Susan Harrell Email & Phone Number

Develop websites with intuitive designs to make it easy for any level of users to navigate around a website. The writing is clear and concise, and the content is appropriate for the intended audience. Specialize in designing condominium HOA websites that meet the ever-changing FL Statute 718.111 condominium requirements. Services also include customizing additional HOA-related functions to enhance the owner's experiences, streamline HOA operations, and develop blogs relevant to HOA audiences. 2022 was devoted to research, writing, process design, and business development before formally setting up Harrell Web Design, LLC.

Provide technical writing, blogging and project management professional services for software implementations and internal IT projects. • Currently accepting virtual, software development and customer implementation project management engagements.• Performed project management and business analysis services on an IBM Planning Analytics (TM1)/Amazon Redshift custom solution designed to automate supply-chain functions for a 4600-restaurant chain enterprise (2016-2017). Activities included working with business groups to create functions designed to replace 25 Excel spreadsheet processes, retire 2 financial systems, and automate predictive analysis using live audit-proof enterprise data.• Engaged to perform customer success activities for an internet publishing client. Contacted current and past clients to assess their level of satisfaction and openness to new solutions/offerings (2016). Uncovered and resolved hidden issues with 4 customers, thus opening opportunities for future business.• Designed a webinar called, Take Charge of Your Profitability, on why tracking profitability throughout a project can improve financial outcomes and help find and fix issues causing lost profits. Presented the webinar at the IT Metrics and Productivity Institute, (2016). • Managed a complex project management authoring project (2013 -2015). Extensive research, tool creation, tool and document testing, artwork creation/document coding, endorsement requests/peer reviews, Amazon/Kindle publishing and distribution, and marketing tasks completed to publish Managing Profitability Using MS Project 2013: A PM’s Guide to Measuring and Controlling Revenue-Generating Projects. Received 3 book endorsements, 6 positive Amazon reader recommendations, and sold over 520 books. • Published LinkedIn Pulse articles relating to customer success, customer relationships, project issues, and profitability. The most popular blog received 977 “views” and 136 “likes” (2013 – present).

Houston, Texas, Us

• Managed 3 hospital enterprise customer projects ranging between $423k - $650k in revenue per client to implement API Healthcare’s primary solutions (Time and Attendance, Staffing and Scheduling, HR and Payroll). • Expedited PM on-boarding project training by creating a plan with two other new PMs to learn API’s solutions, tools, and processes by splitting up the topics to research and then teaching each other. • Researched project management system solutions to find a more efficient tool to manage revenue-generating projects. Found the best solution was Microsoft’s Project 2013 not yet available at the time. • Designed the customer project portal section of company’s website to enable customers to go to a central place to access their confidential project-specific documents, status and reports. This saved significant time sending information back and forth.

Armonk, New York, Ny, Us

My career with IBM spanned sixteen years, from 1987 to 1999 and 2007 to 2011. • Managed and delivered multiple small, medium and large ($50k – 600k+) customer implementation projects valuing $1.7M - $2.2M of annual revenue with teams up to 12 resources for assorted industries. Solutions were customized for finance/banking, big 8 accounting firms, insurance, transportation, healthcare, retail, energy, and public-sector industries.• Applied customer relationship skills and senior project management experience to deploy highly customized solutions with IBM's Enterprise Content Management (ECM) product solutions: advanced case management, capture content/archive, document imaging, social content management, content analytics, records retention management and information lifecycle governance. Regained client confidence by assuming reins of derailed, mid-flight project and enhancing team collaboration to meet aggressive 24-month timeframe.• Assembled and guided 10-member team through first-ever rollouts of 5 new software releases designed to assist corporate legal group in streamlining legal discovery process and save 70% email/document space. Customer became a formal IBM customer reference due to resounding project success.• Proved instrumental in securing $600K contract and received accolades on senior executive’s “eWall of Fame” board for devising and executing short- and long-term strategies that helped a large telephony customer address immediate technical issues and plan for state-of-the-art enterprise content management technology. • Earned IBM Excellence Award 2010, IBM Service Excellence 2/2009 and 8/2009 and IBM Bravo Award 2008. Awards resulted from generating additional revenue from existing customers for new or follow-on business after positive project results. • Earned IBM Excellence and Management Appreciation awards for meeting worldwide deadlines of a Release 1 software launch as an Information Development Writer and Team Leader.

Seven Graduate Level Credit Hours Towards Mba - Computer Sciences

Ba, Business Management

Education record