Susan Lucas

Susan Lucas Email and Phone Number

Member of Board of Governors @ Restaurant Technology Network
United States
Susan Lucas's Location
Phoenix, Arizona, United States, United States
Susan Lucas's Contact Details

Susan Lucas personal email

About Susan Lucas

CHIEF INFORMATION & TECHNOLOGY LEADERWith experience as both an internal IT leader and a consultant, vendor, and service provider, I know first-hand the challenges, needs, and objectives of both sides of this relationship. In each of these distinct roles, I have proven my ability to get the job done through excellent planning and collaboration. As a technologist, I bridge the gap between business and IT. The business, its operations, and needs pique my interest. My uncanny ability to translate technology into terms that remove complexities and are understood by non-technical professionals enabling technology and business to align. Consulting requires the ability to deal with ambiguity, communicate with people at all levels of the business, and charting a path to move forward. I combine all of these capabilities with a penchant for action to enable organizations to grow, expand, and sustain operations.I thrive on opportunities to challenge and change the status quo. I take the time to gain insights into business operations, the industry, and relevant technologies. Armed with that understanding, I can accurately identify the levers that will have the most and best impact.I leverage my innate understanding of people to build strong teams. I know how to place people in roles that capitalize on their strengths, leading to higher levels of productivity and satisfaction. My evident care for the people I work with results in trust and confidence.

Susan Lucas's Current Company Details
Restaurant Technology Network

Restaurant Technology Network

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Member of Board of Governors
United States
Susan Lucas Work Experience Details
  • Restaurant Technology Network
    Member Of Board Of Governors
    Restaurant Technology Network
    United States
  • Cooper'S Hawk Winery And Restaurants
    Chief Information Officer
    Cooper'S Hawk Winery And Restaurants Nov 2020 - Present
    Downers Grove, Illinois, Us
    Upscale casual dining restaurant with wine club membership, retail operations and Napa style tasting roomI was recruited to align technology with business priorities and objectives, including developing a strategic plan to support rapid growth plan. * Led selection, implementation, and customization of tools to support growth to become the world's largest wine club. Technlogy included Salesforce CRM tool, websites and mobile app.* Implemented Enterprise Data capabilities providing data conslidation and analytics to support customer growth & retention as well as business operations.* Transformed internal perception of IT department from unresponsive and reactive to strong, proactive business partner. * Instituted IT project plan processes; vendor strategy, standards, and management processes; IT infrastructure and project management standards that enabled operations to scale during period of rapid 230%+ growth.
  • Cooper'S Hawk Winery And Restaurants
    Senior Vp Of Technology
    Cooper'S Hawk Winery And Restaurants Aug 2017 - Oct 2020
    Downers Grove, Illinois, Us
  • Cooper'S Hawk Winery And Restaurants
    Vp Of Technology
    Cooper'S Hawk Winery And Restaurants Dec 2014 - Jul 2017
    Downers Grove, Illinois, Us
  • Restaurant Technology Network
    Member Of Board Of Governors
    Restaurant Technology Network Mar 2020 - Present
    The Restaurant Technology Network (RTN) aspires to help restaurant professionals and solution providers work together to solve problems large and small and inspire bold ideas for the future.
  • Target
    Security Pmo (Consultant)
    Target Aug 2014 - Dec 2014
    Minneapolis, Mn, Us
    US based retailer and consumer merchandiser.I was contracted to develop, implement, and establish program management processes and reporting for Security Program Management Office (PMO).* Played key role in resolving data breach and attaining PCI compliance by instituting program management processes.
  • Velocity Technology Solutions
    Global Senior Director Acquisition Pmo And Technology
    Velocity Technology Solutions Oct 2012 - Aug 2014
    Andover, Massachusetts, Us
    Global leader in cloud managed services for enterprise applications & infrastructure (SaaS, PaaS, IaaS)I was recruited to establish and manage Program Office for the integration of three globally acquired companies. * Developed, implemented, and managed execution of integration program involving three global companies. * Designed and deployed Program Office processes and tools for acquisition due diligence and integration across all business functions. * Led IT team to consolidate various applications, platforms, and equipment into one global enterprise solution for financial, project, intranet, and HR management.
  • Famous Dave'S
    Director Of It
    Famous Dave'S May 2006 - Sep 2012
    Hopkins, Minnesota, Us
    Barbeque focused franchised casual dining restaurant chainI led all aspects of the IT function, including daily operations and strategic initiatives. * Developed and integrated strategic plan, IT best practices, three-year staffing plan, and critical infrastructure changes.* Turned around HRIS implementation from missed deadlines to successful install.* Led the implementation of food cost management & inventory system* Established dedicated PMO with well-defined project management methodology, capabilities, tools, reporting processes, and dashboard.
  • Rsm Us Llp (Forward Hindsight, Llp Acquired By Rsm)
    Management Consultant, Interim It Executive
    Rsm Us Llp (Forward Hindsight, Llp Acquired By Rsm) Jan 2005 - May 2006
    Chicago, Illinois, Us
    Business advisory firm focused on strategic management consulting and interim technology leadershipI provided a wide range of consulting services, encompassing project / program management, interim IT leadership, process optimization, and technology implementation. * As Interim CIO for a restaurant company undergoing an SEC investigation, restructured and stabilized IT department, formulated IT strategy, and ensured continuity of IT operations.
  • Scout Information Services
    Vice President Of Technology Services
    Scout Information Services Jun 2000 - Jan 2005
    SaaS provider in the Public Broadcasting and B2B publishing industryI was recruited to establish the product roadmap, development, implementation, and support strategy for software solutions following a spin-off from the parent company. * Secured Corporation for Public Broadcasting grant that funded one year of software development, raised awareness of business, and positioned company to divest business unit.
  • Ciber Global (York & Associates, Acquired By Ciber)
    Senior Manager
    Ciber Global (York & Associates, Acquired By Ciber) May 1997 - May 2000
    Management consulting firm specializing in program management, business analysis, and solution implementations
  • Accenture
    Senior Manager
    Accenture Jun 1992 - May 1997
    Dublin 2, Ie

Susan Lucas Skills

Management Process Improvement Vendor Management Business Analysis Leadership It Service Management Business Intelligence Project Management Business Process Improvement Integration Team Leadership Pos It Strategy Team Building It Management Strategic Planning Erp Strategy Pmo Project Management Office Program Management Business Process Cross Functional Relationships Cloud Computing Consulting Saas Third Party Vendor Management Cross Functional Team Leadership Software Development Life Cycle Change Management Management Consulting Budgeting Security Enterprise Software Customer Relationship Management Disaster Recovery Itil Data Center Enterprise Architecture Outsourcing Business Strategy Information Technology

Susan Lucas Education Details

  • University Of St. Thomas
    University Of St. Thomas
    Computer Science
  • University Of St. Thomas
    University Of St. Thomas
    Computer Science

Frequently Asked Questions about Susan Lucas

What company does Susan Lucas work for?

Susan Lucas works for Restaurant Technology Network

What is Susan Lucas's role at the current company?

Susan Lucas's current role is Member of Board of Governors.

What is Susan Lucas's email address?

Susan Lucas's email address is su****@****ail.com

What schools did Susan Lucas attend?

Susan Lucas attended University Of St. Thomas, University Of St. Thomas.

What skills is Susan Lucas known for?

Susan Lucas has skills like Management, Process Improvement, Vendor Management, Business Analysis, Leadership, It Service Management, Business Intelligence, Project Management, Business Process Improvement, Integration, Team Leadership, Pos.

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