Susan Hacker Email & Phone Number

Waldport, Or, Us

• Evaluating point-of-sale (POS) system upgrade to enhance data accuracy and reporting capabilities, streamlining transaction processes, and reducing checkout times.• Deliver exceptional customer service by attentively listening to customer needs and offering personalized product recommendations, boosting customer loyalty and increasing sales by 18%.• Efficiently manage inventory by monitoring stock levels, conducting regular counts, ensuring product availability, and minimizing shortages.

Phoenix, Az, Us

Drive implementation projects with government agencies and private sector. Connector between internal technical staff and client stakeholders, creating and communicating timelines, plans, status reporting, providing cross-functional communications, and resourcing efforts. • Manage implementation of workforce management software solutions to government agencies, streamlining paper processing of government Compliance Contracts in accordance with DBE federal and state regulations. Analyze current processes and develop new working processes. Address project challenges and mitigate project risk and issues.

Scottsdale, Az, Us

Responsible for overseeing SaaS implementations for a leader in secure identity and access management software for real estate professionals. • Developed strategic improvement in the implementation of highly customizable software systems.

Plano, Texas, Us

• Prepare and complete strategic plans for network installations coordinating with vendors and internal operations stakeholders. • Assign NetFortris facilities to customer circuits during the design process on new projects. Order cross connects to partner carriers within Data Centers across the United States. • Plan, monitor and review network capacity requirements. Coordinate with vendors and internal departments to troubleshoot and resolve network issues.

Ponte Vedra Beach, Fl, Us

Responsible for SaaS implementation oversight and client-facing work for the LMS and eLearning software organization, ultimately reviewing and updating the project management framework for the organization

Dedicated project manager for integrated marketing and business services organization. Responsible for all aspects of providing client business requirements and strategic planning, including social media, SEO, marketing and advertising, organizational alignment, and business development.

New York, Ny, Us

Targeted business and personal needs of C-suite stakeholders to drive customers to American Express Corporate Card Program, leveraging CRM tools. Responsible for developing marketing collateral, ultimately adopted by other divisions throughout AMEX. • Spearheaded marketing campaign targeting untapped client industries, gathering requirements, and resourcing the project team, leading to an 80% increase in material use and decreased liability, ultimately driving additional revenue in new industries for the division.

Norfolk, Va, Us

• Coordinated domestic and international shipping, travel, and resource allocation assuring 100% mission effectiveness for unit. Oversaw troop, cargo and shipping logistics, domestically and internationally, for the U.S. Navy. Served as the point of contact between the U.S. Navy, U.S. Army, U.S. Air Force, their vendors, and end users during training and field exercises. • Consistently received individual and unit mission commendations for exemplary service.

Masters, Planning

Bs, Business, Marketing