Susan Bartlett Email & Phone Number

Puyallup, Wa, Us

Arlington, Va, Us

Develops and maintains active partnerships with stakeholders and peersExercises critical thinking and innovative problem solvingProactively engages ITDA Business Transformation Program office in surfacing program risks, issues and opportunitiesPartner with the ITDA Business Transformation Program Office in defining an approach to integrate a skills management strategy across ITDA Business Transformation workstreamsPartners with the ITDA Business Transformation Organizational Change Management (OCM) Lead in defining a communication/engagement plan to operationalize the talent and skills management cross-cutting strategy and achieve program commitments

Arlington, Va, Us

ProfilePMP CertificationSpeaker at Women in Aviation 2020 and 2021: Developing True GritBusiness Information & Analytics. Executive presentation development.Business Case Analysis. Workshop facilitation. Training. Public Speaking. ExperienceQuality system specialist, Boeing — 2011 - presentChief of Staff for the director of Fabrication Quality. Analyzed data and created presentations. Tested metrics application, and documented change requests. Created agendas and presentation templates for specific content.Analyzed change requests to ensure desired software functionality supported the business requirements defined in command media; prioritized change requests and defined how to implement changes.Conducted business case analysis to define and prioritize product features for the Supplier Quality Information System. Calculated business values for proposed software application changes, and identified impacts to project costs, schedules, and breadth of change.Developed job-role specific training materials for software users. Conducted training in large group settings and over the internet. Wrote detailed clarification documents defining application changes for programmers, developed business case analysis, and implemented changes that would both meet the business requirements and benefit the end users.New Employee Orientation Facilitator, Puget Sound Regional Focal Facilitated New Employee Orientation to groups of new Boeing hires for the Puget Sound Region.Presented orientation to new hires in groups of 100- 200.Trained and mentored new facilitators.EducationProject Management Graduate Certificate through City University of SeattlePacific Lutheran University, Tacoma , WA— Masters of Business Administration Chapman University, Orange, CA - Teaching Credential Cal-State, Long Beach - Bachelor of Arts

Arlington, Va, Us

As the User Experience and Training Focal for the Supplier Quality proprietary software applicationlead a cross-functional user board to determine the tangible and intangible business values for software enhancements; prioritize change requests and define how the changes will be implemented.Create and deliver ISIS Application Training to Supplier Quality Representatives, Procurement Agents, and suppliers.Develop and manage information technology (IT) project deliverables: analyze change requests, calculated business values and rough order of magnitude (ROM) to understand the impact to the project in terms of cost, schedule, quality and risk of further software defects.Write clarification documents to define software changes so programmers can develop rough order of magnitude and implement a change that will best suit the end user.Prepare summary level reports to provide data visibility to Program Leaders.Write test scripts for changes made to the Integrated Supplier Information System. Perform regression testing during user acceptance testing and track the findings.Create and deliver presentations to executive leadership.Develop and deliver role-based training for ISIS software end users.Routinely offer assistance to leadership on other teams and work with outside suppliers to resolve problems. Researched data quality problems; analyze complex sets of raw data for validity and quality prior to developing metrics and reports. Responsible for the functional validation of automated charts and reports: tested for valid data and usability of the finished product.Provided knowledge and guidance of business process and requirements to programmers in the development of automated charts and metrics for Supplier Management and Change Management Leadership. Managed the administration, execution, documentation, maintenance and tracking of Program Planning & Control data to support program requirements and the efficient operation of this organization.

Speaker at the Women in Aviation International Conference in 2020 and 2021 on the topic of Developing True Grit.Invited to the 2022 WAI Conference to speak on Job Crafting.

Issaquah, Washington, Us

Data Processor for the Aviation IT Repository on MyBoeingFleet for the 787 Ground Systems & Maintenance Uploaded Word documents into Aviation IT Repository for Boeing employees to learn about and share aviation IT information; update AITR Dashboard and Library for individual airlines.Analyzed customer specific IT Assessments and chart airline IT capabilities and progress. Created reports and present data in a well organized manor for project management and team members.Assisted in data entry and grooming data in the Aviation IT Repository to ensure accuracy. Made recommendations regarding the user interface and ease of use for the customer.Tested the Aviation IT Repository for bugs, document the problems and work with the Functional Analyst and Programmer to resolve the bugs; provide gap analysis between the available documentation and the database.Edited the 40 page IT Questionnaire for spelling, usage, uniformity, numbering; reconcile the questions with their corresponding requirements.

Falls Church, Va, Us

Spent 4 months in Japan on a high-profile project for the US Navy acting as a liaison between customers, computer support and management teams: Tracked technical problems experienced by on-site users by running queries to see what types of tickets were being created, who was working on the tickets and how long resolutions were taking. Used the data from the queries to create pivot tables and charts so managers in the States could easily view the metrics and data and prioritize the work for their groups. Communicated technical problems to the contractor that owned the email system and worked with them to troubleshoot the problems that users had accessing their system. Performed technical troubleshooting on hardware problems experienced by users, identified software problems that were particular to users in Japan. Developed and sustained positive customer relationships with the users and was involved in sharing information with the customers to build their understanding of issues and capabilities regarding the computer systems used in Japan as opposed to the systems they were accustomed to using in the States. Was critical to the success of a 6000 computer workstation rollout at Puget Sound Naval Shipyard in 2009. Each day 40 workstations were replaced resulting in users losing software and hardware that they needed to do their jobs. Responsibilities included: evaluating customer business needs by asking them about their job functions, how often they used a particular software application or piece of hardware, whether they could use a different workstation that was equipped with the application or peripheral instead of having it on the workstation at their desk; identifying problems with procurement, compatibility or availability of requested software or hardware; proposing alternative solutions if the request could not be fulfilled; managing work-in-progress and field data of outstanding problems and requests; and expediting technical and software issues.

Developed and maintained testing schedules using MS Project; consulted with project team to generate progress reports, assign resources, and develop workflows charts. Determined project and assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed. Developed, implemented and maintained various test plans.Provided primary customer and application support to team members. Prepared financial reports for management review and handled sensitive HR information for the project team; created reports and queries. Responded quickly to meet customer needs and resolve problems. Coordinated with internal and external partners; collaborated with Work Control, Test Records and Planning to control work packages between Planning, Test and Trades.

Taught Medical Terminology, Computer Applications, Math and Study Skills. Established good interpersonal relationships with students, fellow instructors and administrators. Evaluated curriculum to ensure it met the needs of students, made changes as necessary and developed materials to foster additional learning. Clarified the purpose and importance of course material; stressed major points and followed a logical sequence. Kept students engaged through the use of analogies, illustrations, humor, an appealing style, body language, and voice inflection. Sought input from students; checked for their understanding; and presented course material in different ways to enhance their understanding. Maintained computer lab equipment. Troubleshot workstation problems and worked with technicians to resolve hardware and software issues.

Seattle, Wa, Us

Experience participating in all stages of the software development life cycle. Documented business requirements; provided technical analysis to resolve issues relating to software releases; researched and wrote concise technical specifications. Translated business requirements into written functional specifications. Collected, organized, and analyzed data; summarized findings; developed conclusions and recommendations from appropriate data sources at the department level. Maintained the department's project schedule and coordinated resources for multiple projects. Facilitated document reviews and participated in software quality assurance. Created test plans and test scripts; performed regression and load testing; worked in a team environment to troubleshoot bugs and ensure that software meets specifications. Developed and executed tests to validate system functionality against specifications. Documented and analyzed test results to determine whether additional system modifications are required. With limited supervision, gathered customer requirements such as major tasks, deliverables, and feasibility for projects.Wrote communication and training materials to augment relevant system activities. Consulted with customers to clarify and refine requirements. Worked with team members in clarifying requirements by reviewing business process needs. Interpreted and translated requirements into functional specifications. Converted business requirements into written functional specifications ensuring compliance with current documentation standards and version controls.

Succeeded in reducing Boeing's debt to its suppliers by $5 million by resolving complex billing problems: settled dozens of accounts, and determined responsibility for payments. Managed multiple telecommunications projects: ensured that circuits were properly accounted for and analyzed invoices to determine Boeings responsibility. Produced and maintained project plans for 4 projects: created schedules; worked with network designers and managers to ensure project milestones were accurate; trained others to use project tools. Worked effectively and cooperatively with fellow employees, peers, other work groups, and external customers.

Graduate Certificate In Project Management, Project Management

Master'S, Business Administration And Technology

Education

Bachelor Of Arts, Liberal Arts: English, History, Music

Hs Diploma, General Studies