Susan Winer Email and Phone Number
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Curious, strategic, empathetic. I love learning how things work and deciphering how people interact with technology. With over 15 years of experience in technical content development, design, and operations, I'm a skilled people manager, program manager, and technical communicator. I collaborate with teams to produce findable, concise, engaging content that empowers software users to achieve their goals. Expertise in:> Program and project management> Agile software development methodologies> Content strategy > Minimalist content > Information architecture> Darwin Information Typing Architecture (DITA) and component content management systems (CCMS)> Docs as code: RESTful APIs, Markdown, Swagger/OAS, GitHub
Dexcom
View- Website:
- dexcom.com
- Employees:
- 1001
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Documentation LeadDexcom Nov 2023 - PresentSan Diego, California, Us
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Content Design, Development & Operations Manager, Ux Content & DesignTeradata Mar 2022 - Jan 2023San Diego, California, UsI managed a team of 9, including content designers, UX writers, information architects, technical writers, and in content operations, a technical program manager, a web software developer, and a data scientist. Many direct reports participated in empowered teams. I helped people identify and develop their strengths and find the "right seat on the bus" to grow their careers. My staff reported feeling heard, more engaged, and better aligned with their work. -
Staff Technical WriterDexcom Jan 2021 - Mar 2022San Diego, California, UsWithin the Software and Data Solutions organization, I developed content for Dexcom API, Dexcom Partner Web APIs, Data Analytics Platform, and Data Post Access Layer projects. I worked closely with stakeholders in software engineering, quality assurance, and regulatory organizations, to rewrite and re-organize over 400 software requirements as part of migrating documentation to a different software development lifecycle (SDLC) standard.
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Staff Information Engineer: Program Manager, Information ArchitectTeradata Nov 2009 - Jan 2021San Diego, California, Us- Information engineering (IE) program lead for Teradata Vantage, Advanced SQL Analytics, Analytic Applications, Cloud products, Teradata Tools & Utilities (28-product suite, >40 documents and online Help), Backup and Restore utilities.Worked closely with Agile teams and SAFe Agile Release Trains (ART), including software development, test, customer service, marketing, and program management, to understand and track product development, then plan and implement technical content requirements: documentation, in-product content, etc. - Senior DITA information architect for Teradata client software user documentation, hardware service documentation- Trainer: DITA, Ixiasoft & Astoria CCMS software- IE Governance Board/Design Review- Founder & facilitator, internal DITA/CCMS user group - Documentation translation coordinator for DITA-sourced projects
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Lead Technical WriterSun Microsystems Apr 2002 - Nov 2009Palo Alto, Ca, UsDocumentation lead for Data Center/Enterprise and Midrange/SMB server administration software products -
Freelance Writer And EditorSelf-Employed 1993 - 20021993-96, 2000-02- Technical writer and editor Clients included Addison-Wesley, Houghton Mifflin Company, International Data Group, Thinking Machines Corporation- Foreign language textbook editor for ESL, French, Spanish, and German Clients included Houghton Mifflin Company, Heinle & Heinle Publishers
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Technical Writer, Web AdministratorSun Microsystems Dec 1996 - May 2000Palo Alto, Ca, UsWriter for Sun HPC ClusterTools software
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Assistant Development EditorHeinle & Heinle Publishers 1993 - 1995College French & German programs
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Technical Editor, Production EditorThinking Machines Corporation 1990 - 1993- Brought user manuals under inventory control and normalized distribution- Edited all manuals
Susan Winer Skills
Susan Winer Education Details
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Clark UniversityComparative Literature (French & German) -
Harvard Extension SchoolLiterature Courses In English And French
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Universität TrierDeutsche Sprache U. Literatur
Frequently Asked Questions about Susan Winer
What company does Susan Winer work for?
Susan Winer works for Dexcom
What is Susan Winer's role at the current company?
Susan Winer's current role is Technical communication | people manager | program manager | content strategist | information architect | content ops | UX | DITA | CCMS | RESTful APIs.
What is Susan Winer's email address?
Susan Winer's email address is su****@****ata.com
What is Susan Winer's direct phone number?
Susan Winer's direct phone number is +185845*****
What schools did Susan Winer attend?
Susan Winer attended Clark University, Harvard Extension School, Universität Trier.
What skills is Susan Winer known for?
Susan Winer has skills like Dita, Information Architecture, Content Management, Technical Communication, Technical Writing, Technical Documentation, Software Documentation, Information Design, Unix, Ukulele, Content Development, Astoria Software.
Who are Susan Winer's colleagues?
Susan Winer's colleagues are Ramona Stanek, Robert Colling, Aiste U., Rodel Espiritu, Kavan Rios-Lazo, Jason Shaffer, Georgi Ivanov Todorov.
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