Accomplished strategic planning / program manager with extensive experience in defining 3 Year Plans, processes and innovative solutions to deliver effective outcomes.Successful in partnering with key stakeholders to understand business strategies and directions. Delivered quality projects, solutions and services for large programs on time and within budget.Excellent relationship, project/program, and staff management skills. Strength in building trust and synergy with teams, vendor partners, and end clients to support key strategic business objectives across complex environments.Proven leadership ability to motivate, empower, and lead onshore / offshore teams in engaging and delivering projects and services, while ensuring alignment to client and organizational goals.Core Competencies:Six Sigma Black Belt; ITILPerformance Dashboard, Metrics, BenchmarkProject / Program ManagementAgile IntegrationStrategic PlanningTool ImplementationSolution DesignSharePoint, Business Intelligence ToolsTeam Building and Best PracticesMicrosoft Office, Visio, Project and Smart SheetsUser Training / Adoption planningSurvey Tools – Verint, Webex PollingStakeholder Analysis / Change ManagementOperational Governance / Quality AssuranceTransformational ProjectsPega, Oracle, Salesforce