Susan Saxon Email & Phone Number

Woonsocket, Rhode Island

Worked in a variety of roles across five teams focused on innovation, sales enablement, and training to support client strategy and improvement efforts. Enterprise strategic sales and account support: • Led creation and packaging of high value field tools for the Enterprise Healthcare Solutions (EHS) team, including six B2B sales decks and 3 product briefs: CVS Pharmacy / EHS value story, Adherence Packages and Medicare/Medicaid Gaps in Care retail product stories. • Created and co-taught new product trainings for the EHS team, including resource materials to help position account directors for success. • Led creation and regular refresh of a retail pharmacy value proposition slide catalog used as a resource by account teams across the enterprise for client sales presentations, and by internal teams as an onboarding and retail product reference guide. Partnered with product owners to understand and then translate content to client-facing language.End-to-end product development: • Collaborate with cross-functional partners to develop and manage a new process to efficiently support the retail product pipeline, from ideation through approval, development, implementation, and launch.• Conducted qualitative research and competitor intelligence to understand pain points in the patient and store team experience with goal to help resolve issues and improve new and existing retail products. • Stood up and managed a pharmacist team at the Retail Pharmacy Call Center focused on adherence metrics for Pay-for-Performance contracts.Training development:• Design and deliver onboarding for the Health Plan Product Design and Incubation Team.• Created and conducted motivational interviewing training to improve the member experience and health outcomes for the Personalized Adherence Coaching pilot. • Provided subject matter expertise to the Learning & Development team to support chain-wide motivational interviewing training efforts.

Providence, Rhode Island Area

Provided assessment services and strategic recommendations to independent schools and non-profit organizations:• Conducted an exploratory study on best practices for assessment in higher education. Interviewed academic leaders at colleges around the US and produced a written report with recommendations used to inform a corporate-wide strategy for assessment consulting. • Designed and executed school climate and program evaluations used for continuous improvement and strategic planning at an independent school. Authored reports and created surveys and focus group discussion guides.

Providence, Rhode Island Area

Co-founded and built a nonprofit 501(c)3 organization with 500+ members across the US with mission to provide cultural education and support for families with children from Kazakhstan: • Established and managed an annual family camp, including program design and recruitment of professional staff.• Grew participation 50% year-over-year to attain full capacity of 150 participants within two years.• Created all marketing materials and communications. • Supervised staff of 10 and oversaw management of 50 summer camp volunteers. • Outreached, influenced, and collaborated with Kazakh government representatives to support Kazakh cultural activities in the US.

Conducted targeted assessment services across a University with four campuses, including providing strategic recommendations for continuous improvement: • Evaluated programs, services, and student outcomes to support improvement efforts. • Provided consultation and strategic recommendations to faculty and administrators on issues related to research design and assessment needs.

Providence, Rhode Island Area

Managed and designed K-12 research evaluations for school districts across the US and state departments of education:• Influenced and educated clients on data-driven decision-making to set clients up for success and establish strong working partnerships.• Created presentations and presented research findings at professional meetings. Summarized research findings for clients to use for decision-making and program improvement.

Providence, Rhode Island Area

Oversaw the running of three federally funded studies: • Managed project leads and oversaw the supervision of 15 research assistants.• Trained clinical interviewers to administer a battery of clinical assessment tools.

A.M.

Bachelor Of Arts (B.A.)

A.B.D.