Susan Gensler Email & Phone Number

Attleboro, Ma, Us

Mansfield, Masschusetts

- Hire, manage, motivate, train and develop team to consistency deliver world class service and meet sales goals- Provide ongoing coaching and feedback to ensure high performing team- Execute strategies to drive sales and build customer loyalty through various programs including rewards, email campaigns and store events- Collect and report accurate customer information at the POS to support customer acquisition strategy- Create and maintain a visually inspiring environment and ensure timely replenishment of merchandise- Cultivate positive working relationships with Store Manager, District Manager, peers, merchandisers and corporate partners to clarify priorities, share business ideas and best practices

Dedham, Masschusetts

- Provide maximum customer care to all guests- Handle guest check ins and check outs appropriately and in a welcoming and specialized manner- Operate the hotel switchboard, take calls and provide information and transfer calls- Change and confirm reservations and handle any special requests- Communicate with Housekeeping and Engineering on all guest requests and concerns- Post charges of room, food and beverage, and phone, then compute guest bills using online system

Wrentham, Ma

- Supervised over all operations on sales floor- Personal shopper for repeat, loyal customers- Led team members to appropriate projects and to maintaining perfect store standards- Set daily sales goals for team members, then coaching and training team members to obtain these goals- Process inventory receiving and damage reports, merchandising of new products as well as sell down models

North Attleboro, Masschusetts

- Recognized for providing outstanding customer service; received Selling Star Ambassador recognition: Oct. 2011 - Jan. 2012- Served as Specialist for the Charter Club line of clothing- Established relationships with customers resulting in repeat sales and customer retention- Attended M.A.G.I.C training seminars (Seminars that guide in the improvement of providing exceptional customer service)- Executed transactions, cash and credit sales, returns, exchanges, and special orders in a timely and effective manner

Walpole, Masschusetts

- Recruited, hired and trained new employees- Managed team scheduled, executed payroll- Calculated monthly and daily sales goals for store and employees based on prior year figures- Managed inventory control, processed inventory receiving and damages reports; reconciled inventory discrepancies and profit/loss reports by product line- Created innovative action plans to improve poor performing product lines- Recognized as holiday product specialist