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Inspiring and authentic leader with proven experience leading technical teams to achieve business objectives. Passionate about developing people for highest-value contributions and career advancement. Aptitude for communicating with software developers, hardware engineers, and business leaders. Change agent for strategic process improvements with a reputation for satisfying challenging customers.Business and customer impact • Cross-functional communications • Problem-solvingLearning and development • Enthusiasm, relationships, gratitude • Team integrationExecution to release milestones • Interviewing, on-boarding, performance management
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Software Engineering ManagerWp EngineAustin, Tx, Us -
Software Engineering ManagerWp Engine Jun 2021 - PresentAustin, Texas, Us -
Global Manager, Systems & Applications EngineeringNxp Semiconductors Oct 2015 - Feb 2021Eindhoven, Noord-Brabant, NlLed team of 20 engineers and 2 managers in development and maintenance of customer collateral for chips, boards, firmware, software, and software development tools. Managed 4 Ruby developers using Agile methodology to automate flow of product data into customer deliverables. ● Inspired a collaborative team to consistently satisfy customers by delivering on-time and with high quality for 3+ new products each year and 3 families of chips in production.● Designed a resource tracking tool to enable fast decision-making based on lead times.● Transitioned 4 workflows to new automation to enhance repeatability and reduce cycle time.● Championed and implemented restructuring of 2 teams for improved stakeholder alignment.● Defined metrics for delivery progress and achieved goals by efficiently allocating assignments requiring varied skill sets across 5 sites.● Guided junior and senior team members for career growth across 4 job levels, enhancing team’s value to the organization. -
Global Manager, Technical Information DevelopmentFreescale Semiconductor Apr 2011 - Oct 2015Austin, Texas, UsManaged 10 technical writers in production and maintenance of software documentation and board design guides for 3 product lines. Responsible for project execution for hundreds of documents per year.● Facilitated merger with team of 9 writers/editors, hired and on-boarded in 2 locations, trained and supervised across 4 global locations, all while maintaining team productivity. ● Aligned the tools and processes of 2 teams for authoring, editing, XML content management, and publication of documents for consistent stakeholder and customer experience.● Adopted multi-stage process used by outsourced language service provider and tailored it for our requirements, enabling business growth using Chinese collateral. -
Global Strategic Programs Manager, Field Applications EngineeringFreescale Semiconductor May 2007 - Apr 2011Austin, Texas, UsIdentified and institutionalized best practices for peak performance of field engineering teams specializing in embedded solutions for networking, automotive, consumer, and industrial applications.● Influenced product roadmaps and grew design-ins through knowledge sharing across customer-facing sales engineers, business line solution developers, and product marketers.● Strengthened technical support excellence through global training events and new product training sessions. ● Improved efficiency of 4-level technical support workflows.
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Additional Work AccomplishmentsPrior To 2007 2007 - 2007● Promoted through 3 levels in Field Applications Engineering, from mass-market to key accounts support, from individual contributor to Boston area manager, and ultimately to head Americas region team of 36 Networking FAEs, business development specialists, and remote support engineers. ● Tapped to implement a relationship turnaround at strategic customer account EMC and earned an Outstanding Achievement Award for resulting growth.● Twice voted “Best Speaker” at Smart Networks Developers Forum for technical presentations on PowerPC processor architecture.
Susan Fern Skills
Susan Fern Education Details
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The University Of Texas At AustinElectrical Engineering -
University Of PennsylvaniaBiological Basis Of Behavior
Frequently Asked Questions about Susan Fern
What company does Susan Fern work for?
Susan Fern works for Wp Engine
What is Susan Fern's role at the current company?
Susan Fern's current role is Software Engineering Manager.
What is Susan Fern's email address?
Susan Fern's email address is su****@****nxp.com
What schools did Susan Fern attend?
Susan Fern attended The University Of Texas At Austin, University Of Pennsylvania.
What are some of Susan Fern's interests?
Susan Fern has interest in Science And Technology.
What skills is Susan Fern known for?
Susan Fern has skills like Semiconductors, Embedded Systems, Cross Functional Team Leadership, Management, Technical Documentation, Software Documentation, Ic, Microprocessors, Semiconductor Industry, Soc, Leadership, Training.
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