Susan Hurley Email and Phone Number
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I am a Solutions Architect Leader with 15+ years of progressive experience analyzing data to optimize processes, architecting complex system, leading projects, and training teams. With a relentless commitment to staying at the forefront of emerging trends, I am dedicated to architecting solutions that empower businesses to thrive in the dynamic world of cloud computing. By fostering collaboration among cross-functional teams, I lead the creation of end-to-end solutions that harness the full potential of cloud platforms, enabling organizations to accelerate digital transformation, enhance customer experiences, and achieve strategic objectives. AREAS OF STRENGTH & EFFECTIVENESS (CAREER SNAPSHOT)➤ Superpower: Builds trust and guides clients (Enterprise, B2B, and B2C) through highly complex system implementations for 15+ years by breaking down phases and implementing in solvable pieces.➤ Character Traits: Problem-solver that is confident, competent, honest, kind, uses open communication, curious, innovative, and a relationship builder.➤ Client List: Cleveland Clinic, Ciena, InterSystems, Google, Philips, Bridgestone, Farmers Insurance, Hubspot, Levi's, Qualcomm➤ Known for: Being able to cut to the core issue to find solutions; team mentorship and leadership; client management; clear documentation; tracking and projecting revenue; and development leadership.➤ LMS & Systems Implementations: Implemented system solutions for the entire career; technical writer -> trainer -> project manager -> team manager and/or solution architect. Worked in a variety of companies, industries, and business implementing solutions.➤ Process Improvement: Always looks for ways to streamline systems and processes saving up to $500K annually.➤ Leadership Style: Uses combination of Servant and Coaching. Believes in empowering and mentoring people to do their best work; gives them the knowledge and tools and let them try new things.➤ Analyses: Performs client and system needs and analyses to build highly effective solutions and assesses after delivery.Proven Success➤ Implemented 200+ LMS and other software systems in career.➤ Successfully delivered $200M of client work on time and within budget annually for ~60 clients.➤ Largest client averages $1.2M.➤ Globally aligns roles and processes to implement systems efficiently worldwide.
Kineo
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Global Platform Delivery Leader, KineoKineo Jun 2021 - PresentBrighton, East Sussex, Gb● Overview: Steered efforts towards leading overall enterprise platform (Totara) delivery worldwide for enterprise clients to achieve desired goals.● Team Development Initiatives: Drove profitable success of platform delivery by consistently increasing the skillsets and efficiency of all teams.● Leadership: Accomplished business goals in system implementation by a geographically dispersed team of 22 members across the US, EMEA, and Australia.● Service Delivery Enhancement: Played role as key performance leader accountable for enterprise platform delivery.● Cross-Functional Liaison: Collaborated with appropriate functional area leads to facilitate strategic platform direction.● Client Examples: Cleveland Clinic, Ciena, InterSystems, Philips, Bridgestone, Farmers Insurance, Hubspot, Levi's, Qualcomm● Largest Results: o Solutions Delivery: Successfully delivered $200M of client work on time and within budget annually. o Process Improvement: Aligned significantly diverse processes and teams while overseeing employees throughout three continents. Saved 40 hours of effort for each of the 56 clients ($500K+ annually). o Service Pivot: Led the change from a fully custom offering to a SaaS offering. o Awards: Nominated for an Ampersand Award (2021 and 2023) for excellent teamwork.
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Senior Solutions Architect And Senior Technical Program ManagerKineo Jun 2015 - Jun 2021Brighton, East Sussex, Gb● Overview: Planned, created, and executed plans for new Kineo Edition LMS products to enhance business profitability. ● Effective Solution Delivery: Prepared client solutions to attain business needs within the parameters of project capital and platform capabilities.● Process Implementation: Supported several Totara LMS and e-commerce (Magento) deployments for national and international customers while serving as solution architect. ● Technical Methodologies: Documented solution and usage instructions for internal and external audiences while exhibiting both agile and waterfall development lifecycles.● Customer Needs Assessment: Identified customer needs and transformed into specific requirements by collaborating closely with client and sales teams. ● Team Development: Empowered the organization by directing and developing a team of 5 to acquire common goals through mutual knowledge and skill sharing.● Project Management: Spearheaded solution design by collaborating with Cleveland Clinic, InterSystems, and Ciena in the implementation of complex, multi-year, and multi-million dollar projects.● Industry Networking: Resolved issues and established schedules by partnering with development resources.● Largest Results: o Revenue and Client Satisfaction: While working with Cleveland Clinic as Solution Architect, sold an additional $400K in custom work; while doing the same with Farmers Insurance, sold an additional $250K. o Process Improvement: Created templates and processes for future Solution Architects to follow. o Leadership: Trained and mentored new employees in multiple roles.
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Solution Architect & Program ManagerKineo Jan 2012 - Jun 2015Brighton, East Sussex, Gb● Overview: Developed and utilized sound business practices and procedures for the project. ● Staff Coaching: Trained team members to develop leadership skills while providing optimum services while functioning as product and process experts.● Customer Service Excellence: Developed new processes to improve quality, simplify work procedures, and augment customer satisfaction.● Business Growth: Initiated client-facing and internal training and materials to increase business productivity.● Technical Leadership: Validated accurate and timely plan implementation while working closely with multiple business segments. Designed test plans, scenarios, scripts, and procedures.● Teams: Collaborated with manager to build the team, including interviewing; implemented standard new hire orientation and training; served as mentor and trainer for the team● Programs: Performed all implementation roles until the business grew large enough to increase staff; led planning and implementation of new role creation to support the growing business. ● Largest Results: o Process Improvement: Planned and implemented the system delivery process to enable growth of the Kineo business by creating processes, roles, and documentation. o Innovation: Created new approach to client implementation, leveraging the LMS to deliver asynchronous training with appropriate webinar support.
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Senior Saas Project Manager And Implementation ConsultantGeolearning Inc Jan 2008 - Jan 2012● Overview: Oversaw enterprise-level SaaS Learning Management System (LMS) implementations, specializing in large/complicated implementations in compliance with client needs.● Interactive Communication: Consulted with clients to identify key business drivers and develop strategies to address such drivers, while managing stakeholder feedback and expectations.● Training & Development: Coached new consultants, documented processes and best practices, and created a new hire training website.● Clients: Google, FEMA, State of Washington, NYU Langone Health, Edward Jones● Teams: Helped grow team of Implementation Consultants including hiring and training● Programs: Implemented new hire training; implemented 156 clients, including FEMA, State of Washington, NYU Langone, and Edward Jones. ● Largest Results: o Spearheaded efforts to grow the team, including hiring, processes, and training. o Documented processes and best practices and developed new hire training website.
Susan Hurley Skills
Susan Hurley Education Details
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Montana State University-BozemanMechanical Engineering
Frequently Asked Questions about Susan Hurley
What company does Susan Hurley work for?
Susan Hurley works for Kineo
What is Susan Hurley's role at the current company?
Susan Hurley's current role is Global Platform Delivery Leader at City & Guilds Kineo | Solution Architect | Program Management | Team Leadership & Training | Process Improvement Initiatives | Cross-functional Collaboration | Relationships Building.
What is Susan Hurley's email address?
Susan Hurley's email address is su****@****ail.com
What schools did Susan Hurley attend?
Susan Hurley attended Montana State University-Bozeman.
What skills is Susan Hurley known for?
Susan Hurley has skills like Leadership, Team Building, Consulting, Learning Management, Requirements Analysis, Needs Analysis, Personnel Management, Technical Training, Organizational Learning, Business Analysis, Vendor Management, Team Management.
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