Over 20 years experience as a customer service and account manager, primarily in the records and information management field. Supervisory experience includes effectively motivating, training, and developing staff. Natural ability to establish partnerships while increasing customer satisfaction, employee retention and contributions to company profits. Acts as a liaison between contract clients and service providers while establishing strong relationships with repeat customers. Expert at monitoring inventory of records and ensuring accuracy of accounts. Strategic influential leader who consistently delivers measurable results to support business growth and operational maturity.• Staff training and development• Team leadership• Customer service• Key account management• Relationship building• Sales reports and correspondence• Pricing quotes and proposals• Business relationship management• Project management• New market development• Vendor management• Value-added solution reselling• Consultative selling and problem-solving• Operational process and planning• Customer retention• Sales communications• Product education• Software and systems training• Training manager• Records and Information Management
Listed skills include Customer Service, Team Leadership, Business Development, Customer Satisfaction, and 23 others.