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Susan Ippoliti Kavanagh Email & Phone Number

Sr. Director, Client Experience at KLDiscovery | President, TechRochester at KLDiscovery
Location: Rochester, New York, United States 18 work roles 1 school
1 work email found @kldiscovery.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Current company
Role
Sr. Director, Client Experience at KLDiscovery | President, TechRochester
Location
Rochester, New York, United States

Who is Susan Ippoliti Kavanagh? Overview

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Quick answer

Susan Ippoliti Kavanagh is listed as Sr. Director, Client Experience at KLDiscovery | President, TechRochester at KLDiscovery, based in Rochester, New York, United States. AeroLeads shows a work email signal at kldiscovery.com and a matched LinkedIn profile for Susan Ippoliti Kavanagh.

Susan Ippoliti Kavanagh previously worked as Senior Director, Client Experience at Kldiscovery and Senior Manager, Client Response at Kldiscovery. Susan Ippoliti Kavanagh holds Ba, Political Science from St. John Fisher University.

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Email format at KLDiscovery

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*@kldiscovery.com
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Profile bio

About Susan Ippoliti Kavanagh

I am an international eDiscovery subject matter expert and an evangelist for the advancement of technology in the legal profession. With over 20 years of experience in the legal services and the legal technology industry, I have overseen all aspects of litigation, providing legal technology services, and consulting with a variety of clients on best practices related to eDiscovery and data management. As an industry veteran, my experience and skills uniquely position me to provide insight into the challenges faced by the end-users of eDiscovery services and technology. I maintain extensive expertise in developing cross-organizational strategies for data collection, processing searching and culling information for litigation. My goal is to maintain client satisfaction in every aspect of our service model. I have managed the eDiscovery Lifecycle on the multi-national level, co-chaired the EDRM Code of Conduct working group and have been a national speaker on eDiscovery and other Continuing Legal Education topics, for many years. I am an author, educator, blogger, lecturer, advisor and expert in eDiscovery and have often been interviewed for my views on the eDiscovery industry.I am honored and humbled to be a 2018 Democrat and Chronicle “Woman to Watch” and have been a two-time (2017 & 2018) nominee for Digital Rochester’s Technology Woman of the Year. I am also honored to serve on the St. John Fisher College Alumni Board of Directors.Giving back to the community in which I was raised is of vital importance to me. I am currently the President of TechRochester. TechRochester is the trusted source for connecting the technology community and combining its resources into one ecosystem in the greater Rochester region.

Listed skills include Litigation Support, Document Review, Litigation, Legal Assistance, and 16 others.

Current workplace

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KLDiscovery
Kldiscovery
Sr. Director, Client Experience at KLDiscovery | President, TechRochester
AeroLeads page
18 roles · 19 years

Susan Ippoliti Kavanagh work experience

A career timeline built from the work history available for this profile.

Senior Director, Client Experience

Current

Eden Prairie, Minnesota, Us

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.As the Senior Director of Client Experience, I develop processes for each step of the client lifecycle. I manage the strategic design, implementation and optimization of client service models and goals to ensure a best-in-class customer experience for KLDiscovery.

Jul 2023 - Present

Senior Manager, Client Response

Eden Prairie, Minnesota, Us

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 43 locations across 19 countries, is a global leader in delivering best-in-class ediscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients. Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management. KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler was recognized as a 2014 Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers. For more information, please email info@krolldiscovery.com or visit www.kldiscovery.com.

Oct 2017 - Jul 2023

Senior Advisor

Icontrol Esi

The Science of eDiscoveryA systematic, disciplined, and analytical enterprise that can be rationally explained and reliably applied to build and organize knowledge in the form of testable explanations and predictions about your data universes.The Art of Client ServiceAn imaginative or technical quality, production, expression, or realm, stemming from human agency and creation, of an approach to client satisfaction that is beautiful, appealing, and of more than ordinary significance.

Oct 2016 - Oct 2017

Director Of Client & Member Services

St Paul, Minnesota, Us

The mission of ACEDS is to help professionals in various disciplines improve and certify their e-discovery knowledge and skill, advance their careers, increase their contacts, and increase overall competence in e-discovery and related fields.

Jul 2014 - Sep 2016

National Account Director

Wayzata, Minnesota, Us

BIA is a leader in the legal information management industry, with over a decade of experience helping companies and their law firms successfully manage data for lawsuits, regulatory matters and internal investigations in a cost-effective and defensible way. In 2011 BIA introduced TotalDiscovery, the only on-demand, cloud-based integrated legal data preservation system including legal hold management and the defensible gathering and analysis of critical data. With no software to install or hardware to provision, TotalDiscovery can be utilized immediately, with no extensive training or configuration required. TotalDiscovery was designed for legal situations of all types, from a small internal matter to a large complex lawsuit. With its powerful enterprise-class features and expert workflow, along with its unique, flexible and predictable licensing model, no up-front costs and instant availability, it is the future of eDiscovery and legal data compliance. Find out more at www.totaldiscovery.com. Specialtiesinformation managment, digital evidence, electronic discovery, document review, data collection, data analysis, consulting, regulatory, compliance, esi management, software, services, information technology, Solis, TotalDiscovery, DiscoveryBOT

Jul 2011 - Jun 2014

Adjunct Instructor Of Paralegal Studies

Finger Lakes Community College
Jan 2009 - Dec 2013

President-Elect

Rochester, New York, Us

As President-Elect of Digital Rochester, I provided leadership, mentoring, and monitoring for accountability to ensure smooth execution of the overall administration of Digital Rochester and each special interest group (SIG) events and plans. I provided operational direction and support to SIG leaders as required for execution of plans. I proactively identified and implemented activities to increase revenue and community awareness of the organization. I improved and evolved operational and organizational practices enabling DR to execute its vision, mission and values. Along with the President, I reviewed and recommended training and support required for board and committee members to be successful, enable effective recruitment of volunteers and succession planning.

Jun 2010 - Apr 2013

Director Of Corporate Member Relations

Rochester, New York, Us

Susan has 15 years of experience in the legal services industry and is a subject matter expert in electronic discovery, information management, litigation support and litigation readiness. She is also a national speaker on E-Discovery and Continuing Legal Education.As Director of Corporate Member Relations for Digital Rochester, Susan was responsible for maintaining an open line of communication between Corporate Members and the DR Board. In addition, she ensured that DR’s Corporate Members were not only taking advantage of, but were completely satisfied with their benefits of Membership.

Jul 2009 - Jun 2010

Vp Of Litigation Support & Manager Of E-Discovery Services

Rochester, Ny, Us

Computer forensics is the science of investigating where, when, how and by whom a breach was perpetrated—and of restoring lost data whenever possible. Function5 provides comprehensive digital forensic services including: identification, preservation, collection and analysis of electronically stored information (ESI) recovery of deleted files and file fragments from virtually any operating system or storage device detection of evidence of unauthorized use or transfer of intellectual property, investigation of internal employee matters relating to malfeasance, theft or harassment, and in-court testimony by certified analysts.E-discovery refers to discovery in civil litigation dealing with information in electronic form. Electronic form is the representation of information as binary numbers. This is different from paper information because of its intangible form, volume, transience, and persistence. ESI can be stored in every type of electronic media including hard drives, thumb drives, computers, handheld devices, backup tapes, and optical disks and includes e-mails, voice-mails, instant messages, text messages, documents, spreadsheets, databases, file fragments, metadata, digital images, and digital diagrams. Evidence of destruction failure to produce ESI during E-Discovery can lead to costly penalties, sanctions, and potential loss of the lawsuit through declaratory judgment. Litigation support is any professional assistance non-lawyers provide to lawyers in the litigation process. Whether it is assistance with case management, discovery projects, electronic document reviews, trial preparation or any other litigation support, Function5 will be there to meet all of your needs. We are a complete litigation support company with years of experience in the legal industry. With Function5, you can trust that your project will be managed by experienced individuals at every level of the process.

Mar 2008 - Jul 2011

Vice President & Director Of Profession Development

Minneapolis, Minnesota, Us

The National Federation of Paralegal Associations, Inc., promotes a global presence for the paralegal profession and leadership in the legal community.The Vice President and Director of Profession Development assists the President in addressing the future growth and expansion of the profession and the development of NFPA to support these changes. If the President is incapable of functioning, the Vice President and Director of Profession Development assumes the duties of the President.

2008 - 2009 ~1 yr

Marketing Committee Member

Minneapolis, Minnesota, Us

The National Federation of Paralegal Associations, Inc., promotes a global presence for the paralegal profession and leadership in the legal community.

Jul 2004 - May 2006

Vice President & Director Of Membership

Minneapolis, Minnesota, Us

The National Federation of Paralegal Associations, Inc., promotes a global presence for the paralegal profession and leadership in the legal community.The Vice President and Director of Membership is responsible for guiding NFPA in attracting and retaining members.

Apr 2004 - May 2006

Regulation Review Coordinator

Minneapolis, Minnesota, Us

The National Federation of Paralegal Associations, Inc., promotes a global presence for the paralegal profession and leadership in the legal community.

May 2003 - May 2004

Ceo & E-Discovery & Litigation Support Consultant

Solutions In Litigation, Llc

Solutions In Litigation, LLC is a litigation support service that offers a solution to all of your needs, traveling any distance at any time to meet all of your case management requirements.We offer paralegal services to supplement the work that you do, case management consultation services to assist during large, complex litigation, e-discovery solutions and practice management services to help make your legal practice more efficient. Consolidated Office Management Systems is a file management consultation service that assists with implementing new methods of practice management, file keeping, record maintenance, staff training and disaster recovery. The average person spends 150 hours per year looking for lost information or things. With our talented staff, innovative methods and file organization skills, you will never waste another minute looking for lost information in your office again.

Sep 2006 - Feb 2008

Litigation Paralegal

Rochester, New York, Us

Handled IP Litigation, Labor & Employment Law, Product Liability, Asbestos Litigation

Jan 2000 - Jul 2006
1 education record

Susan Ippoliti Kavanagh education

  • St. John Fisher University
    St. John Fisher University
    Political Science
FAQ

Frequently asked questions about Susan Ippoliti Kavanagh

Quick answers generated from the profile data available on this page.

What company does Susan Ippoliti Kavanagh work for?

Susan Ippoliti Kavanagh works for KLDiscovery.

What is Susan Ippoliti Kavanagh's role at KLDiscovery?

Susan Ippoliti Kavanagh is listed as Sr. Director, Client Experience at KLDiscovery | President, TechRochester at KLDiscovery.

What is Susan Ippoliti Kavanagh's email address?

AeroLeads has found 1 work email signal at @kldiscovery.com for Susan Ippoliti Kavanagh at KLDiscovery.

Where is Susan Ippoliti Kavanagh based?

Susan Ippoliti Kavanagh is based in Rochester, New York, United States while working with KLDiscovery.

What companies has Susan Ippoliti Kavanagh worked for?

Susan Ippoliti Kavanagh has worked for Kldiscovery, Icontrol Esi, Association Of Certified E-Discovery Specialists (Aceds), Business Intelligence Associates, Inc. (Bia) & Totaldiscovery, and Finger Lakes Community College.

How can I contact Susan Ippoliti Kavanagh?

You can use AeroLeads to view verified contact signals for Susan Ippoliti Kavanagh at KLDiscovery, including work email, phone, and LinkedIn data when available.

What schools did Susan Ippoliti Kavanagh attend?

Susan Ippoliti Kavanagh holds Ba, Political Science from St. John Fisher University.

What skills is Susan Ippoliti Kavanagh known for?

Susan Ippoliti Kavanagh is listed with skills including Litigation Support, Document Review, Litigation, Legal Assistance, Trials, Civil Litigation, Leadership, and Computer Forensics.

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