted the office staff and pastor in weekly responsibilities such as maintaining the member database, creating the bulletin, answering phones, and greeting visitors. Covered facility rental contracts and created a van service schedule. Generated the monthly newsletter including creating a section to introduce members to a monthly highlighted… Show more What started as a two-week vacation fill-in postion I accepted to help the church office turned into a year-long Administrative Assistant position. I Assisted the office staff and pastor in weekly responsibilities such as maintaining the member database, creating the bulletin, answering phones, and greeting visitors. Covered facility rental contracts and created a van service schedule. Generated the monthly newsletter including creating a section to introduce members to a monthly highlighted ministry designed to encourage volunteer/servant participation. Show less

Charlotte, North Carolina Area

Created a smooth office environment by managing all in-house operations, such as accounts payable, accounts receivable, payroll, insurance, and supply management. Maintained all client and vendor accounts. Additional responsibilities included greeting customers and answering phones, supply management, creation of office policy and procedures, and customer accounts.

Charlotte, North Carolina Area

Responsible for the safety of the aircraft cabin and the well-being of the passengers. Highly trained in emergency equipment and procedures giving the ability to handle an emergency while maintaining control of the situation. Courteous policy and procedure enforcement with the goal of customer satisfaction and repeat business. Skilled at space management and problem-solving with an eye for cooperation. Worked on the catering committee to help define serving procedures, service training, and… Show more Responsible for the safety of the aircraft cabin and the well-being of the passengers. Highly trained in emergency equipment and procedures giving the ability to handle an emergency while maintaining control of the situation. Courteous policy and procedure enforcement with the goal of customer satisfaction and repeat business. Skilled at space management and problem-solving with an eye for cooperation. Worked on the catering committee to help define serving procedures, service training, and new food options. Show less