Susan Guest Email & Phone Number

Houston, Texas, United States

Dynamic and results-oriented Talent, Change, and Learning and Development Leader with over a decade of proven success in driving growth, innovation, and operational efficiency. Known for an entrepreneurial and partnering mindset with the ability to deliver strategic initiatives that enhance company value. Skilled at adapting to new technologies and industry trends. Consults with organizations to improve individual and organizational performance through workforce planning, capability building… Show more Dynamic and results-oriented Talent, Change, and Learning and Development Leader with over a decade of proven success in driving growth, innovation, and operational efficiency. Known for an entrepreneurial and partnering mindset with the ability to deliver strategic initiatives that enhance company value. Skilled at adapting to new technologies and industry trends. Consults with organizations to improve individual and organizational performance through workforce planning, capability building, talent management, learning, development, and knowledge transfer.Projects:• Developed engineering competency models by function and engineering type with behavioral anchors for each skill label based on capability requirements supporting expanding business capabilities. • Developed talent management strategy, development plans, onboarding, and people development processes for a spin-off of a global Fortune 100 manufacturing company.• Designed and developed a new blended curriculum for educators to improve student attendance, academic performance, and engagement in school.• Worked with a corporate foundation to develop a global learning strategy, portal, curriculum, courses, and social media for humanitarian aid workers across multiple NGOs.• Consulted with the CLO on a global corporate university start-up and experience design. Services:•Enterprise workforce planning, talent management and learning strategy•Change management; program and project management •Leadership development; learning experiences; and mentoring and coaching program design• People change solutions for process design and system implementations•Organizational redesign, operational efficiency, and outsourcing •Performance consulting and needs assessment•Knowledge sharing and content management•Curriculum planning, learning paths, and blended learning Show less

The Woodlands, Texas

Enterprise leader responsible for learning strategy, leadership development, employee development, and competencies. Drive talent development strategies to support growth. Founded Learning Advisory Committee to collaborate with regional and plant L&D professionals, EH&S, Legal, HR, and other stakeholders. • Partnered with DukeCE to create and implemented a year-long high-potential leadership program that includes formal learning,mentoring, and developmental assignments. Program has garnered… Show more Enterprise leader responsible for learning strategy, leadership development, employee development, and competencies. Drive talent development strategies to support growth. Founded Learning Advisory Committee to collaborate with regional and plant L&D professionals, EH&S, Legal, HR, and other stakeholders. • Partnered with DukeCE to create and implemented a year-long high-potential leadership program that includes formal learning,mentoring, and developmental assignments. Program has garnered strong support from both executives who serve as faculty and mentors in the program and participants who perceive great value in the experience.• Worked with business leaders and employees to create a global leadership competency model that defines leadership expectations at every level in the organization and serves as a foundation for growth. Currently developing global implementation program.•Established new learning center for leadership programs, technical programs, and business events increasing offerings and controlling delivery costs.. Show less

Greater Houston

Day-to-day project leader working with client, subject matter experts, and instructional design team. Led a team of instructional designers. Led the design and development of a three-year master's-level engineering program for a university in Africa sponsored by an American exploration and production company. Engaged US engineering professors from different disciplines to build the new program with instructional designers while transferring knowledge to college professors in the African… Show more Day-to-day project leader working with client, subject matter experts, and instructional design team. Led a team of instructional designers. Led the design and development of a three-year master's-level engineering program for a university in Africa sponsored by an American exploration and production company. Engaged US engineering professors from different disciplines to build the new program with instructional designers while transferring knowledge to college professors in the African university. The program involved distance learning initially taught by US professors and eventually transferred to university faculty using the teaching resources and labs created for them. The pilot was a success, and it is a sustained program that is a model for other universities. Show less

Seattle, Washington

• Provided strategic learning, change management, and talent consulting services.• Developed and manage client relationships and account plans across client organizations.• Assessed business requirements and propose cost-effective, innovative solutions to deliver results. • Designed integrated learning technology solutions to accelerate deployment and improve access to learning. • Assessed and continuously improve effectiveness of Intrepid services and solutions.

Developed business case for funding and implemented a global distributed learning strategy to extend the reach of Ingersoll Rand University. Provided internal consulting to business sectors and design teams to meet business and learning requirements. Managed enterprise learning deployment team of 12+ globally for Ingersoll Rand University, including outsourced services. Accomplishments included:• Reduced Learning Management System (LMS) costs by 64% per employee while improving access and… Show more Developed business case for funding and implemented a global distributed learning strategy to extend the reach of Ingersoll Rand University. Provided internal consulting to business sectors and design teams to meet business and learning requirements. Managed enterprise learning deployment team of 12+ globally for Ingersoll Rand University, including outsourced services. Accomplishments included:• Reduced Learning Management System (LMS) costs by 64% per employee while improving access and performance through rehosting Oracle iLearning. Enhanced LMS capability through web services to improve usability, data accuracy, and reporting. • Established learning technology governance, learning technology council, standard authoring tools, and vendor contracting processes, saving more than $500K in learning technology investments.• Created variable staffing model, automation, and new processes to meet demands of a 250% increase in training administration and e-learning volume while keeping headcount flat and service levels high. • Served on transition team for learning in the Trane acquisition. Extended LMS to Trane employees. Delivered regulatory compliance training via e-learning within two months of acquisition. Show less

LEARNING DOMAIN LEADER, CHARLOTTE OFFICE (2006–2007)Directed team of 100+ learning professionals and up to 50 external resources to provide learning design, administration services, learning call center, and technology support to clients in the financial services industry, producing $12M+ in annual revenue. Consulted with clients on talent management, learning strategy and learning transformation initiatives. Supported business development and defined new learning business offerings and… Show more LEARNING DOMAIN LEADER, CHARLOTTE OFFICE (2006–2007)Directed team of 100+ learning professionals and up to 50 external resources to provide learning design, administration services, learning call center, and technology support to clients in the financial services industry, producing $12M+ in annual revenue. Consulted with clients on talent management, learning strategy and learning transformation initiatives. Supported business development and defined new learning business offerings and services. Managed third-party relationships. • Managed initiative with Hewitt’s largest learning client to transition staff and build new commercial outsourced model. In first year, established and maintained strong client relationships, consistently met and exceeded SLAs and customer service expectations, delivered hundreds of hours of custom-designed learning products, retained key talent, successfully offshored transactional work, and saved client 30% compared to previous year. • Improved client satisfaction for an energy industry client by redefining and expanding services. Hired and developed OD and learning team to support client transformation to a high-performing industrial organization. Consulted with client on design and implementation of new initiatives and curriculum.LEARNING LEADER, LINCOLNSHIRE OFFICE (2004–2005)Transformed Hewitt learning delivery to a global learning infrastructure, by implementing SumTotal platform and virtual classroom. Established large-scale design shop with 80+ offshore resources. Reduced custom e-learning design and development cost by $1M+ while increasing deliverables by 40% and reducing development time. Conducted needs assessment, sourced new programs, and negotiated with vendors to implement new compliance, leadership, cross-cultural, and professional development curriculums. Show less

B.S., Communications, Radio-Television-Film

High School Diploma

M.Ed., Curriculum And Instruction