Susan Trammell

Susan Trammell Email and Phone Number

Chief Information Officer - North America at LKQ Corporation @ LKQ Corporation
Susan Trammell's Location
Nashville Metropolitan Area, United States, United States
Susan Trammell's Contact Details
About Susan Trammell

Business Partner • Technology Strategist • Executive Collaborator • Change Management Agent Driving Business-Centric IT Roadmaps and Enterprise Growth StrategiesEstablished IT executive with a 20 year track record transforming struggling business delivery processes, technology platforms, and cross functional teams to increase ROI, system stability, and internal/external customer satisfaction. Recognized as a technology evangelist, change agent, and innovative thought leader. Expert in identifying the most impactful and least costly technical changes to achieve the greatest business value through practices that protect ongoing business operations. Valued for being passionately discontent with maintaining status quo while simultaneously converting resistant team members and partners into iterative change advocates for business and client benefit.Areas of Expertise Include: Enterprise Architecture Healthcare Technology Web-based application design Software development management Network Operations and Security Software implementation leadership and design Facilities Management B2B, B2C, Front Office, and Back Office application integration Software as a Service (SaaS) Service Oriented Architecture (SOA) ITIL/ISO/OWASP/HITECH/HITRUST/HIPPA/PCI/PHI DevOps IT and Product Roadmaps Database design and analytics Continuous Delivery Business Analysis Disaster recovery International program, product, and project management, including offshore development  Business process engineering Consultancy solutions Risk Assessment and Risk Management Vendor and client relationship management Financial projections, budgeting, cost control, and workforce management RFP’s, RFI’s, SOW’s, gap analyses, and cost estimations Software Sales and Business Acquisition Healthcare, Mortgage, Real Estate, Insurance, Financial Services, Call Center, Supply Chain, Automotive, Distribution Hands-on leadership, resource development, and mentoring

Susan Trammell's Current Company Details
LKQ Corporation

Lkq Corporation

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Chief Information Officer - North America at LKQ Corporation
Susan Trammell Work Experience Details
  • Lkq Corporation
    Chief Information Officer - North America
    Lkq Corporation Jul 2020 - Present
    Chicago, Illinois, Us
    Responsible for the planning, development, and implementation of IT business systems and strategies that meet company and stakeholder objectives for North America while maximizing return on investment and maintaining security of intellectual property.
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  • Lkq Corporation
    Vp – Application Development
    Lkq Corporation Dec 2018 - Jul 2020
    Chicago, Illinois, Us
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  • Change Healthcare
    Vp Information Technology
    Change Healthcare Jan 2017 - Dec 2018
    Nashville, Tennessee, Us
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  • Asurion
    Sr. Director - Product Solutions And Development
    Asurion Sep 2016 - Jan 2017
    Nashville, Tennessee, Us
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  • Asurion
    Senior Director Of Technology - Solutions Delivery
    Asurion Feb 2016 - Sep 2016
    Nashville, Tennessee, Us
    Lead the Solutions Delivery of Web and Agent claims processing and supporting applications for North America within a managed services framework. Extend future state platforms into the Americas through application delivery services.
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  • Asurion
    Director Of Solutions Delivery
    Asurion Jan 2015 - Feb 2016
    Nashville, Tennessee, Us
    Lead the Solutions Delivery of Web and Agent claims processing and supporting applications for North America within a managed services framework.
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  • Asurion
    Director - Technology Products, Agent Channel Applications
    Asurion May 2011 - Jan 2015
    Nashville, Tennessee, Us
    Director - Technology Products, Agent Channel Applications, 2012 – PresentSr. Manager - IT, Agent Channel Applications, 2011 – 2012Directed the development of over 14 call center claims and claims-supporting applications by 7 teams consisting of development managers, SCRUM masters, architects, UI and Middle Tier developers, business analysts, and QA engineers. These include the primary 5 tier 1 applications used by all claims processing locations in North America, the UK, and part of Japan.Notable Responsibilities and Achievements: Resource management, technical oversight, budgeting, and employee personnel development of a 120+ member team located in 3 international locations combined of full time employees and contractors. Launched technology products to support the top wireless carriers in the US, Canada, the UK, and Japan to support advanced claims adjudication, bundled protection/tech support/mobile application packages, iPhone and other new device launches, carrier network upgrades, complex deductible tier enhancements, voice automation support, multiple device protection programs, and automated surveys for measuring process effectiveness. Partnered to deliver the company's first technical support technology platform. Oversaw creation of the first consumer self-service platform the company's first retail device protection client. Served as technology leadership contributor to the company's revamp of career pathing and career development guidelines, aimed at helping all IT employees master current role in preparation for upward and lateral career opportunities. Forged strategic partnerships within technology and business operations to increase operational benefit of software releases through application resiliency improvements, gap resolution, test automation, and continuous delivery. Enabled greater bandwidth to deliver client, operational, and IT-for-IT initiatives in parallel through team reorganization and stronger adoption of SCRUM.
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  • Wipro Gallagher Solutions (Formerly Gallagher Financial Services)
    Product Manager (Internet Channels And Global Customization Of Los)
    Wipro Gallagher Solutions (Formerly Gallagher Financial Services) Aug 1998 - May 2011
    Bangalore, Karnataka, In
    WGS purchased Gallagher Financial Services in 2008. Length of service spanned 1998-2008 for Gallagher Financial Systems and continuing from 2008 - 2011From 1998 through 2011, contributed in the following roles to the development of large scale commercial software applications marketed to the nation’s largest lenders.Sr. Domain Expert; Product Development Manager (2009 – 2011)Sr. Business Analyst; Sr. Software Engineer – Development Lead (2003 – 2008)Technical Services Development Manager (2001 – 2002)Project Manager and Implementation Lead – Australia Expansion (1999 – 2000)Corporate Training Specialist (1998 – 1999) Managed, designed, and provided business requirements and strategic direction for the Internet Channel of B2B and B2C portal products. Strategized with sales and general management executives to identify corporate product initiatives including new business development. Managed project, led requirements, and oversaw development for globalization of first SaaS product. Led the on-site implementation of the company’s first international rollout and customization for the third largest financial services institution in Australia, consisting of a 45 member team. Served in multiple capacities on over 35 enterprise-wide software customization implementations for the nation’s largest lenders. Managed U.S. and offshore software engineering teams to fulfill core and custom development objectives. Directed and collaborated on the design and engineering of six major software development applications and 8 subsystems. Directed design, technical direction, requirements analysis, and training content for core products. Designed, deployed, and facilitated standard corporate training programs for internal staff and clients, as well as custom training targeted for specific client needs. Approved business design strategies and assisted clients in the redesign of legacy systems, new system design, and business process reengineering.
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  • National Commerce Banccorporation
    Regional Training Manager
    National Commerce Banccorporation 1996 - 1998
    Managed all aspects of training for the middle TN region of the $5 billion banking and consulting service provider. Notable Projects, Responsibilities, and Achievements: Partnered with the Regional President, Senior Vice-President, and Vice Presidents to assist in the development of marketing and sales strategies. Established Operations Training environments, systems, and procedures. Developed, implemented, and managed all regional training programs and courses. Established staff development programs and principles to assure regulatory compliance through training and evaluation, as well as to ensure observance of standards, provide personnel development, and increase productivity. Oversaw delivery of training courses for members of 36 branches, including safety, operations, and compliance training; software systems and mainframe applications use; sales; lending policy; and train-the-trainer. Implemented new staffing procedures and pipeline tracking systems, increasing sales production. Recruited, interviewed, and evaluated candidates for all 26 branches. Provided oversight of human resource policies and new employee orientations for incoming employees.
  • Re/Max Bca Partners
    Affiliate Broker/Marketing Specialist/Systems Support For The Deslms Team
    Re/Max Bca Partners 1995 - 1996
    Realtor/Buyer Brokerage Consultant Generated and managed closings of home sales; originated and negotiated contracts; provided advisement on investment property acquisition and goal setting; and compiled and interpreted market analyses.Marketing Analyst; Software Systems Specialist Designed marketing materials and implemented strategic marketing plans; maintained computer systems, networking, databases, and software interfaces.  Responsible for client acquisition, seminar planning and instruction, and training. Represented team during the Real Estate Corner radio segments of The Money Game with Dave Ramsey.
  • Dobson And Johnson
    Affiliate Broker/Marketing Specialist/Systems Support For The Deselms Team
    Dobson And Johnson 1993 - 1995

Susan Trammell Skills

Sdlc Product Management Business Analysis Project Management Requirements Analysis Agile Methodologies Management Vendor Management Process Improvement Scrum Leadership Integration Visio Saas Software Development Life Cycle Software Development Sharepoint Microsoft Sql Server Requirements Gathering Sql Testing Software Project Management Enterprise Software Software Documentation Business Intelligence Crm Quality Assurance Program Management Business Process Improvement Cross Functional Team Leadership Team Leadership Software Implementation Asp.net C# Databases Business Strategy Customer Relationship Management Troubleshooting Consulting Information Technology Disaster Recovery Change Management Tactical Operations Organizational Leadership Software As A Service Strategic Partnerships Enterprise Architecture Solution Architecture Business Requirements Soa

Susan Trammell Education Details

  • Middle Tennessee State University (Mtsu)
    Middle Tennessee State University (Mtsu)
    Master Of Arts Studies In English
  • Middle Tennessee State University (Mtsu)
    Middle Tennessee State University (Mtsu)
    Double Major - English And Political Science/Pre-Law

Frequently Asked Questions about Susan Trammell

What company does Susan Trammell work for?

Susan Trammell works for Lkq Corporation

What is Susan Trammell's role at the current company?

Susan Trammell's current role is Chief Information Officer - North America at LKQ Corporation.

What is Susan Trammell's email address?

Susan Trammell's email address is sr****@****uth.net

What schools did Susan Trammell attend?

Susan Trammell attended Middle Tennessee State University (Mtsu), Middle Tennessee State University (Mtsu).

What skills is Susan Trammell known for?

Susan Trammell has skills like Sdlc, Product Management, Business Analysis, Project Management, Requirements Analysis, Agile Methodologies, Management, Vendor Management, Process Improvement, Scrum, Leadership, Integration.

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