Sue Wollan Fan Email and Phone Number

Dream job. Launching impactful digital marketing strategies to expand customer reach, revenue, and retention. Coursey Graves Estate Winery: Where French countryside meets Sonoma authenticity. Enter the gates and ascend 1500 feet to stunning views of Bennett Valley. Stroll through the hillside vineyards, beautiful Monet-style gardens, and boutique winery. Relax in a private area to taste Bordeaux-style wines with a complement of local cheese. Sip, delight in panoramic vistas, and savor the exquisite flavors of Coursey Graves’ carefully-crafted wines. A truly elevated journey awaits, where Sonoma charm and French elegance intertwine in a relaxed atmosphere.https://www.courseygraves.com/

CRO | Startup Advisor, Board Member, Consultant: Partnering with CEO/Owners of high-impact ventures to validate product positioning, accelerate customer growth and take their go-to-market strategies to the next level. Specialties include leading customer discovery & validation, market & channel strategy, finding profitable business models, and scaling sales/marketing ops for tech, consumer, health and social sectors.

BanQu powers sustainable sourcing and evidence-based ESG by extending supply chain visibility all the way back to the source - to the farm, field, and forrest where it all begins - and out to post-use - to the landfills and small recycling centers where packaging returns for it's next use. BanQu is the most experienced true traceability solution available today. BanQu has field level experience tracing 70% of global agriculture commodities that enable food security to humankind and 90% of core circular packaging materials that are required to stop global warming. Since 2016, BanQu has facilitated over $3B in trade in 58 countries for companies like Coca-Cola, Anheuser-Busch International, PepsiCo, and some of the largest suppliers serving global brands. BanQu is comprised of passionate, people-focused, tech-savvy problem-solvers. We care deeply about creating an equitable economy, in which every brand can prove provenance, every consumer can shop ethically, and every supply chain contributor - down to the first laborer - is granted true visibility. In sum, we believe in the possibility of a poverty-free world through transparency, traceability, and equitability (and, of course, cutting-edge blockchain technology to get us there).

Commercialization: Led US go-to-market launch of Ancestry Health, an at-home consumer DNA test and digital product during critical product-market fit stage. Led work across consumer research, product, technology, marketing, science and legal teams reporting directly to Chief Revenue Officer. Included product positioning, digital marketing strategy, channel strategy & development, market testing and analytics. Growth: Modernized the marketing organization's strategic prioritization and planning process to agilely align resources with strategic priorities, testing/learning roadmaps, and the highest growth opportunities across US and international markets, customer segments and channels.

With the goal to combat unconscious bias, founded and launched MANGO Connects, a digital tool that helps make the networking experience effective and more accessible especially for first-to-college, non-native English speakers and job seekers in underrepresented communities. Co-created with and used by career coaches and students from 100+ universities nationwide including HBCUs, Iowa, UConn, and Vanderbilt.Conducted research in consultation with leaders from Polaris, Room & Board, Lifetime Fitness, Petco, Accenture, and UnitedHealth Group on why nearly half of entry-level hires quit in less than 2 years. Used human-centered design, journey mapping, and agile toolkit to uncover key moments-that-matter and opportunities to increase (or destroy) affinity in the hiring, onboarding, and early-career journey, especially related to employee referrals. Designed solution and a consulting go-to-market toolkit.Key Skills:• Leverage key experience design tools such as user research, journey mapping, service design blueprints and roadmaps• Proficient in human-centered design, lean start-up and agile methods to problem solving and innovation• Demonstrated ability to lead and collaborate across multi-disciplinary teams• Understanding of technology including digital applications, SaaS and Cloud• Ability to work with ambiguity and flexibility to re-frame and solve customer & user challenges

Responsible for selling complex change solution to multichannel enterprise with $1.4B revenue and 5000+ employees. Architected seamless solution across IBM practice areas. Managed and coached team leads.

Salo is a regional talent firm that connects talent in finance, accounting or HR with enterprise organizations through staffing, consulting, and executive recruiting. Advised CoFounder CEOs on growth strategies and how to take business organizational model to the next level.

Sue was a co-creator of Catalyst Community Partner, a nonprofit community developer that revitalized distressed urban neighborhoods by redeveloping vacant commercial properties and cultivating sustainable local enterprises that increase safety and livability, meet community needs and provide neighborhood jobs. Catalyst engaged private, public and nonprofit skills to stimulate the flow of private investment back into once thriving communities, including north Minneapolis, home to 18,000 children and the highest racial disparities in the nation. Led team of 12 staff, 150 volunteers and over 60 partners including General Mills, Target, Best Buy, United Health, and community-based organizations. Revitalized 12 commercial properties, including coffee shop, day care center, office spaces. Created Kindred Kitchen, a food business incubator that launched 80 local food businesses in first 24 months.

Led 80-member transformation function reporting to COO. Responsible for leading and managing impact for change programs across 1000+ US and international retail locations, digital, and services organization. Facilitated alignment among top 25 senior leaders to identify, prioritize and shape the company’s strategic roadmap. Redesigned enterprise operating model to improve the consumer experience, increase local autonomy, and streamline corporate operations.

Built trusted relationships with C-level executives at Fortune 100 companies. Shaped CEO-level value propositions. Led design and global rollout of new transformation offerings, spoke at retail and tech conferences, authored thought-leadership, and media contact. Led team of 10 client partners to develop client accounts resulting in $80-$100 million annual revenue and 23% new client growth. Day-to-day: • Work with key clients including C-level executives to shape transformation roadmaps• Designed, managed, and rolled out change programs to companies with 1,000+ employees• Architected, contributed to and approved proposal/SOWs ranging from $500K to $50M• Ensured client engagements were delivered on-time, on-budget, with high quality and value • Coordinated cross-functional engagement resources to per-project profitability• Exceeded utilization and portfolio growth targets

Embedded with executive team to architect and lead business transformation and strategic growth initiatives. Over 7 years, directly managed, developed, and motivated engagement teams ranging from 10 to 350 team members. Managed client account growth, profitability, and value delivered. Programs include:Corporate Turnaround: Structured and led value-based arrangement for three-year profitability transformation covering all major business and people processes, decision-making and operating practices across corporate functions. Produced over $500 million increased annual EBITDA and 5th highest return in S&P over 3-year period. Called “Fastest turnaround in retail history". Oversaw post-merger integration for two large acquisitions.Retail & Services: Led design and rollout of a new retail operating model to improve customer experience, employee effectiveness, and store operations across 800 US retail locations. Oversaw redesign of services organization including logistics, repair, delivery and warranty processes, workforce design, and technology.

Acting Operating Officer for global retail enterprise software provider from early stage through global launch. Successfully managed growth and simultaneous inaugural installations for large, national retailers in the United States, Canada, England and South Africa. Produced revenues of $65 million in two-years, leading to a successful IPO and purchase by Oracle for $630 million.