Sue Mclaughlin Email and Phone Number
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Sue Mclaughlin is a Senior Director, National Recruiting and Staff Development at Compass Education Group. She possess expertise in training, management, retail, customer service, sales and 12 more skills. Colleagues describe her as "Susan was impressive as an educator and trainer for Origins. As her Event Catering Manager I witnessed her organization of training and setup of all events. It was always amazing to walk into a room and see her training setup and ambiance. From her professionalism, to her genuine personality, it was a pleasure to know her and work with her. She would be an asset to any company!", "Susan is a great team member and is always so positive and such a great joy to be around. Susan works so hard and really brings her skills and passion to anything that is given to her.", and "I was lucky enough to see Susan present Origins Education Seminar. Her presentation was passionate and exciting. She was able to engage and motivate the room of Origins Guides with poise and humor."
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Senior Director, National Recruiting And Staff DevelopmentCompass Education Group Apr 2022 - PresentBeverly Hills, Ca, Us
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Senior Director Of Recruiting And Staff DevelopmentCompass Education Group Dec 2021 - Apr 2022Beverly Hills, Ca, Us
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Director Of Recruiting And Staff DevelopmentCompass Education Group Jan 2017 - Dec 2021Beverly Hills, Ca, UsOversees hiring and training of new tutors in Northern California and Chicago while providing on-going support and professional development to existing tutors. Works with SF and Chicago teams for hiring of other positions. Collaborates with offices in LA and NY around tutor engagement and development. Presents college admissions testing information sessions to students, parents, and counselors throughout the Bay Area each year, in-person or via webinar.
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TutorCompass Education Group Jan 2014 - Mar 2017Beverly Hills, Ca, UsVerbal tutor for SAT/ACT/AP/Subject Tests/High School Admission ExamsOne-on-one in-home lessonsManaged calendar and communication with families and office team
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Program DirectorCompass Education Group Jun 2015 - Jan 2017Beverly Hills, Ca, UsConsulted with students and families about college and high school admission exams, establishing and executing customized testing plans and supervised one-on-one tutoring programs with a tutor pool throughout the Bay Area. Recruited, interviewed, and trained new tutors, maintaining high quality standards in both education and client service.Facilitated professional development workshops for tutors, responding to tutor inquiries and offering on-going support throughout the year.Spoke at high schools throughout the Bay Area, presenting testing information and offering guidance to students and families.
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Brand AmbassadorSmari Organics Dec 2013 - Dec 2014
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Account ExecutiveLa Canada Ventures Inc, Jan 2013 - Nov 2013San Mateo, Ca, UsUpdated written educational materials, marketing materials, and presentations for brand and new product line to support staff, accounts, and outside sales partners, and to help convert leads into accountsConnected with potential wholesale accounts, distributor accounts, business partners, and public relations partners at tradeshows and events across the country to establish relationships and open accounts, with an emphasis on branding and increasing overall brand awareness for new product line -
Private Services CoordinatorPeninou French Laundry And Cleaners, Inc. Apr 2012 - Dec 2012Shaped and executed new program to retain company’s highest volume customers by providing personalized service for all account needs, including: sales, customer service, and account billingCreate new written materials for the company to reach out to new customers, returning customers, dissatisfied customers, leading to increases in certificate redemption and repeat business
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Customer Relationship ManagerPeninou French Laundry & Cleaners, Inc. Dec 2010 - Apr 2012Developed and led four-person customer service team to increase customer satisfaction and retention, significantly contributing to the company’s best sales month in three years, after just 5 months in the position Restructured the claims process internally and externally, reducing the resolution time by 35% in less than 12 monthsSpecialized as liaison between highest volume customers and all departments of the business, making sure all of their account needs were met in a timely and efficient manner to provide the company with assurance that most prominent customers would continue to use services
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Store ManagerAnn Taylor Loft Dec 2009 - Dec 2010Quickly navigated a new retail environment during the high-traffic Holiday Season by learning and executing merchandising standards, facilitating elaborate store sets and promotional updates, and managing the daily challenges of running the business, such as meeting sales goals, scheduling a team of 12 associates, enforcing operational standards, and communicating new corporate directionsIncreased store's sales +22% over last year for January 2010 and +8% for 1st Quarter 2010 by strengthening the sales and management teams, focusing on talent and setting expectations
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Regional Education ManagerOrigins Feb 2007 - May 2009UsEducated and trained 275 associates to produce approximately $28M of sales in 6 western markets, by adapting corporate training objectives and materials to fit each market's unique needsDrove learning in subjects ranging from customer service, sales skills, and product knowledge by developing innovative and active training techniques that engaged participantsChanged Education Department's reliance on PowerPoint after meeting all seasonal training objectives and thoroughly engaging the sales force at a high-profile training event in which the planned PowerPoint presentation was not availableProduced associates who could better weather objectives and confidently close sales by facilitating high-intensity role playing sales training sessionsTurned around the business at the company's only Wellness Center by implementing a new coaching structure, meeting the unique sales training needs of a store staffed with licensed massage therapists and aestheticians as well as regular associates -
Store ManagerOrigins Nov 2005 - Feb 2007UsEarned a promotion to manage of the biggest stores on the West Coast after just 8 months as a store manager by brining a lower-volume store out of a $40,000 sales deficit and leading it to exceed its sales plan for the year.Laid groundwork for high-profile store to have its first $1M year by building the staff, setting high customer service standards, and consistently coaching all team members to boost selling skills and confidence.Led training in the district by training new store managers and associates from other stores, acting as a resource for existing store managers, and partnering with the Regional Education Manager to lead additional seasonal training sessions as needed.
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Assistant Store ManagerOrigins Jul 2005 - Nov 2005UsWorked closely with Store Manager to lead team by example, exceeding sales goals and offering superior customer serviceEducated team through coaching on the floor and through planned activities during store meetings
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Keyholder / Manager-On-DutyOrigins Jan 2005 - Jul 2005UsSupervised fellow associates while meeting sales and customer service goals
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Lead Generation AssociateTransware Nov 2004 - Jan 2005Us -
Counter Manager (Chanel)Filene'S Jan 2004 - Sep 2004Us -
Beauty Advisor (Estee Lauder)Filene'S Jul 2003 - Jan 2004Us
Sue Mclaughlin Skills
Sue Mclaughlin Education Details
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Brown UniversityModern Culture And Media
Frequently Asked Questions about Sue Mclaughlin
What company does Sue Mclaughlin work for?
Sue Mclaughlin works for Compass Education Group
What is Sue Mclaughlin's role at the current company?
Sue Mclaughlin's current role is Senior Director, National Recruiting and Staff Development.
What is Sue Mclaughlin's email address?
Sue Mclaughlin's email address is su****@****cox.net
What is Sue Mclaughlin's direct phone number?
Sue Mclaughlin's direct phone number is +131055*****
What schools did Sue Mclaughlin attend?
Sue Mclaughlin attended Brown University.
What skills is Sue Mclaughlin known for?
Sue Mclaughlin has skills like Training, Management, Retail, Customer Service, Sales, Sales Management, Coaching, Crm, Public Speaking, Store Management, Budgets, Customer Relations.
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