Susan Lucas Email and Phone Number
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CHIEF INFORMATION & TECHNOLOGY LEADERWith experience as both an internal IT leader and a consultant, vendor, and service provider, I know first-hand the challenges, needs, and objectives of both sides of this relationship. In each of these distinct roles, I have proven my ability to get the job done through excellent planning and collaboration. As a technologist, I bridge the gap between business and IT. The business, its operations, and needs pique my interest. My uncanny ability to translate technology into terms that remove complexities and are understood by non-technical professionals enabling technology and business to align. Consulting requires the ability to deal with ambiguity, communicate with people at all levels of the business, and charting a path to move forward. I combine all of these capabilities with a penchant for action to enable organizations to grow, expand, and sustain operations.I thrive on opportunities to challenge and change the status quo. I take the time to gain insights into business operations, the industry, and relevant technologies. Armed with that understanding, I can accurately identify the levers that will have the most and best impact.I leverage my innate understanding of people to build strong teams. I know how to place people in roles that capitalize on their strengths, leading to higher levels of productivity and satisfaction. My evident care for the people I work with results in trust and confidence.
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Member Of Board Of GovernorsRestaurant Technology NetworkUnited States
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Chief Information OfficerCooper'S Hawk Winery And Restaurants Nov 2020 - PresentDowners Grove, Illinois, UsUpscale casual dining restaurant with wine club membership, retail operations and Napa style tasting roomI was recruited to align technology with business priorities and objectives, including developing a strategic plan to support rapid growth plan. * Led selection, implementation, and customization of tools to support growth to become the world's largest wine club. Technlogy included Salesforce CRM tool, websites and mobile app.* Implemented Enterprise Data capabilities providing data conslidation and analytics to support customer growth & retention as well as business operations.* Transformed internal perception of IT department from unresponsive and reactive to strong, proactive business partner. * Instituted IT project plan processes; vendor strategy, standards, and management processes; IT infrastructure and project management standards that enabled operations to scale during period of rapid 230%+ growth. -
Senior Vp Of TechnologyCooper'S Hawk Winery And Restaurants Aug 2017 - Oct 2020Downers Grove, Illinois, Us -
Vp Of TechnologyCooper'S Hawk Winery And Restaurants Dec 2014 - Jul 2017Downers Grove, Illinois, Us -
Member Of Board Of GovernorsRestaurant Technology Network Mar 2020 - PresentThe Restaurant Technology Network (RTN) aspires to help restaurant professionals and solution providers work together to solve problems large and small and inspire bold ideas for the future.
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Security Pmo (Consultant)Target Aug 2014 - Dec 2014Minneapolis, Mn, UsUS based retailer and consumer merchandiser.I was contracted to develop, implement, and establish program management processes and reporting for Security Program Management Office (PMO).* Played key role in resolving data breach and attaining PCI compliance by instituting program management processes. -
Global Senior Director Acquisition Pmo And TechnologyVelocity Technology Solutions Oct 2012 - Aug 2014Andover, Massachusetts, UsGlobal leader in cloud managed services for enterprise applications & infrastructure (SaaS, PaaS, IaaS)I was recruited to establish and manage Program Office for the integration of three globally acquired companies. * Developed, implemented, and managed execution of integration program involving three global companies. * Designed and deployed Program Office processes and tools for acquisition due diligence and integration across all business functions. * Led IT team to consolidate various applications, platforms, and equipment into one global enterprise solution for financial, project, intranet, and HR management. -
Director Of ItFamous Dave'S May 2006 - Sep 2012Hopkins, Minnesota, UsBarbeque focused franchised casual dining restaurant chainI led all aspects of the IT function, including daily operations and strategic initiatives. * Developed and integrated strategic plan, IT best practices, three-year staffing plan, and critical infrastructure changes.* Turned around HRIS implementation from missed deadlines to successful install.* Led the implementation of food cost management & inventory system* Established dedicated PMO with well-defined project management methodology, capabilities, tools, reporting processes, and dashboard. -
Management Consultant, Interim It ExecutiveRsm Us Llp (Forward Hindsight, Llp Acquired By Rsm) Jan 2005 - May 2006Chicago, Illinois, UsBusiness advisory firm focused on strategic management consulting and interim technology leadershipI provided a wide range of consulting services, encompassing project / program management, interim IT leadership, process optimization, and technology implementation. * As Interim CIO for a restaurant company undergoing an SEC investigation, restructured and stabilized IT department, formulated IT strategy, and ensured continuity of IT operations. -
Vice President Of Technology ServicesScout Information Services Jun 2000 - Jan 2005SaaS provider in the Public Broadcasting and B2B publishing industryI was recruited to establish the product roadmap, development, implementation, and support strategy for software solutions following a spin-off from the parent company. * Secured Corporation for Public Broadcasting grant that funded one year of software development, raised awareness of business, and positioned company to divest business unit.
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Senior ManagerCiber Global (York & Associates, Acquired By Ciber) May 1997 - May 2000Management consulting firm specializing in program management, business analysis, and solution implementations
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Senior ManagerAccenture Jun 1992 - May 1997Dublin 2, Ie
Susan Lucas Skills
Susan Lucas Education Details
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University Of St. ThomasComputer Science -
University Of St. ThomasComputer Science
Frequently Asked Questions about Susan Lucas
What company does Susan Lucas work for?
Susan Lucas works for Restaurant Technology Network
What is Susan Lucas's role at the current company?
Susan Lucas's current role is Member of Board of Governors.
What is Susan Lucas's email address?
Susan Lucas's email address is su****@****ail.com
What schools did Susan Lucas attend?
Susan Lucas attended University Of St. Thomas, University Of St. Thomas.
What skills is Susan Lucas known for?
Susan Lucas has skills like Management, Process Improvement, Vendor Management, Business Analysis, Leadership, It Service Management, Business Intelligence, Project Management, Business Process Improvement, Integration, Team Leadership, Pos.
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