Susan Jackson Email & Phone Number

Wilmington, Nc, Us

Leads Well Care's efforts in talent acquisition, culture and retention, talent training and development, employee leadership development, and compensation/benefit design. Crystalizes and drives Well Care's culture across the organization with a focus on supporting professionals and providing an environment where they can thrive. Develops organizational design to maximize organizational performance, scalability, and sustainable growth opportunities. Connects Well Care's human capital strategy with the organization's growth strategy and operational/workforce needs.

Wilmington, Nc, Us

Lead development of people, structure and processes for operational success. Provide executive leadership for operational divisions of home health, home care and hospice, sales and marketing, human resources, marketing and communications and population health.

Wilmington, Nc, Us

Leads Well Care's efforts in talent acquisition, culture and retention, talent training and development, employee leadership development, and compensation/benefit design. Crystalizes and drives Well Care's culture across the organization with a focus on supporting professionals and providing an environment where they can thrive. Develops organizational design to maximize organizational performance, scalability, and sustainable growth opportunities. Connects Well Care's human capital strategy with the organization's growth strategy and operational/workforce needs.

Raleigh, Nc, Us

Provide senior operational leadership for clinical field teams, pharmacy operations, human resources, and customer care teams. Lead client implementations and ongoing relationship management. • Responsible for multi-site, multi-state clinical field team operations for health system, payor, and direct clients receiving medication management services• Provide oversight of multi-site pharmacy operations teams providing mail order prescription drug services to patients in more than a dozen states across the US• Provide senior leadership for talent acquisition, employee relations, benefits administration, and training and development programs. Developed compliance program from inception to include human resource policies, employee onboarding/annual training, and guidelines for clinical documentation• Developed new Customer Care Team function for ongoing pharmacy patient customer support focused on drug adherence, drug discrepancy management and ongoing patient experience• Report directly to CEO and serve on senior management team responsible for development of strategic and operation plans to include routine reporting/interaction with the Board of Directors

Durham, Nc, Us

Directed the development of new provider partnership, delivery redesign, and provider performance programs. Led collaborative efforts with targeted provider groups to develop solutions that lowered costs, improved quality, and strengthened the BCBSNC relationship. Managed the formation of new organizational framework for communicating and collaborating with provider network to support healthcare delivery transformation.

Durham, Nc, Us

Recruited to build new Health Delivery Redesign team and framework for operations through innovative approaches and restructure relationship paradigms. Provided thought leadership and promoted enterprise understanding of key areas in which BCBSNC could more effectively partner with providers around quality, efficiency and member experience.

Raleigh, Nc, Us

Provided operational leadership for the WakeMed Physician Practices. The network consisted of 56 practice locations with more than 300 providers and $280 M in gross revenue annually. Managed $150 MM operating budget and over 550 employees. Provided senior leadership for talent acquisition, employee relations, compliance programming, and practice specific training and development programs for the physician network division. Led practice growth of more than 23 multi specialty practice locations in 38 months. Managed new site construction and start up operations for 7 primary care practices in 12 months within timeline and budget.

Raleigh, Nc, Us

Provided operational leadership for systemwide programs including organizational development, staff, leadership, and nursing education training, workforce development programming, and the medical simulation center. Managed strategic partnerships with more than forty five colleges and universities for clinical rotation programming for students.• Developed hospital systems first ever departments of medical simulation, workforce development and designed and launch the five tiered WakeMed Leadership Academy• Hospital honored with the American Society of Training and Development’s BEST Awards for all three years served as Vice President (top corporate training programs internationally)• Represented hospital in county wide partnership with Wake County Schools and Wake Technical Community College to open first ever Early College of Health and Science

Raleigh, Nc, Us

Recruited from within system to transform learning and development division. Led the design, coordination, delivery and evaluations of educational programs aligned with system strategic priorities. • Led the redesign of roles, responsibilities and needs assessment process for training and development department• Launched first ever Workforce Development department designed to facilitate succession planning and incumbent worker programs to build pipeline for hard to fill positions and coordinate college and university contracts.• Led selection and implementation of system’s first electronic learning management system. Transformed compliance and licensure record keeping system for all system clinical roles from paper to electronic documentation• Selected as Circle of Quality Award recipient (Top 1% of employees)