• Developed new brokerage carriers, validated broker eligibility and processed paperwork• Booked brokerage loads• Communicated with brokerage drivers to confirm load times, current location and on-time delivery• Negotiated load pricing

• Developed strong McLeod software proficiency, including order entry, assigning drivers to loads, and managing Brokerage, Over the Road (OTR) and Less than Truckload (LTL) freight• Processed EDI, Blue Jay, Manhattan and email customer orders into McLeod• Managed driver hours and miles to maximize trucking efficiency and improve profitability• Communicated with drivers to ensure on-time delivery and schedule delivery appointments• Promptly notified customers of delays to… Show more • Developed strong McLeod software proficiency, including order entry, assigning drivers to loads, and managing Brokerage, Over the Road (OTR) and Less than Truckload (LTL) freight• Processed EDI, Blue Jay, Manhattan and email customer orders into McLeod• Managed driver hours and miles to maximize trucking efficiency and improve profitability• Communicated with drivers to ensure on-time delivery and schedule delivery appointments• Promptly notified customers of delays to reschedule deliveries and ensure customer satisfaction• Provided customer OSD departments with pictures and reference numbers whenever overages, shortages or damaged freight occurred to quickly determine corrective action• Identified lowest cost and efficient freight carriers to move Less than Truckload (LTL) orders to maximize profitability and ensure on-time delivery• Managed white glove deliveries for medical equipment customers to ensure detailed processes were executed and customers remained satisfied• Relocated to FL for 18 months to train 25 employees during the opening of a new office to ensure start-up metrics were achieved• Trained new-hires on McLeod and office processes• Completed cross-training on all customer requirements to assist when peers were out of the office Show less

I am a dedicated leader with a proven track record of improving on-time delivery, customer satisfaction and company efficiency. I am currently in transition looking for a challenging role to leverage my customer service, training and team building experience.

• Developed strong McLeod software proficiency, including order entry, assigning drivers to loads, and managing Brokerage, Over the Road (OTR) and Less than Truckload (LTL) freight• Processed EDI, Blue Jay, Manhattan and email customer orders into McLeod• Managed driver hours and miles to maximize trucking efficiency and improve profitability• Communicated with drivers to ensure on-time delivery and schedule delivery appointments• Promptly notified customers of delays to… Show more • Developed strong McLeod software proficiency, including order entry, assigning drivers to loads, and managing Brokerage, Over the Road (OTR) and Less than Truckload (LTL) freight• Processed EDI, Blue Jay, Manhattan and email customer orders into McLeod• Managed driver hours and miles to maximize trucking efficiency and improve profitability• Communicated with drivers to ensure on-time delivery and schedule delivery appointments• Promptly notified customers of delays to reschedule deliveries and ensure customer satisfaction• Provided customer OSD departments with pictures and reference numbers whenever overages, shortages or damaged freight occurred to quickly determine corrective action• Identified lowest cost and efficient freight carriers to move Less than Truckload (LTL) orders to maximize profitability and ensure on-time delivery• Managed white glove deliveries for medical equipment customers to ensure detailed processes were executed and customers remained satisfied• Trained new-hires on McLeod and office processes• Completed cross-training on all customer requirements to assist when peers were out of the office Show less

• Booked Over the Road (OTR) loads• Developed relationships with companies shipping from FL to IL to eliminate dead head miles• Worked closely with drivers to ensure employee satisfaction• Issued lumper fees• On-call 24/7/365 to address driver problems and truck break-downs

• Managed Less than Truckload (LTL) Air Freight orders• Worked with agents to coordinate airport pick-ups• Tracked and traced flights• Managed Random House account