Susan J. Hebert, Fache, Msw, M.T.S, M.Phil Email & Phone Number

Denver, Colorado

Broomfield (Denver), Colorado

SCL Health System is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities served. Founded by the Sisters of Charity of Leavenworth in 1864, the $2.6 billion health network provides comprehensive, coordinated care through 10 hospitals, more than 100 physician clinics, home health, hospice, mental health and safety-net services in Colorado, Montana and Kansas.

15001 E. Oxford Ave., Aurora, Co (Metro Denver)

Excelsior Youth Centers, Inc., a non-profit corporation licensed as a 185-bed behavioral health residential treatment facility, Special Ed middle school & high school on a 33-acre campus for high-risk youth was in need of a CEO to transform the business model & culture to a fully community-based integrated system of care. A new business model was developed and implemented to deliver "right fit" solutions for at-risk youth to improve their health outcomes and family permanency.… Show more Excelsior Youth Centers, Inc., a non-profit corporation licensed as a 185-bed behavioral health residential treatment facility, Special Ed middle school & high school on a 33-acre campus for high-risk youth was in need of a CEO to transform the business model & culture to a fully community-based integrated system of care. A new business model was developed and implemented to deliver "right fit" solutions for at-risk youth to improve their health outcomes and family permanency. ______________________________________________________________________• Full P&L responsibility for the corporation• Develop and execute corporate strategy to accomplish short and long-term goals and profitability • Identify new, profitable lines of business for EYC, in alignment with Business Plan• Provide executive oversight to all aspects of operations, finance, business development, clinical & educational services and fundraising efforts • Articulate the vision, lead strategic direction, daily operations and ensure exceptional programs and services • Build and lead a clear Business Plan to ensure the continued strength of the organization’s mission and future vitality • Lead the expansion of programs and services to meet the changing needs of the mental & behavioral health community and at-risk youth• Create a culture of collaboration, excellence and continually increasing value to clients and key stakeholders in alignment with strategic goals• Cultivate new funding sources and community partnerships that advance business development and mission success• Create and strengthen strategic partnerships with agencies, school districts, corporations and foundations on a local, state and national basis to stimulate new business and financial support • Elevate the profile of EYC; manage the 'right-sizing" of the residential treatment transition and position EYC as an industry thought leader locally and nationally Show less

Englewood, Co

Centura Health, a $2.6 billion corporation with 15 hospitals, 17,000 associates, 6 senior living communities and long-term care services, Flight for Life, ambulatory surgery centers ,digital imaging centers, multi-specialty and primary care physician practices, partner hospitals and health neighborhoods across Colorado and western Kansas. _____________________________________________________________________Member of senior management, reported to system CEO and responsible for Community… Show more Centura Health, a $2.6 billion corporation with 15 hospitals, 17,000 associates, 6 senior living communities and long-term care services, Flight for Life, ambulatory surgery centers ,digital imaging centers, multi-specialty and primary care physician practices, partner hospitals and health neighborhoods across Colorado and western Kansas. _____________________________________________________________________Member of senior management, reported to system CEO and responsible for Community Health Improvement, Ethics, Values Integration, Mission, Culture Development, People Engagement and Global Health Initiatives for entire system.• Led a systematic approach to culture engineering resulting in a steady increase in internal promotions vs. external hires and a significant decrease in turnover rates, ranking system well above the median for hospitals nationally.• Leveraged senior management collaboration to improve patient satisfaction metrics across the system resulting in a dramatic increase in national percentile ranking from 49% to 88% over two years. • Designed and led a Community Health Needs Assessment process in 15 service markets in advance of timeline winning 100% senior team and board approval in each organization. • Spearheaded multi-year Community Health Implementation Plans in all markets positioning the system to measurably improve community health and transform business model to focus on integrated health delivery.• Led a systematic approach to employee health improvement (17,000 employees), enlisting senior management support to create new wellness incentive program resulting in 55% employee participation in the first year launch. • Created and led a system-wide approach to integrate the vision and values of the organization into leadership decision making and core business practices resulting in significant improvements in overall patient satisfaction. Show less

Pendleton, Or

A growing legacy healthcare system that provides hospital, home health, hospice, multi-clinic services and community health outreach for the residents of Eastern Oregon. As a member of the senior management team I helped to facilitate the strategic and tactical execution of a $17 million hospital renovation project and expansion of services. _________________________________________________________________________• Designed and led a successful Healthy Communities Coalition and… Show more A growing legacy healthcare system that provides hospital, home health, hospice, multi-clinic services and community health outreach for the residents of Eastern Oregon. As a member of the senior management team I helped to facilitate the strategic and tactical execution of a $17 million hospital renovation project and expansion of services. _________________________________________________________________________• Designed and led a successful Healthy Communities Coalition and Three-Year Plan by expanding community partnerships and resources that exceeded all objectives and national benchmarks annually. • Created senior leadership development/mentoring program in collaboration with CEO to embed intentional cultural behaviors that drive business success resulting in a 72% participation rate and improved strategic results.• Built a solid ethics infrastructure for organization to include a Charter and Two-Year Plan, reorganization of Ethics Committee and senior team and board education that resulted in improved metrics for quality decision-making. • Organized and implemented a robust Corporate Compliance Program for hospital and developed process for Ethics at Work education for employees, physicians, volunteers, and Board that led to measurable year over year improvements. • Improved diversity of staff and services in my functional area by working with HR, local resources and creating a program for Diversity education resulting in increased patient satisfaction over two years.• Integrated cultural behavior measures into all job descriptions, performance appraisal tools and hospital strategic plan; redesigned orientation programs for new employees, physicians and board members to align with strategic vision. Show less

Mobile, Alabama Area

Integrated health delivery network with 12 facilities including a hospital, two Assisted Living sites, one Independent Living Community, Acute and Post-Acute Rehab, Hospice and Home Health Services in Mobile, Daphne and Spanish Fort, AL. ________________________________________________________________________Member of senior management team, reported directly to the President/CEO; responsible for operations of two Assisted Living Residences, one Independent Senior Living Community… Show more Integrated health delivery network with 12 facilities including a hospital, two Assisted Living sites, one Independent Living Community, Acute and Post-Acute Rehab, Hospice and Home Health Services in Mobile, Daphne and Spanish Fort, AL. ________________________________________________________________________Member of senior management team, reported directly to the President/CEO; responsible for operations of two Assisted Living Residences, one Independent Senior Living Community, Hospice, Home Health and four line departments.• Managed and grew the P/L of the Independent Senior Living Community by 3.1% and revenue by 6.2% in two years.• Restructured staff in four functional areas saving $325,000 in salaries while improving service delivery.• Achieved 28% growth in revenues for Hospice Program in two years. Show less

A.B.D. In Contemporary Systematic Theology, Theology/Theological Studies And Ethics

M.Phil, Philosophy, Theology And Ethics

M.T.S., Theology/Theological Studies

M.S.W., Social Work

Administration, Clinical and Community Building

B.S.S.W. (Social Work), Clinical/Medical And Community Concentration