Susan Hadaway Email and Phone Number

Real estate investment and development project management, operations support, regulatory permitting and compliance, technical writing, facilitate communication.

Pura Vida is the geotechnical engineering firm under the The Leaders Investment Group banner. Leaders provides turnkey land development services, including investment and land management, civil engineering, geotechnical engineering, construction materials testing, environmental assessments, horizontal site development, and vertical construction on mixed use commercial and residential projects in Florida.• Monitored contractual terms of sales agreements and communicated status of deliverables to investors, developers, and home builders. • Developed and managed a cloud-based document repository and project management system.• Created and implemented flowcharts and work processes to streamline the civil engineering pre-development studies and permitting process.• Assisted the start-up of a geotechnical engineering and construction materials testing firm.• Researched and delivered due diligence reports to land entitlement experts and investors during feasibility study phase for potential real estate developments.• Prepared all permit applications, coordinated with engineers and experts to collect supporting documentation. Submitted applications to regulatory agencies (Development Review Committees, Zoning Boards, Cities, Counties, FDOT, FEMA, FDEP, ACOE, School Boards, Public Safety and Addressing, FFWCC, and Water Management Districts.)• Proactively managed permitting requirements and deadlines. Documented and communicated status of compliance requirements to key stakeholders (investors, developers, civil and geotechnical engineers, land entitlement managers, surveyors, construction project managers, municipalities, regulatory agencies, insurance agents, and home builders.)• Drafted geotechnical reports, Phase One environmental reports, MBE applications, and responses to requests from regulatory agencies for internal stakeholder review, edit, and signature.

• Managed all aspects of sales, marketing, and advertising.• Successfully marketed solo general contractor to bcome recognized as highly credentialed industry expert.• Developed website, created content, performed search engine optimization, and consistently earned first page Google organic listing.• Designed and purchased all print ads, trade show exhibits, and marketing materials.• Attended trade shows, networking events, sales conferences, and performed in-person cold calls.• Provided first line response to clients; qualified leads; and researched project success viability.• Developed and delivered successful sales presentations to commercial property managers.• Designed sales program which designated select commercial clients as Priority Service Customers and implemented advance program contractual and insurance requirements.• Planned and managed execution of projects to ensure customer satisfaction, company profit, adherence to company strategy, and compliance to industry, legal, insurance and government regulatory standards.• Built Access project management / document management system to track projects from start (sales and contracting) to finish (final collection). • Point of contact between cross-functional stakeholders (i.e. property owners, property managers, engineering departments, real estate agents, tenants, subcontractors, suppliers, insurance and public adjusters, mortgage companies, Risk Management Attorneys, permit inspectors.) • Mitigated risk through contract administration; compliance to government and industry standards; management of customer relationships and thorough project documentation, resulting in zero insurance claims, fines and lawsuits.• Implemented a lean business model by developing select, talented technicians into small business owners working as independent contractors, significantly reducing employment costs in a seasonal business environment.

Total Innovation Group, Inc. is a sales training and development consulting firm that serves predominantly the healthcare, transportation and aerospace industries, focusing on the strategic financial sale. • Co-founded The Total Innovation Group, Inc., establishing procedures, developing staff, and managing the organization to produce annual net incomes that consistently exceeded budget expectations.• Negotiated client agreements, monitored compliance to terms of agreement. • Developed and managed budget. Performed bookkeeping and worked with CPAs to prepare tax returns.• Hired, trained and managed administrative staff. • Developed curriculums and coordinated sales training events to successfully fulfill each multi-phase training curriculum. • Researched and developed print- and web-based training presentations and supporting materials that were tailored to each client’s specific industry. • Led project status meetings. • Planned and hosted training sessions. Exhibited at trade shows.

MICA partnered with healthcare technology companies to provide freestanding mobile radiology suites and turnkey FFS radiology solutions, including state-of-the-art radiology equipment, staff, supplies, and scheduling.Assistant to CEO. Also led contract administration effort, balancing diverse objectives of a cross-functional team (Customer, Legal, Sales, Operations, C-Suite). Led negotiation efforts and developed agreements ensuring customer acceptance of contract terms, Operations’ ability to perform, legal compliance, risk management, and profitability. Drove the project, monitored project status and communicated to all stakeholders, including the C-Suite.