Susan Gervasi Email & Phone Number

Florida, United States

Ft. Lauderdale Fl

Partner with small, mid-sized and large global companies to promote the development of customized solutions for human capital that will enable high performance, build market relevant skills, and resolve core issues. Assess performance gaps, identify solutions, and determine actions to close the gaps in order for the organization to achieve desired results.Promote the use of critical thinking and problem solving skills to implement organizational change management strategies through the development and delivery of high impact organizational programs and cutting edge leadership programs.Collaborate across global and virtual teams to lead large, complex projects related to: curriculum design and development, distance and classroom based learning programs, competency modeling/assessments, performance management, succession planning, and employee engagement.Create assessments, questionnaires, and processes to measure the effectiveness of the organization development interventions on the strategic business goals.

Chicago, Il

Collaborated with key business leaders domestically and globally to align learning and organizational strategies with corporate vision, mission, and goals. In doing so, led large, complex initiatives tied to leadership development, performance management, on-boarding, and employee engagement. Generated cost and quality improvements by creating and implementing a technical training school (Non Ferrous Training) that served as benchmark for scrap industry and built market relevant skills to propel Sims Metal ahead of their competitors in the marketplace. Developed and launched Performance Management Program to 3K employees across North America and improved business performance and processes. Created and implemented competency models, assessments, and learning solutions to build talent pipeline to support 400 operations supervisors and managers. Created and institutionalized 18 month Leadership Development Program for high potentials across all North American operations with job placement rates of 90%. Developed and launched Employee Engagement Survey to 2k global associates and won vendor award for excellence.

Kenosha, Wi

Spearheaded innovative and cutting edge design and implementation of change management program in the form of a start up operation of a Snap-on School of Business that supported CEO initiatives.Established global School of Business processes, tools, programs, and curriculum for 15K employees and implemented training in 7 major countries (in US and Europe) with $1M budget during the first year of operation and grew training by 300% after first year of operation

Chicago, Il And Plantation, Fl

Partnered with senior managers to increase market presence by developing human assets, improving performance/processes, and offering solutions to close business gaps. Developed and implemented technical and non technical learning strategies for employees, business partners, service providers and customers across North and South America. Created and managed teams of 50 employees to partner with businesses, identify needs/gaps, and offer creative, innovative learning and organizational development solutions. Pioneered $5M start up training operation in Latin America and offered learning in English, Spanish, and Portuguese. Managed design, development and delivery for both Instructor Led and Distance Learning programs. Led team to win CEO Quality Award for outstanding achievement in new product launch using non traditional learning methodologies for channel partners and service providers and reducing cycle time of new product training by 6 months. Impacted business performance by increasing launch sales by $20 M after 1 day of training across 9 countries.Developed assessments, questionnaires, and procedures to measure effectiveness of curriculum and its impact on business goals. Managed $5M yearly training budgets and achieved 100% compliance for key training initiatives (tied to quality, productivity,leadership development, and corporate mandates)Also served as Regional Training Manager, Site Training Manager, Sector Manager of Instructional Design, and Training Facilitator.

Bachelors Of Arts, Spanish; Secondary Education, 3.71

Activities and Societies: Alpha Mu Gamma (Honor Society) Graduated Magna Cum Laude

Masters Of Science, Specific Learning Disabilities

Masters Degree in Special Education with focus on Specific Learning Disabilities