Susan G Fernandes Email & Phone Number

Let the journey begin!

Baie-D’Urfé, Quebec, Canada

• Respond to customer needs proactively and diligently working with Key Customer Accounts• Process data efficiently and consistently across ERP (SAP Sales & Distribution); Customer PO's, Credits/Debits, • Identify and proactively manage potential order issues; Actively troubleshoot internal issues with relevant departments/IT to find resolutions• Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them• Collaborate with different departments (Shipping/Planning/Purchasing/Finance)• Participate in cross-training to support department activities and any related tasks to support the department• Strong computer skills (Excel and Microsoft suite, SAP)• Proven ability to provide high quality customer service• Ability to communicate well with various colleagues and internal and external clients• Ability to multitask, prioritize responsibilities and perform work autonomously• Reporting: Produce various documents, reports and analyses when requested • Positive attitude

Montreal, Canada Area

Vaudreuil-Dorion, Quebec

• Tracked manufacturing metrics, created month end reports, and analyzed reports for operations director review.• Selected as subject matter expert (SME), verifying and testing data for new ERP System, SAP (PP, Master Data, MRP, BOM&Recipe), resulting in smooth implementation. • Implemented warehouse optimization in Baan operating system to maximize warehouse space based on product and compatibility constraints. Used system suggestions based on availability, reducing manual and visual placement of products and ensuring compatibility.• Developed 1st in 1st used (FIFU) for manufacturing with tracking, reducing waste of expired materials 58%.• Executed inventory transition tracking for manufacturing, resulting in material cost avoidance of up to $225K per year.• Troubleshot SAP issues with production (documents and system). Guided production associates to use appropriate SAP sequences, resulting in correcting and minimizing system errors and more efficient production time management. • Managed maintenance contractors (cleaners, snow removal, landscaping, contractor quotations for building renovations), encouraging employee cleanliness, providing safe and pleasant workplace and visually stimulating work environment, and improving employee morale. • Processed product registration renewals and customer sub-registrations (PMRA) for regulatory affairs department, resulting in yearly product renewals vital for production and supporting customers to attain access to products and increase business. • Managed procurement and purchasing related to manufacturing and shipping activities, ensuring efficient movement of materials between vendor and company.

Worked closely with the Lab, in a Team environment, to Support Field Representatives with requests for Lab Supplies, Field Equipment, Samples, and Safety Supplies, Purchasing and Maintenance of Inventory for Requests, Tracking of Presentation Equipment, Technical Services Reporing - for Lab and Field distribution and some Translations, using Microsoft Word and ExcelRegulatory Affairs: Product Registrations with Health Canada - PMRA, Technical Library Maintenance, Technical Information Updates

Tmr, Quebec

Inventory Control, Credit Notes, Invoicing, Deposits (A/R), EDI (Electronic Data Interchange), Monthly Output of all Reports, Contact for Computer Servicing and Maintenance / Programmer Contact, Backup of Mini Computer System