Susan Graham

Susan Graham Email and Phone Number

Strategic Leader and Independant Contractor, Consultant @ Golden, CO, US
Golden, CO, US
Susan Graham's Location
Golden, Colorado, United States, United States
Susan Graham's Contact Details

Susan Graham work email

Susan Graham personal email

About Susan Graham

Strategic Leader; Operations, Sales and Customer ServicePassionate, energetic, experienced, Customer Service Operations Executive, with unique blend of people skills, technical knowledge, and strategic vision. Proven success in managing a 200+ seat Call Center with an outstanding ability to inspire staff, drive operational efficiencies and achieve corporate objectives while adhering to budget and managing through change.

Susan Graham's Current Company Details
Denver, Colorado

Denver, Colorado

Strategic Leader and Independant Contractor, Consultant
Golden, CO, US
Susan Graham Work Experience Details
  • Denver, Colorado
    Strategic Leader And Independant Contractor, Consultant
    Denver, Colorado
    Golden, Co, Us
  • Denver, Colorado
    Strategic Leader/Independant Contractor, Consultant
    Denver, Colorado Feb 2014 - Present
    Greater Denver Area
    Consulting, Strategy, Customer Service/Sales Initiatives Developed and managing marketing initiatives for numerous clients in Strategy, Customer Service, Sales and Operations both the high tech and low tech industries. Currently pursuing Leadership opportunities in Customer Service, Operations, Sales and Call Center.
  • Nelnet
    Site Management, Customer Operations
    Nelnet Nov 2006 - Jan 2014
    Denver, Co
    Executed the Customer Care Strategy which includes the Colorado and Nebraska operations servicing Department of Education Student Loan customers. Successfully managed operating budget while continuing to improve operational efficiencies and overall call center metrics including IVR utilization, AHT, agent occupancy, availability, adherence, transfer rates, quality and customer satisfaction scores.
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  • Sears, Roebuck And Co.
    Area Manager, Sales & Service; In-Store Marketing Division
    Sears, Roebuck And Co. Sep 2004 - Aug 2006
    Developed business critical alliances and market segment analysis for the territory. Identified revenue and profit opportunities to maximize the potential of new business. Provided support through strategy and conceptualization of segment development in the region.
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  • Qrs Corporation
    Western Region Director
    Qrs Corporation Aug 2003 - Jul 2004
    Established a strong record of achievements with this retail industry consulting company that provides business improvement strategies and services for clients in the global retail trading community.
  • Webaccess
    Director Of Partner Sales Programs
    Webaccess 2002 - 2003
    Implemented Strategy for Partner Sales Program and Alternate Channels in this start-up organization.
  • Level 3
    Manager/Program Manager
    Level 3 1999 - 2002
    Hired with this International Communications and Information Services Company to establish the independent sales groups and oversee the department that provided field sales and direct customer support to major corporate accounts that included Sprint, AOL, and AT&T.
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  • Mci
    Manager/Program Manager
    Mci 1993 - 1999
    Earned seven promotions over a six year period with this global communications conglomerate into the strategic role as Program Manager.
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Susan Graham Skills

Call Center Telecommunications Vendor Management Process Improvement Customer Experience Customer Satisfaction Customer Retention Team Building Voip Program Management Workforce Management Operations Management Telephony Customer Service Team Leadership Performance Management Call Centers Contract Negotiation Management Training Coaching Project Management Sales Crm Cross Functional Team Leadership Account Management Salesforce.com Strategy Start Ups Sales Operations Business Analysis Business Development Business Process Improvement Solution Selling Forecasting Leadership Change Management Saas Sales Management Recruiting Customer Relationship Management Software As A Service Voice Over Ip Contact Centers

Susan Graham Education Details

  • Uconn
    Uconn
    Education Major
  • Hartford Community College
    Hartford Community College
    Liberal Arts

Frequently Asked Questions about Susan Graham

What company does Susan Graham work for?

Susan Graham works for Denver, Colorado

What is Susan Graham's role at the current company?

Susan Graham's current role is Strategic Leader and Independant Contractor, Consultant.

What is Susan Graham's email address?

Susan Graham's email address is sr****@****ail.com

What schools did Susan Graham attend?

Susan Graham attended Uconn, Hartford Community College.

What skills is Susan Graham known for?

Susan Graham has skills like Call Center, Telecommunications, Vendor Management, Process Improvement, Customer Experience, Customer Satisfaction, Customer Retention, Team Building, Voip, Program Management, Workforce Management, Operations Management.

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