Susan Haugh Email & Phone Number

> Oversight and leadership of the account level governance reporting.> Identify, analyse and report the highest risks for the account from over 100 projects> Mentoring and supporting projects managers in Alcatel Lucent specific standards for setup and ongoing management of the individual projects> Collaboration with Enterprise Program Office organization to ensure identified improvement approval account wide and rolled out to projects in standard manner> Delivery Management Reporting improvement initiative lead

Common Sales Platform systems implementations for clients Chevrolet Switzerland and Chevrolet UK> Project planning & control (resource, workload, budget, risks and issues)> Customer management and support > Provision of expert knowledge for required business changes, required system changes and training requirements before and during implementations

Migration lead for Asia Pacific region for Shell client move of old mailbox service to Microsoft Messaging 2010 application and ongoing services> Scheduling the individual mailbox migration within the migration constraints ensuring planned volumes matched committed client schedule> Issue follow-up on individual migration failures with service desk and operations teams> Monitoring and control of change control against committed schedule - reporting and communications to affected parties

For Shell client : Messaging program> Interacting with sub-project leads to establish resource outlooks, baselines, monthly plan v's actual review and update> Overall risk process standardization, monitoring and control> Internal and customer facing meeting facilitation> Lead establishment of governance model for the program> Creation and oversight of project management deliverables as required by the client own project management process, contractual requirements and client standards

For Shell account> Working with PMs and financial organization, create and baseline workforce outlooks and oversight for all projects in the Shell delivery account> Internal HP resource leveraging actions, contractor onboarding> Rollout streamlined work force management process for ongoing execution

For General Motors client : Global Asset Inventory Accuracy> Using defined Asset Inventory Accuracy dashboard identify actions to ensure that information on local assets (e.g. PCs/printers) met defined key metrics to meet the EDS/GM Sector Service Agreement> Proactive interaction with the client regional and leads for LAAM, APO and Europe in pursuit of inventory accuracy> Root Cause Analysis of specific inventory inaccuracy situations> Create training module for the usage of the Asset Inventory Accuracy dashboard usage and execute training as required in the three regions

For client General Motors : Common sales platform systems rollout program to the SAAB and Chevrolet brands> SME role to guide and support resources in throughout project life cycles in the area of project management, quality assurance, adherence to contract required deliverables and project management process execution (GAD QMS)> Contract responses including detailed estimating, delivery model determination, requirements mapping and price determination

This was an outsourced position where I was contracted to function as a General Motors Project Manager> Lead team of business analysts in investigation to integrate various Chevrolet markets into the General Motors common sales platform systems> Manage and execute the project under the client project management execution process (SDP21)> Lead workshops, material creation, meeting faciliations

For client General Motors : European Order Fulfillment program> Mentor project managers within and outside delivery organization in CMMI compliance and delivery organization process/policy compliance> Business analysis consultancy and project management support on specific tasks within the projects part of the European Order Fulfillment program.> Overall resource oversight for projects in European Order Fulfillment program, identifying leverage opportunities across projects with resources in short supply

For client General Motors Europe : EST program> Identify required outputs and compliance for the overall program to meet client software development process (SDP-21) and CMMI compliance> Collaboration with client Quality Analyst and QA organization to ensure ongoing quality, execute quality audits and followup to resolve non-compliances> Mentor client program manager in the achievement of relevant outputs and checkpoints to ensure that client was compliant with their own project management process.

For client General Motors : Customer Order Fulfillment program : A stocking business process change for the national sales companies and dealerships in General Motors across europe, where specifically I program managed the implementations in Austria, Italy, Switzerland, Belgium and Holland.> End to end management of the implementations from startup of the implementations through to handover to an ongoing support team involving multi-company and multi-locational teams> Provide key implementation support to local customer, create and maintain local project plan, risk and issue management, status reporting> Provide training support and expertise knowledge for business process changes and the supporting system European Order Fulfillment.

> Knowledge and experience building of the skills which I would later use in various project management/PMO roles.> EDS Systems Engineering graduate training program (2 years)> Experience in programming the General Motors sales and marketing system which is used by their National Sales companies at the time in Europe and which has since been expanded beyond the European boarders

Masters Of Business Studies (Mbs), Manufacturing Management

Bachelor Of Commerce (Bcomm)