Susan Hunter

Susan Hunter Email and Phone Number

Senior HR Business Partner at Defence Equipment & Support (DE&S) MCIPD @ Defence Equipment & Support (DE&S)
Susan Hunter's Location
Greater Bristol Area, United Kingdom, United Kingdom
About Susan Hunter

Human Resources professional with a proven track record of developing HR and other business functions into strategic business partners. Expertise and drive to deliver process innovations and transformational programmes that lead to more efficient operations. A dynamic, forward-looking and passionate HR Leader with expertise in change management, recruitment, employee relations, talent management, compensation and benefits, performance reviews, coaching and mentoring programmes, corporate policy development and implementation, building high performing teams and introducing best practice HR systems and processes. Following a career break - Immediately available for permanent or interim roles.Key Career Achievements • Senior HR Manager – National Project Lead for a programme to improve employee engagement across the region through identifying and resolving issues with existing Employee Engagement Survey processes. Managed the delivery of the project in collaboration with an external partner to develop and implement a real-time employee engagement system for each hotel which enabled sites to identify, address and rectify issues immediately. Results showed all UK hotels demonstrated a minimum monthly usage leading to a 15% average increase in employee satisfaction ratings within the first 6 months• Senior HR Manager – Project managed the transformation of the UK HR function from a self-sufficient unit operation to a shared service and field operation to drive efficiencies and reduce costs with a target of £100k saving and 9.0 satisfaction score. This included personal responsibility for the development of Employee Relations / Talent Acquisition aspects of the new model for delivery via Centres of Excellence, led extensive change management and overcame resistance from stakeholders at all levels to support successful delivery. Delivered an increase in field satisfaction scores from 6.75 to 8.50 and cost savings of £135k in 12 months.

Susan Hunter's Current Company Details
Defence Equipment & Support (DE&S)

Defence Equipment & Support (De&S)

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Senior HR Business Partner at Defence Equipment & Support (DE&S) MCIPD
Susan Hunter Work Experience Details
  • Defence Equipment & Support (De&S)
    Senior Hr Business Partner
    Defence Equipment & Support (De&S) Nov 2021 - Present
    Bristol, England, United Kingdom
  • Hilton Hotels Corp
    Senior Hr Manager / Hrbp
    Hilton Hotels Corp Jan 2016 - Aug 2018
    Reported to the Senior HR Director and managed a team of 8 in the HR department to deliver HR services to a client group of 1000+ employees across 11 locations. Senior business partner to the executive management team, responsible for recommending new initiatives and process improvements in line with commercial strategy, including L&D, talent management and acquisition, succession planning and staff retention. Led and influenced change at the strategic level in partnership with the senior management team to plan and support organisational development. Challenged the executive team where appropriate and suggested an alternative course of action linked to the employee-oriented high-performance culture. Responsible for the operational and strategic people-focused activity and the main point of contact for all HR related matters, including legal, compliance, complex and sensitive issues around disciplinaries, grievances and talent acquisition.Achievements • Led on various projects to update HR systems and processes, including the design and implementation of standardised documentation and a best practice culture• National project lead for a new records management system as part of the GDPR compliance programme• Member of the project management team that opened a new hotel in Bristol, created the pre-opening plan and recruited and trained 42 employees, including the General Manager
  • Hilton Hotels Corp
    Senior Hr Manager
    Hilton Hotels Corp Nov 2008 - Jan 2016
    Promoted to lead a team of HR professionals for a newly expanded region with over 1000 employees. Responsible for the operational and strategic people-focused activity and the main point of contact for all HR related matters. Implemented new initiatives and process improvements in line with commercial strategy, including L&D, recruitment, succession planning and employee retention. Day to day involvement in change management, strategic workforce planning, coaching and mentoring, employee relations, discipline and grievance, employment law advice and contracts of employment. The driver behind a new L&D process to support and develop talent through workshops, appraisals, training, mentoring and coaching. Achievements • Led the HR Regional Service team to deliver year-on-year KPI performance improvement over three years, achieving the Hilton National Award for 'HR Team of the Year' for three consecutive years.• Delivered a transformational programme of change and continuous improvements that resulted in a significantly improved retention rate of 90% and 75% promotion rate over four years.• Managed the outsourcing process for the housekeeping department across five hotels involving over 300 employees, including stakeholder and union negotiations, TUPE transition and relationships with the media.• Founder of a working partnership between Hilton and the Foxes Academy in 2015, engaged and built relationships with senior leaders from both businesses and led the implementation of a partnership programme which led to 8 placements across the UK (with seven permanent positions offered) within the first year
  • Hilton Hotels Corp
    Area Hr Manager
    Hilton Hotels Corp Jun 2006 - Nov 2008
    Uk
  • Hilton Hotels Corp
    Area Hr Manager
    Hilton Hotels Corp Jun 2000 - Jun 2006

Susan Hunter Education Details

  • Manchester Polytechnic
    Manchester Polytechnic
    Hnd Hotel, Catering And Institutional Management
  • Hull High School For Girls
    Hull High School For Girls
    "O" Levels / "A" Levels

Frequently Asked Questions about Susan Hunter

What company does Susan Hunter work for?

Susan Hunter works for Defence Equipment & Support (De&s)

What is Susan Hunter's role at the current company?

Susan Hunter's current role is Senior HR Business Partner at Defence Equipment & Support (DE&S) MCIPD.

What schools did Susan Hunter attend?

Susan Hunter attended Manchester Polytechnic, Hull High School For Girls.

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