Susan Pibal Email & Phone Number

Sacramento, Ca, Us

Rocklin, California, United States

Rocklin, California, United States

Rancho Cordova, Ca

Recognized for FY19 179% attainment; FY20 204%.Lead CLI Phase 1 pilot to drive adoption of the Customer Lifecycle Initiative and execute on Cisco’s vision to transform over to recurring revenue consumption model (i.e. SaaS, Security, DNAC, API, etc).Work with Customer Success Executives, Service Delivery team, Account teams, IBA, IBC, and Tier 1/2 partners throughout the globe to renew on time without attrition and upsell to Premium and Services Full Coverage.Manage internal/external cross-functional contacts including Sales, CX, Engineering,Delivery, Renewals, IT, Legal, Procurement, BCS, HTEC, Global Tax, BIE, Customer Service, Compliance, WPA Software, Commercial Finance, Business Development, Service Provider, Product Marketing, DevNet, Partner, etc.Cultivate key Global Partner contacts at WWT, Orange, CDW, CDW Ltd, ePlus, WEI, Insight, Ingram Micro, Softchoice, Centurylink and AT&T.Systems Proficiency: Cisco Ready, CCW-R, MDM, SFDC, MBR, ConnectDots, AS Estimator, SNTC, MCE, and Visibility

Sacramento, California Area

Responsible for $600M WW Collaboration Software and Cisco One Annuity businesses.Manager of field and inside sales professionals split through 3 regions (Americas, Canada and LATAM) driving direct and indirect sales.

Virtual

Drive the software annuities sales including subscription and license renewal, up sell, cross sell and expansion focused on Enterprise customers and partners for the America's. Partner with Cisco Services, Product sales, Channel Partners, and Cisco Capital counterparts. Lead a virtual team of third party vendor sales resources to optimize results. Meet and exceed bookings targets on a weekly, monthly, quarterly and annual basis.Worked closely with Enterprise segment customers, partners and stakeholders. My goal to protect the customers entitlement while, in tandem, drive Collaboration ELAs and lock out the competition. Strategy and approach resulted in the Enterprise Software Annuities Team renewals to finish at 217% of goal with 269% expand/upsell in FY16. Used innovation rethinking how the Enterprise Software Annuities team aligned with stakeholders in FY16. This created and implemented a plan, a new strategy, which ensured all Software sellers were aligned to specific AMs/CSM, rather than aligned to only accounts. The result was acceleration in team building, development of account strategy, and execution: Enterprise Software renewed 99.8% of all accounts in FY16 and was a breakthrough record. $273,913,280 Collaboration Software Annuities92% Y/Y growth99.8% renewal rateFY16 217% - Chairman's ClubFY15 109% - Sales AchieverFY14 124% - Sales Achiever

Virtual

Successfully built and launched a new white labeled OEM, cloud based SaaS global solution to support mobile device management with a low total cost of ownership. Led Enterprise customer facing activities to drive solution sale. Work collaboratively with sales account teams, and partner account teams to provide strategic mobile solutions. Created Channel Partner selling solution. Responsible for customer and partner pipeline activities. Provide service offering demonstrations and manage customer requests for proof of concept engagements. Generated new Smart Ops solution management supporting usage for monthly reoccurring billing. Responsible for managing vendor partner relations that encompass financial business acumen, strong follow-through skills and structure for change management. •Successfully managed 17 pilot customer and partner engagements across all segments •Led direct sale effort for Mobile Device Management Solutions• Orchestrated channel solution and pricing strategy with collaboration partners • Liaison to Cisco’s Mobile Device Management Solution within partner community • Manage external Cisco Support Community• Created, developed, and executed, proof of concept program• Conducted demonstrations at Cisco Live and Enterprise Connect for senior leadership • Leveraged marketing solutions to drive results • Advanced Services I&D Ambassador

Result driven manager with strong technical, personable and organizational skills. A manager focused on achieving strategic growth and goals to capitalize on opportunities while reducing operational costs. I am proficient at managing diverse fast-paced virtual teams that provide high-quality deliverables. Recognized as an energetic, pro-active leader and strong communicator focused on client relationships, increased ROI and exceeding overall goals. Innovative thought leader requiring minimal supervisionProject Implementations:• Business Requirement and design integrating Collaborative Services in WebEx 11/Apollo• Significantly improved project quality, timeliness and overall client satisfaction by implementing best practices and process • Onboarding program created which expedite training by 50%• Strong partner relationship• Designed and implemented collaborative WIKI• Cross functional collaboration team supporting Alpha IWE • Upgraded partner services by adding higher skilled projects• Managed planning, production and execution on projects such as interactive presentations and event production• Managed project team members including creative, content, technical leads and external vendors• Created close working relationships with clients and account reps ensuring project consistency and goals.• Upgraded key service offeringsKey Accomplishments: • 100% satisfactory within manager section for Cisco 2010 Pulse Survey • 100% satisfactory relationship with manager and 89% overall for Cisco 2011 Pulse Survey• Responsible for supporting key business unit to an increase in annual revenue of over 1.5 million • Business growth of 20% year of year• Demonstrated capacity managing 25+ personnel ensuring high quality deliverables• Increased customer survey results by 20%

Support end-to-end workflow management of simultaneous high-level interactive webinars, and multimedia conferences. Primary client contact demonstrating initiative, creativity and flexibility at all stages of project life cycle. Proactively managing fast paced customer-facing environment with strong ability to execute on project deliverables. Project Implementations:• Documented all process and procedures into working standards providing training material to onboard the increasing department growth • Dedicated manager for high level customer relationship

8 years experience as an Information Technology professional with 6 years experience managing a highly efficient helpdesk and desktop support team. Project Implementations:• Planned and executed year-long strategy for headquarter move from one county to another • Managed the relationship with all IT vendors • Led the IT organization in the implementation of remote VPN • Established standards for workstation configuration, network connectivity for helpdesk use and hardware support staff to use for installation and repair • Participated as an IT lead for the disaster recovery program• Managed design, development and implementation of the transformation of the Helpdesk into an (Emergency Response Team) Key Accomplishments:• Successfully led IT in preparation of Y2K testing and interoperability • Led the disaster recovery plan for the desktop IT organization • Significantly improved overall client satisfaction by implementing best practices and process efficiencies• Seamlessly moved over 700 employees• Transformed business strategy increasing customer satisfaction and metrics

Oakland, Ca

• Promoted sales and secured orders from existing and prospective customers through a relationship-based approach• Demonstrated promotional offerings to existing and potential customers and assists them in selecting those best suited to their needs• Established, developed and maintained business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business• Coordinated sales effort with marketing, and sales management• Analyzed the territory and market potential and determines the value of existing and prospective customer’s value • Created and managed customer's value plan for existing customers highlighting value opportunities•Exceeded quota quarter over quarter

Computer Office Systems Management And Network Administration And Management

Studied - Bachelor Of Science, Business Administration And Management, A