Susan Geller Email & Phone Number

Tokyo, Jp

HR Implementation, Human Capital Management , Well-being, Global Mobility, Recognition and DE&I systems implementation and Product Management

Consulting to organizations across a variety of functional areas (Project Management, Digital optimization, Human Resources Systems Implementations, HR Processes and technology) and counseling individuals in their job search journeys (LinkedIn profile reviews, resume writing, interview preparation and salary negotiations).

Boston, Ma, Us

Boston, Ma, Us

Providing Human Resources consulting and project management to HR and Finance teams on Workday implementation. Facilitating prioritization and roadmap discussions through stakeholder interviews balanced against business priorities and organizational Workday configuration.

Cambridge, Massachusetts, Us

Fast-paced biotech specializing in RNA interfering therapies for rare diseases. Company has grown by leaps and bounds in a short time, having increased headcount by ~30% per year over the past 3 yrs and continuing. I was hired to create an HR Operations & Systems function from scratch, build up the department and put processes in place. I also led the HR Project Management Office (PMO), to assess, evaluate and plan for systems-related HR projects both within the department and across other functions. Within the first six months, I established savings of >50% on Managed Service Provider budget, instituted SLA's with 3rd party vendors and implemented numerous quality-enhancing and cost/ time-saving initiatives within 1st year. I also oversaw successful upgrade from Oracle R12 to R13, and Taleo v16 to v17.

Boston, Massachusetts, Us

Service Owner and Business Relationship Manager leading 25-person global team, responsible for multiple HR Services including Performance Development, Custom ERP, Compensation and Talent Acquisition to support BCG’s worldwide consulting and staff workforce across multiple business lines.Promoted within two years to Senior Manager from Project Manager based on strong performance and results. Managed four different services with multiple stakeholder and project teams simultaneously. Reduced ticket resolution time by ~40% through efficiency of processes and oversight. Accelerated time to delivery by ~30% (months to days) through creation of Senior Level advisory group to prioritize enhancement requests, and through use of AGILE methodology. Designed, delivered and enhanced training materials and strategy across services. Developed roadmap for staggered delivery and replacement of HR systems aligned to global strategy. Worked closely with each direct report to develop career progression strategy resulting in quicker than average promotion rate.

Boston, Massachusetts, Us

Oversaw global implementation of IBM Kenexa BrassRing applicant tracking systems (ATS). Project required significant change management as each of 30 plus global locations was starting from varying levels of recruiting and systems maturity; most working from hand written applications, some with Excel spreadsheets. Achieved ROI within one year of Kenexa BrassRing launch through ~50% (.5M savings) reduction of agency use, as well as unmeasurable time saved by HR staff globally, and leaps and bounds of improvement in the candidate experience as well as in compliance and auditability. In starting up the project, I was not only responsible for hiring and assembling the entire project team (~35 stakeholders and 5 FT team members), but also for creating project documentation and protocols using limited tools. I established a set of project management status reports, automated tools for tracking issues and requirements, PowerPoint decks for reporting out to Steering Committee and other governance groups, and surveys to gather project team members' input. BCG was a beta site for many of the applications' features, such as social employee referral and language translations (application was available in 5 languages). I partnered very closely with IBM Leadership to develop and test certain functionality and provide enhancement insights as part of the Customer Relationship Board. The role also required me to work very closely with the Global Legal team, to ensure we understood and could address legal requirements for each country, including lawful application questions and data protection / purging under GDPR. Oversaw multiple integrations to other HR systems to streamline sharing of data including job codes, titles and new hire data. I orchestrated requirements and specification document delivery through technical execution, launch and hyper-care.

Armonk, New York, Ny, Us

Certified Senior Professional in Human Resources, Senior Managing Consultant with 18 years experience in human capital management (HCM), people leadership and project management of large, global complex programs. Success in improving efficiency and effectiveness through the design, development and implementation of competency-based management frameworks, performance assessment, workforce planning, talent acquisition and succession planning processes. Exceptional communication, presentation, facilitation and leadership skills

Facilitated Executives and staff of commercial sector organizations in development of Human Capital Management (HCM) strategiesTransformed business processes through end-to-end implementation of strategies, processes and frameworks.

Med, English

Bs, Human Development & Family Studies

Hs

Bachelor Of Science - Bs, Human Development And Family Studies, General, Communications

Bachelor Of Science - Bs