Susan B Fleury Email & Phone Number

Calgary, Canada Area

* Program and project lead on numerous CI projects, planning and executing improvement initiatives within the Operations Division* Utilized strong Project Management and Change Management methodologies to support LSS projects and drive process improvements* Actively engaged branches to achieve efficiencies in insolvency notification, application processing and risk program management* Facilitated workshops using Lean Six Sigma (LSS) tools and methodologies*… Show more * Program and project lead on numerous CI projects, planning and executing improvement initiatives within the Operations Division* Utilized strong Project Management and Change Management methodologies to support LSS projects and drive process improvements* Actively engaged branches to achieve efficiencies in insolvency notification, application processing and risk program management* Facilitated workshops using Lean Six Sigma (LSS) tools and methodologies* Assisted business groups Coached and mentored junior project leads* Assisted in the design and delivery of the CI Yellow Belt (YB) training and YB Certification programs to help build expertise and capability within the organization Show less

Calgary, Canada Area

* Developed and implemented a strategy for rollout of Lean/ Continuous Improvement into the Unconventionals Onshore Projects organization.* Provided consistency of purpose and vision with respect to the Continuous Improvement implementation. * Delivered processes and tools that enabled the organization to implement Lean Project development, execution and operations processes.* Built organizational awareness of the Continuous Improvement Program through annual events and… Show more * Developed and implemented a strategy for rollout of Lean/ Continuous Improvement into the Unconventionals Onshore Projects organization.* Provided consistency of purpose and vision with respect to the Continuous Improvement implementation. * Delivered processes and tools that enabled the organization to implement Lean Project development, execution and operations processes.* Built organizational awareness of the Continuous Improvement Program through annual events and Lunch & Learns. * Built internal capacity to sustain Lean practices in the organization by delivering Lean Practitioner training. * Developed and communicated the business case for Lean implementation, showing value to the business.* Coached and advised leaders and Lean Practitioners of lean practices, to move from push to a pull tension from the business areas.* Developed and implemented a reporting structure on process improvement results along with action plans to meet our goals. * Coordinated and delivered training related to process improvement, process design and process management for nominated individuals, ensuring that appropriate resources and business case / project definition existed for the training.* Built and maintained a network of relationships with other Lean Practitioners and experts inside and outside Shell, in particular the operations, venture and wells organizations in Upstream Americas.* Coordinate the activities of process professionals, and liaise with project champions and sponsors within the business. * Kept Unconventional Onshore Projects Leadership Team briefed on progress Show less

Mississauga, Ontario

$24M A/R portfolio | 4 direct, and 28 indirect reports | 12 locations* Reduced Canadian Delinquency rate (+60 days) from 21.8% to below 10%; relocated to Edmonton for 10 months, reinstated operational processes, eliminated redundancies, and reduced costs.* Prevented $1M from hitting AR, improved relationships with key vendors and customers using VOC, and cleared up 20+ accounts by establishing a deficiences reporting system and standard operating procedures that ensured company… Show more $24M A/R portfolio | 4 direct, and 28 indirect reports | 12 locations* Reduced Canadian Delinquency rate (+60 days) from 21.8% to below 10%; relocated to Edmonton for 10 months, reinstated operational processes, eliminated redundancies, and reduced costs.* Prevented $1M from hitting AR, improved relationships with key vendors and customers using VOC, and cleared up 20+ accounts by establishing a deficiences reporting system and standard operating procedures that ensured company was refunded for defective products.* Decreased margin erosion using Value Stream Mapping tools, and prevented $8.4M loss by recovering over 70% of the 20% margin that had been previously eroded, then instigated new processes and tighter controls to prevent losses.* Tracked movement of $5M in raw materials and labour, then, using DMAIC methodology, identified 15 recommendations to streamline process, and within 6 months showed 100% improvement that saved the company $120k annualized, in potential write offs.* Co-lead the Canadian team to centralize accounts payable from twelve branches, improved productivity, confirmed financial data integrity and ensured a more controlled and cost-effective environment.* Rolled out national credit card program, trained 65 employees within two months, improved visibility of purchases, tightened cost controls, ensured accurate allocation of expenses, and captured opportunity to negotiate volume purchase agreements with suppliers. Show less

Mississauga, Ontario Canada

$16M A/R portfolio | 30 indirect reports | 12 locations* Brought visibility into service and fleet margin, a previously un-measurable area, and highlighted opportunities to improve margin by manually creating Excel pivot tables and aligning AP and Billing codes for reporting.* Streamlined material procurement nationally, establishing volume discount pricing and taking advantage of pre-existing pricing agreements; saved over $75k on materials purchased from top eight… Show more $16M A/R portfolio | 30 indirect reports | 12 locations* Brought visibility into service and fleet margin, a previously un-measurable area, and highlighted opportunities to improve margin by manually creating Excel pivot tables and aligning AP and Billing codes for reporting.* Streamlined material procurement nationally, establishing volume discount pricing and taking advantage of pre-existing pricing agreements; saved over $75k on materials purchased from top eight suppliers* Responsible for all the Asset Management including $200 million annually worth of purchases of fleet and custom buildings for Canada, capital expenditures tracking of major repairs, refurbishments and betterment and raw materials inventory, managing insurance claims, placing asset in service and retirement* Prepared all monthly financial statements for the company including 13 Profit & Loss centres, managed the variance analysis reporting and implemented the necessary improvements to meet budgets and forecast. * Empowered branches to create cost saving initiatives, designed action plans, and kept each branch accountable, ultimately recovering nearly $375k in operational costs within the field.* Aligned sales and operations teams to improve productivity, mentoring branch managers and opening lines of communication that led to margin increases of $88k (reduced vendor rates) and $102k (fuel surcharges).* Helped raise $10k for community project that created sustainable initiative and was granted multiple awards for Best Team and Best Project by GE, beating out thousands of other global projects.* Co-managed the Canadian operations team for nine months leading to merger, in the absence of a Director of Field Operations; assumed the role of acting Branch Manager for a branch office during same period. Show less

Mississauga, Ontario

Aquisition Integration | 300k invoices annually | 9 direct reports* Responsible for selling, maintaining and improving financial service to newly acquired GE businesses.* Worked with newly acquired GE businesses to identify business resource requirements, issues, timelines, cost/benefit analysis, create implementation plans, and provide training as required.* Ensured all audit requirements, government tax policies, and company guidelines were adhered to, implementing new… Show more Aquisition Integration | 300k invoices annually | 9 direct reports* Responsible for selling, maintaining and improving financial service to newly acquired GE businesses.* Worked with newly acquired GE businesses to identify business resource requirements, issues, timelines, cost/benefit analysis, create implementation plans, and provide training as required.* Ensured all audit requirements, government tax policies, and company guidelines were adhered to, implementing new routines and procedures as required.* Analyzed and tested all processes, reports and databases for new AP and related systems, working closely with IT.* Created training program and all associated documentation and user manuals, and then trained 30+ users on AP2000 and PM2000 systems. Show less

Lean Management Program Certification, Lean

Accounting Program Certification, Major: Business & Accounting

Applied Project Management Professional, Project Management

Activities and Societies: American Society of Quality (ASQ) 144 hours of classroom instruction on project management principals.

Certified Change Management Professional, Adkar Change Management