Susan Fahner Email & Phone Number

Ontario, Canada

Expansion of role to include oversight of Human Resources, Health & Safety, Accreditation Readiness, Volunteer Engagement, Facility Management, Organizational Development, and Privacy, with continued oversight of our Social Enterprise branch.

London, Ontario, Canada

Hired to assess current Social Enterprise model for a sustainability plan while exploring any opportunities for Social Enterprise growth for the organization.

London, Ontario, Canada

Consultation, guidance, facilitation, and support in three core areas:1.) City-wide Wellbeing support for Professional Staff (credentialed physicians, dentists and midwives)2.) Physician Leadership and Talent Management Program3.) Risk, Privacy and Disciplinary investigations, support and development

London, Canada Area

· Hired in a new position to bring cohesion of all services for the Chapter and act quickly on program expansion to serve more families (original title, Director, Family & Volunteer Services) · Requested to additionally take on operations, administrative support and facility management, in additional to original portfolio (transitioned to, Director, Operations) · Led organization structure change with new management positions to better support growing areas· Facilitated a workplace culture improvement plan, bringing a Disney Leadership Book “Creating Magic” to Executive Leadership and the core team through lunch and learns, themes and enhancements led by the team· Oversaw significant program expansion - launching the first Ronald McDonald House-in-a-Hospital in Canada in Windsor Ontario in May of 2016 - expanding the Chapter to a multi-site regional organization

Requested by the Board of Directors to oversee the full Chapter as Interim Executive Director while they redesigned the Executive Director position to a CEO position and embarked on a national search for a Chief Executive Officer

London, Ontario, Canada

· Requested by President to take an available management position within his company to assist with a companywide evaluation and rebuild plan· Successfully managed Production, Service, Installation, Shipping, Receiving, and Trucking departments· Created a co-management model to better utilize skills sets within the team· Completed a 6 month review and made recommendations for a Company Wide Improvement Plan (CWIP) that would take into account Organization Development and Human Resource Development Changes· Implemented a ProTeam meeting model for team engagement and created a new social committee and feedback committee to lead the changes within the team

London, Ontario, Canada

· Leading the implementation of the Society’s new Volunteer Engagement Initiative for the local Middlesex Elgin team consisting of 2800 volunteers· Planning the Annual Volunteer Celebration Event for approximately 5-700 attendees· Creating positive spaces for both staff and volunteers to thrive and feel engaged as a successful team· Worked directly with provincial office for development of province wide recruitment strategies, recognition and facilitation of provincial leadership workshops for volunteers.

Certificate, Social Enterprise Development

Masters Certificate Organization Development And Change

Post Graduate Certificate, Fund Development

Bachelor Of Arts - Ba, Economics / 2 Years Finance/Admin