Susan Barrows Email & Phone Number

Phoenix, Az, Us

Columbus, Ohio, Us

Minnetonka, Mn, Us

• Dual Role as Business Analyst and QA Lead, collaborating with business clients and internal teams to evaluate and address technical debt and modernize the UI of the IPDM Pharmaceuticals and WEX claims processing platforms. This initiative led to a 25% improvement in user satisfaction and a 15% increase in operational efficiency.• Demonstrated strong analytical skills through comprehensive information gathering, preparation of business requirements, test plans & test execution, and end-of-sprint presentations.• Applied in-depth understanding of the Software Development Life Cycle (SDLC), effectively navigating from Epics to Features, Stories, Tasks, and Test Suites. Proficiently utilized Azure DevOps (ADO) and Apptio (APT) for test suite management and workflow orchestration.• Created detailed process maps to support the development of user stories and features for the WEX COSMOS UI Transformation project.

Atlanta, Georgia, Us

• Launched a new test team for Acuity Brands reporting to the Senior Director of Architecture: Process improvement, Test Automation, Cost Control, Technology Deployment, Test Data Management, and Data Quality. Led test efforts across 8 different engineering teams, recruited and supervised a team of 11 onshore/offshore test engineers.• Masterminded the development of comprehensive test plans and meticulously crafted a robust suite of test cases to fortify development endeavors. This strategic approach yielded an outstanding 99% test coverage across critical functional areas, ensuring unparalleled software reliability and performance.• Revolutionized the QA team by instituting standardized protocols for the testing process, including tool utilization, test design, requirements traceability, test execution, KPIs, dashboards, and defect management. This transformation resulted in an 80% improvement in defect accuracy, ensuring timely identification and resolution.• Championed the transformation of testing in a year by building an enterprise regression solution that leverage automated testing establishing key QA guidelines in architecting a move from only manual to automated testing using Playwright and Auxillerty.io to cover 75% of regression test suites running nightly/weekly in the Azure DevOps CI/CD pipeline.Qualifications: SDET Team Leadership | Technical Writing | Quality Assurance Strategy | Test Management Tools | Agile / Scrum | Test Planning | Defect Tracking | Test Reporting / Metrics | CI/CD | DevOps Practices | Cloud Services | Test Environment Management

Phoenix, Arizona, Us

• Leveraged BA/QA Expertise to gather and document business requirements while also testing in HealthRules Payer (HRP) and MetaVance. Created detailed requirement specifications and test plans to ensure alignment with business objectives and high-quality deliverables. • Authored Test Suites, creating clear and concise test scenarios with detailed acceptance criteria, linked to user stories for effective functional and regression testing of HRP and BlueCard Claims Processing (HOST and HOME).• Collaborated with Project Management to gather and document software metrics during a software upgrade from MetaVance to HealthRules. Created comprehensive status reports and dashboards to monitor progress, track key performance indicators (KPIs), and communicate updates to stakeholders effectively.

Phoenix, Arizona, Us

Contracted Through VTech Solutions.Responsibilities Included:• Led User Demos and System Specifications, playing a pivotal role in planning and facilitating user demos and testing sessions, and created detailed specifications to ensure systems met business requirements.• Enhanced Testing Efficiency with Advanced SQL, utilizing advanced SQL queries to validate monthly releases, resulting in a 20% improvement in testing efficiency and accuracy for insurance claim files. Effectively communicated solutions and findings to stakeholders.• Translated Business Requirements into Actionable User Stories, developing and communicating clear business requirements, user stories, and test suites to support enhancements in monthly releases for the Open Enrollment project.

Westlake, Texas, Us

• Implemented Process Improvements with Key Stakeholders, collaborating with product owners, architects, and vendors to implement process improvements, achieving continuous testing, high levels of automation, and measurable performance goals.• Led QA Testing in an Agile Environment, directing QA testing for critical technical projects in an agile environment, managing a team of 8 onshore leads and 42 offshore members, ensuring quality and timely delivery.• Coordinated Multi-Partner SDLC Collaboration, orchestrating collaboration among 16 channel/domain partners across the SDLC for multiple MVP projects, overseeing test case creation and defect tracking in Jira, producing weekly status reports, and facilitating project signoffs.• Optimized Automation Processes, streamlining the transition from manual QA to automation, achieving 80% in-sprint automation and reducing the release regression cycle by 50%.

New York, Ny, Us

Co-led automation project implementing a selenium page object automated framework solution for regression testing on any common changes for email communication eliminating manual intervention and saving more than $10k.

Detroit, Michigan, Us

Amplified batch processing efficiency as part of the GMCC uplift, improving processing hours by 36% and attaining a $4.1 M ADBB, as well as a reduction in IT operations effort.

Phoenix, Az, Us

Facilitated both QA and UAT testing phases during the implementation of an IAM software solutions using the following technologies Active Directory, SQL / Oracle databases, PowerShell, and Windows Workflow Foundation that ensured 100% compliance with Sarbanes-Oxley requirements for role-based employee auditing.

Master Of Science (Ms), Information Technology

Full Stack Web Development Certification, Computer Software Engineering

B.S., Information Technology

B.A., German And Education

Honors, Honors Classes