Susan Diggles Email & Phone Number

A Business Analyst/Business Systems Analyst / Technical Business Analyst with experience identifying and documenting stakeholder requirements and potential process improvements for new and redesigned IT solutions.Saved thousands of annual ad hoc SQL report programming hours by creating a flexible user-driven reporting system.Decreased website page load time by 75%.Decreased customer call transaction time by 50%.Accomplished a 13+ year Academic History data conversion with over 99% accuracy.Presented case studies at regional, national, and international user groups.Participated in a multi-vendor, multi-tier system beta release.Developed data communications to medical billing, credit card clearinghouse, and higher education compliance systems.Achieved an Employee Performance Award.While my position titles do not say Business Analyst the technical positions all included typical Business Analyst tasks from gathering stakeholder requirements to quality assurance testing and SDLC life cycle stages.I am eagerly looking for the challenge of a new position and the opportunity to grow professionally.