Susan Frail Email & Phone Number

John'S Creek, Ga

Generates and manages publicity for a fine arts photographer. Liaises between the artist and various traditional media outlets. Manages the artist's brand and develops editorial content for press releases and press kits for gallery shows. Updates and monitors artist's website and social media content.--Worked with graphic artist to redesign artist's website--Produced press kits for the artist's exhibition at Art Basel Miami Beach 2017, the Americas' most prestigious art event--Developing a book proposal to secure a publisher

Shamrockin' For A Cure, Alpharetta, Ga

Solicits donated items for a silent auction at the annual St. Patrick's Day-themed event to raise money for a leading non-profit. Works with committee members to prepare displays and ensure all items are presented with corresponding bid sheets--Participated on committee which raised nearly $80K in silent auction donations with total event donations of $426K for 2018 event--Asked to serve as the co-chair of the Silent Auction Committee for 2018-2019

Atlanta, Ga

Directed and wrote content for the company's digital mediums, including website, social media, and emailManaged the design and production of company marketing materials, including brochures, PowerPoint presentations, event programs and display boards for recent Leadership Character Awards event held at Georgia AquariumDeveloped and wrote content for press releases and manages distribution thereof, including recent announced leadership change and Leadership Character awards winnersAdvised senior leadership about communications matters

Valencia, Ca

Led a 12-member volunteer team in fitting, tailoring, tracking, and cleaning of nine-piece uniforms for a southern California high school. Ensured all 100 band members' adherence to uniform standards for weekly competitions. Managed communications with volunteers, band members, and band director via e-mail.

Monroe, Ct

Managed publicity for annual fundraiser with local newspapers, TV, and radio. Led a 30-member volunteer team creating 1,300 various homemade products to raise money for St. Peter's Episcopal Church.--Raised approximately $8,000 annually with product sales alone.

Union, New Jersey

Directed a diverse workforce of 1,200 employees responsible for service dispatch, residential installation, and repair in the state of New Jersey. Managed 10 direct reports, oversaw 20 company locations throughout the state, with a $65 million budget. Engaged with labor unions and municipal, state and federal agencies.--Met or exceeded service company and state regulatory service objectives--Improved departmental culture and productivity by identifying interpersonal issues, then developing and implementing a multifaceted action plan, including team building events--Recognized by VP of Customer Driven Quality for implementing innovative improvements that increased customer satisfaction in the field--Played a key role in launching a new line of business selling fiber optic technology to large residential builders

Greater New York City Area

Managed the communications staff of New York's chief operating officer to analyze service metrics and direct field organization response. Wrote COO communications to internal and external stakeholders. Interacted with other departments to implement strategy designed to ensure customer service excellence, employee satisfaction, shareholder value, and compliance with regulatory commitments.

East Brooklyn, Ny

Directed 5 managers, each of whom oversaw 10 supervisors, with a total workforce of 500 union employees who performed installation and repair activities in East Brooklyn. Managed a budget of $35 million. Worked with labor unions and regulatory agencies. Assumed management responsibility for community-specific marketing.--Initiated an interdepartmental process and partnered with Engineering Department to target and address high priority issues that were the source of recurring system failures. This process was later implemented across the organization. Addressing these issues brought the district from being one of the worst performers to meeting and exceeding service levels established by the New York State Public Service Commission--Introduced the first ever targeted marketing of non-regulated services and developed a plan for dissemination of messaging through various media channels

Greater New York City Area

Prepared communications on behalf of the Assistant Vice President-Operations and the Chief Operating Officer, including speeches PowerPoint presentations, and letters to employees and external stakeholders. Organized and executed departmental and companywide conferences, including leadership, strategic and operations planning, and team-building events.--Wrote the operations portion and collaborated with other departments on the presentation to the big three credit rating agencies, Standard & Poor's, Moody's, and Fitch, retaining the company's credit rating, which was in jeopardy--Proactively developed solid working relationships with the new AVP of Operations and staff following a reorganization and leveraged those relationships to enhance effectiveness across departments--Promoted at an uncommonly young age for the role due to exceptional communication skills

Greater New York City Area

Developed the company's strategic business plan. Created operations presentations for external organizations, including NYS Public Service Commission, bond rating agencies, and corporate parent company--Tapped to write a presentation for the new Executive Vice President--Recruited into Corporate Planning department because of communication skills--Selected to edit company's annual report to ensure consistent messaging

Greater New York City Area

Wrote articles and pitched story ideas for company employee publications.--Authored article that was selected for the cover of the monthly corporate magazine--Selected to write copy for the corporate annual report--Served as an on-air anchor for the company's daily video news production