Susan Fair Email & Phone Number

Dallas, Tx, Us

Mesquite, Texas, United States

Develop and conduct training programs to facilitate employee development; determine training needs, instructional method and assessment methodology; develop training courses/materials, job aids and evaluation tools; maintain training records and library.

Dallas/Fort Worth Area

• Publicis Hawkeye: Consultant, Coach, HR Law Trainer, Training Development; 2018Prior Contract Positions:• PNC Financial Services: Mortgage servicing systems Trainer; Policy & procedure Editor; 2017-2018• Caliber (Vericrest Financial): Trainer for mortgage servicing systems and back-end processes; 2013• Choctaw Nation: Consultant and Developer of Leadership and Team Curricula; 2011 – 2012Creative, and energetic learning and development professional with a… Show more • Publicis Hawkeye: Consultant, Coach, HR Law Trainer, Training Development; 2018Prior Contract Positions:• PNC Financial Services: Mortgage servicing systems Trainer; Policy & procedure Editor; 2017-2018• Caliber (Vericrest Financial): Trainer for mortgage servicing systems and back-end processes; 2013• Choctaw Nation: Consultant and Developer of Leadership and Team Curricula; 2011 – 2012Creative, and energetic learning and development professional with a passion to develop people and teams. Proven track record in: overcoming barriers and resistance to change; breaking-down silos; building engaged work cultures; connecting departmental goals and learning strategy to overall organizational vision, values and goals; and providing positive reinforcement through recognition and rewards. Excels at building genuine relationships and consensus with stakeholders at all levels throughout and outside the organization.Experience includes staff and team leadership development; learning management; employee, executive and team consulting/coaching; succession planning; change management; training/facilitation; writing (communications, executive messaging, marketing/branding, educational materials, web content, presentations, documentation, video scripts); curriculum content development; interviewing; employee relations; and public speakingWork Style: I am creative, high energy and outgoing! I am passionate to develop people, teams and talents by: building engaging cultures, developing leaders at all levels, breaking down silos, and recognizing/thanking employees. I am self-motivated, driving toward excellence. Watching the clock is not part of my personality, but agility and accountability is. I do what it takes to get the job done. I am “positively positive” and put my heart into my work, the culture and the team. The foundation of my work style is based on Servant Leadership and Emotional Intelligence. Show less

Garland, Tx

• Creativity, Vision, Strategic Planning, Culture/Change Management: Created, developed and rolled-out City Mission, Vision and Values. Developed communications (executive messaging, marketing/branding, educational materials, web content, presentations, documentation, video scripts). Planned and facilitated Town Halls. Reinforcement/sustainment plan included: Roll-out of communications and educational “meetings-in-a-box”, development of training curricula and SharePoint Site, metrics… Show more • Creativity, Vision, Strategic Planning, Culture/Change Management: Created, developed and rolled-out City Mission, Vision and Values. Developed communications (executive messaging, marketing/branding, educational materials, web content, presentations, documentation, video scripts). Planned and facilitated Town Halls. Reinforcement/sustainment plan included: Roll-out of communications and educational “meetings-in-a-box”, development of training curricula and SharePoint Site, metrics reporting, and 4-year follow-up plan. Facilitated workshop on program at 2014 Texas Municipal Human Resources Association.• Engagement: Created, developed and implemented a City-wide, four-level rewards and recognition program based on behaviors supporting City Values and desired leadership traits. Program received Innovation in Municipal Human Resources Award, May 2016, from the Texas Municipal Human Resources Association. • Learning Strategy/Employee Development, & Onboarding: Owner of soft skills training (leadership development at all levels), budgets, calendars, vendors, and contracts. Wrote and facilitated curricula. Partnered with Community College, Universities, vendors and neighboring cities to leverage learning opportunities and reduce costs. Received the Community Partnership Award for 2014 and 2015 from Richland Community College. Revised, developed and managed new employee orientation for all levels in the City. •Leadership Development/Succession Planning: Created executive leadership training program, in conjunction with University of Texas - Dallas, to develop competency based leadership skills, in preparation for successions and promotions. Included defining competencies to evaluate hi-potential employees. • Performance Management/Employee Relations: Assisted with labor relations issues, coaching, strategy, and performance management. Authored HR regulatory course on EEOC and DOL laws.Reason for leaving: Laid-off; Reorganization Show less

Houston, Texas Area

• Learning Management, Organizational Development, Facilitation and Distance Learning: Owned global leadership training, budgets, calendars, vendors, and contracts. Planned Global Supervisor Leadership Curriculum. Reviewed, evaluated and negotiated global L&D contracts and budgets. Prepared cost estimates and budget for 2013 training.• Learning Management Systems: Along with IT and Learning Operations, created global LMS Governance Model. • Onboarding: Revamped new hire and… Show more • Learning Management, Organizational Development, Facilitation and Distance Learning: Owned global leadership training, budgets, calendars, vendors, and contracts. Planned Global Supervisor Leadership Curriculum. Reviewed, evaluated and negotiated global L&D contracts and budgets. Prepared cost estimates and budget for 2013 training.• Learning Management Systems: Along with IT and Learning Operations, created global LMS Governance Model. • Onboarding: Revamped new hire and new supervisor on-boarding evaluating trainers and setting standards for delivery.• Consulting: Talent Development Advisor to HR Business Partners supporting Compliance, Health Safety Environment, Planning, New Ventures, Commercial, and Exploration. • Program Management: Liaison and Program Manager for ConocoPhillips sponsored Texas A&M University HR student master’s degree projects.Reason for leaving: Resigned; Difficult weekly Dallas/Houston Commute Show less

Irving, Texas

• Engagement: Partnered with senior managers to develop and facilitate team building meetings.• Leadership, Staff Development & Program Management: Developed and facilitated monthly supervisor meetings; agenda included: Corporate communications (executive managers), Supervisory skills and leadership training, Networking and Team Development (experiential learning activities). • Organizational Effectiveness, Leading Change: Developed strategy for focus groups. With… Show more • Engagement: Partnered with senior managers to develop and facilitate team building meetings.• Leadership, Staff Development & Program Management: Developed and facilitated monthly supervisor meetings; agenda included: Corporate communications (executive managers), Supervisory skills and leadership training, Networking and Team Development (experiential learning activities). • Organizational Effectiveness, Leading Change: Developed strategy for focus groups. With executive and senior management, conducted sessions, reported findings, and developed appropriate follow-up actions. Over 600 surveyed. • Employee Engagement, Organizational Effectiveness & Needs Analysis: Created and implemented engagement Saxon-wide survey questions and supporting materials. • Onboarding Leaders: Revised, developed and facilitated “New Manager Orientation” (Supervisor to SVP level). • Conflict Resolution, Coaching, Team Engagement: Partnered with HR Business Partners and senior leaders to address conflicts, change initiatives; provided coaching and team building.• Myers-Briggs and DiSC: Administered and interpreted a variety of psychometric instruments and assessments. Reason for leaving: Laid-off; Saxon was sold to Ocwen Show less

Dallas, Texas

• Organizational Development, Training Delivery, Instructional Design, & Policies and Procedure Development: Directed training development operations and e-learning to support 5000+ employees. Managed staff to design, develop, program, evaluate, support and facilitate training for business systems integration, operational and sales functions, regulatory compliance, HR laws, leadership and organizational development. Began and managed policy and procedure development for mortgage operations.… Show more • Organizational Development, Training Delivery, Instructional Design, & Policies and Procedure Development: Directed training development operations and e-learning to support 5000+ employees. Managed staff to design, develop, program, evaluate, support and facilitate training for business systems integration, operational and sales functions, regulatory compliance, HR laws, leadership and organizational development. Began and managed policy and procedure development for mortgage operations. • Training Program Management, Distance and Blended Learning: Proposed, negotiated, and managed installation of two Learning Management Systems (LMS). Oversaw development of over 100 custom e-learning courses in addition to vendor developed courses. Developed and implemented corporate-wide standards for instructional design, vendor custom course contracts, and the LMS. Implemented automatically assigned courses and learning paths based on job roles and level in the organization, along with robust reporting to track and measure results.• Succession Planning, Organizational Effectiveness, & Leadership Development: Developed, consulted with and facilitated Senior Managers’ leadership development program. Provided executive coaching for: CEO, SVPs, EVPs, and District, Regional and Branch Managers. Reason for leaving: Was recruited by former PNC & Bank of America manager to join Saxon Show less

Dallas, Tx

• Organizational Effectiveness and Change Management: Consulted with senior management & their organizations to resolve conflicts, manage change and to establish best practices during the time Nations Bank merged with Bank of America. Supported IT Managers for teams comprising over 5,000 employees.• Leadership and Team Development: Created & facilitated customized team building sessions using Myers-Briggs Type Indicator & Hermann Brain Dominance Instrument.• Training… Show more • Organizational Effectiveness and Change Management: Consulted with senior management & their organizations to resolve conflicts, manage change and to establish best practices during the time Nations Bank merged with Bank of America. Supported IT Managers for teams comprising over 5,000 employees.• Leadership and Team Development: Created & facilitated customized team building sessions using Myers-Briggs Type Indicator & Hermann Brain Dominance Instrument.• Training Development and Delivery: Team Lead assisting in the start-up of training & development operations supporting the consumer finance division encompassing more than 2,000 employees in multiple locations throughout the U.S.• Consulted with clients on training needs, leadership development & team development.• Staff Development and Instructional Design: Designed & developed training materials. Facilitated programs to support operational functions, management development, sales, computer applications & systems conversions. Show less