Susan E Hayes Csm, Lssgb Email & Phone Number

Radnor, Pa, Us

Boston, Ma, Us

● Negotiated, partnered, and followed through with over 40 new and 70 existing vendors for over 20 travel educational programs.● Identified and documented content and system defects and process improvements – i.e., navigation, duplication and information retrieval that impacted customer satisfaction.● Solved real-time customer issues making them feel more at ease and excited about their program.

Irving, Texas, Us

● Managed deliverables and communicated between stakeholders (client and internal technical delivery teams) on marketing software projects in diverse industries (health insurance, life insurance, pharmaceutical, retail, travel, and ecommerce). ● Worked in matrix organization using both Agile Scrum and SDLC methodologies.● Utilized SOAP UI to test WebService APIs with Oracle database.● Wrote and ran SQL on Oracle and SQLServer databases to test applications.● Led requirements-gathering sessions through stakeholder interviews. Analyzed and documented system and functional requirements including Visio process flows and diagrams, created use cases, and analyzed data using SQL.● Created test plans, test cases, test data, and defect tracking for system enhancements and project.● Led quality assurance and regression testing and user-acceptance testing activities for multiple projects. ● Utilized BrowserStack to simulate testing various browsers and devices using web application.● Created and tested data mappings for files and webservices to Oracle database tables● Developed/documented operational processes and change management plans during roll-out of system enhancements.● Recognized for proactively identifying and fine-tuning requirements and finding and resolving many defects before moving application to production resulting in significant savings for client and company.

Houston, Texas, Us

● Performed lead SME Advanced Business Analyst and testing responsibilities on software projects.● Gathered requirements, develop functional specifications, create change control requests, created test cases and executed testing.● Collaborated with business users, setting and facilitating work group meetings, teleconferences and offline sessions.● Ensured smooth and effective coordination between different business groups as well as between business units and development team.● Prepared comprehensive documentation to facilitate development and testing using standard templates.● Created UML use cases and test cases and provide integration testing. ● Developed Flowcharts and Diagrams of system and business processes.