With over 17 years of experience in customer service and inside sales, I am a customer service and sales professional who can retain new business, negotiate contracts, and build long-term productive relationships. I have worked in various industries, such as rigid packaging and handyman services, and I have a natural ability to tailor my products and services to different client segments and deliver smooth and easy transactions.I am proficient in various software and systems, such as Microsoft Office Suite, ACT, Salesforce, UNIX, SAP, and Oracle, which enable me to manage multiple tasks and screens simultaneously, track and update customer data, and generate digital sales order forms. I have also demonstrated skills in customer relationship management, human resources, and relationship building, which have helped me to increase customer satisfaction, loyalty, and retention. I am currently looking for a new opportunity to apply my skills and experience in a customer service or inside sales role, preferably in a dynamic and innovative industry. I am motivated by challenges, learning, and customer satisfaction, and I value honesty, ethics, and diplomacy in my work.