Sue Mclaughlin Email & Phone Number

Beverly Hills, Ca, Us

Beverly Hills, Ca, Us

Beverly Hills, Ca, Us

Oversees hiring and training of new tutors in Northern California and Chicago while providing on-going support and professional development to existing tutors. Works with SF and Chicago teams for hiring of other positions. Collaborates with offices in LA and NY around tutor engagement and development. Presents college admissions testing information sessions to students, parents, and counselors throughout the Bay Area each year, in-person or via webinar.

Beverly Hills, Ca, Us

Verbal tutor for SAT/ACT/AP/Subject Tests/High School Admission ExamsOne-on-one in-home lessonsManaged calendar and communication with families and office team

Beverly Hills, Ca, Us

Consulted with students and families about college and high school admission exams, establishing and executing customized testing plans and supervised one-on-one tutoring programs with a tutor pool throughout the Bay Area. Recruited, interviewed, and trained new tutors, maintaining high quality standards in both education and client service.Facilitated professional development workshops for tutors, responding to tutor inquiries and offering on-going support throughout the year.Spoke at high schools throughout the Bay Area, presenting testing information and offering guidance to students and families.

San Mateo, Ca, Us

Updated written educational materials, marketing materials, and presentations for brand and new product line to support staff, accounts, and outside sales partners, and to help convert leads into accountsConnected with potential wholesale accounts, distributor accounts, business partners, and public relations partners at tradeshows and events across the country to establish relationships and open accounts, with an emphasis on branding and increasing overall brand awareness for new product line

Shaped and executed new program to retain company’s highest volume customers by providing personalized service for all account needs, including: sales, customer service, and account billingCreate new written materials for the company to reach out to new customers, returning customers, dissatisfied customers, leading to increases in certificate redemption and repeat business

Developed and led four-person customer service team to increase customer satisfaction and retention, significantly contributing to the company’s best sales month in three years, after just 5 months in the position Restructured the claims process internally and externally, reducing the resolution time by 35% in less than 12 monthsSpecialized as liaison between highest volume customers and all departments of the business, making sure all of their account needs were met in a timely and efficient manner to provide the company with assurance that most prominent customers would continue to use services

Quickly navigated a new retail environment during the high-traffic Holiday Season by learning and executing merchandising standards, facilitating elaborate store sets and promotional updates, and managing the daily challenges of running the business, such as meeting sales goals, scheduling a team of 12 associates, enforcing operational standards, and communicating new corporate directionsIncreased store's sales +22% over last year for January 2010 and +8% for 1st Quarter 2010 by strengthening the sales and management teams, focusing on talent and setting expectations

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Educated and trained 275 associates to produce approximately $28M of sales in 6 western markets, by adapting corporate training objectives and materials to fit each market's unique needsDrove learning in subjects ranging from customer service, sales skills, and product knowledge by developing innovative and active training techniques that engaged participantsChanged Education Department's reliance on PowerPoint after meeting all seasonal training objectives and thoroughly engaging the sales force at a high-profile training event in which the planned PowerPoint presentation was not availableProduced associates who could better weather objectives and confidently close sales by facilitating high-intensity role playing sales training sessionsTurned around the business at the company's only Wellness Center by implementing a new coaching structure, meeting the unique sales training needs of a store staffed with licensed massage therapists and aestheticians as well as regular associates

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Earned a promotion to manage of the biggest stores on the West Coast after just 8 months as a store manager by brining a lower-volume store out of a $40,000 sales deficit and leading it to exceed its sales plan for the year.Laid groundwork for high-profile store to have its first $1M year by building the staff, setting high customer service standards, and consistently coaching all team members to boost selling skills and confidence.Led training in the district by training new store managers and associates from other stores, acting as a resource for existing store managers, and partnering with the Regional Education Manager to lead additional seasonal training sessions as needed.

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Worked closely with Store Manager to lead team by example, exceeding sales goals and offering superior customer serviceEducated team through coaching on the floor and through planned activities during store meetings

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Supervised fellow associates while meeting sales and customer service goals

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