Susan Horton Email & Phone Number

Paxton, MA, US

Boston, MA, US

Boston, MA, US

Known as an inclusive, caring and effective leader who creates a climate in which others are comfortable taking calculated risks, new ideas are encouraged and team members are empowered. Expertly led and resourced progressive strategic learning solutions across GLLT, DEI and business portfolios. Advanced learning design methodology to create solutions that.

Bad Homburg, Frankfurt, DE

Served as a key member of the corporate learning leadership team to advise executive leadership on strategies to drive innovation and transform the learning culture. Led team of business stakeholders, instructional designers, and subject matter experts to create and implement comprehensive multi-tiered blended learning curricula for key clinical leader.

Successfully managed teams of instructional designers/writers, subject matter experts, developers and business resources in the creation of learning solutions. Provided strategical instructional direction in the design and implementation of dynamic and interactive programs. Collaborated with clients to determine design proposals, project goals and learning.

Freeport, Maine, US

Provided design expertise, services, and training for creation of web-based business process assessments that effectively configure assessment questions, conditional content, and scoring algorithms to provide clients with aggregate data and insights into focus areas.

Newburyport, Massachusetts, US

Developed autonomous eLearning courseware as well as blended solutions which included virtual and/or instructor led sessions. Designed and developed interactive eLearning courseware for new hire system training and system upgrade releases.

Plymouth, MN, US

Developed modularized curriculums and learning programs that offer flexibility in delivery format to accommodate individual learner and changing organizational needs. Developed curriculum paths incorporating mentor facilitated blended solutions that accommodate individual learning styles and organizational staffing constraints.

Designed, developed and managed training deployment and delivery of learning solutions for multiple system replacement and enhancement projects. Designed, developed and implemented role based blended learning solutions to develop and enhance new and existing employee knowledge and skills.

Short term consulting arrangement to facilitiate interactive presentation skills training programs and provide coaching to participants.

Houston, Texas, US

Managed & designed solutions for the migration from instructor based to web based solutions, product rollouts and creation of customized information repositories. Created and implemented training design and materials development plan for migration of targeted functions to offshore vendor.

Created and delivered business technical and professional skills training; delivered process reengineering training and participated in the creation of a corporate university.

Boston, MA, US

Designed and created solutions for customer service curriculum, product rollouts and customer retention training. Participated in the creation of a corporate university. Delivered instructor lead training for a 12 week new hire customer service training program.

Ba, Psychology

Certificate, Distance Education