Susan Nolan Email & Phone Number

Conroe, Texas

Managed software implementation projects for customers who purchased Prophet 21, Activant’s premier distribution software solution.• Streamlined processes and improved productivity with the new software solution by evaluating each customer's business processes and consulting with them on improvement alternatives.• Ensured successful software implementation by preparing and submitting project plans for the implementation that included addressing needs for training, hardware procurement and installation, software installation, any peripheral hardware or software purchased, and data conversion and verification.• Identified issues and found ways to mitigate risks.• Provided best in class customer support by acting as the customer's liaison with Activant for all aspects of the implementation.• Recommended and scheduled technical and application consulting experts and communicated the customer's needs to them before and during their assignments.• Facilitated effective team communication by conducting weekly status calls with each customer's project team and published status reports.

Provided project management leadership and training for a number of pilot conversion projects.• Participated as trainer and project lead in the pilot conversion project to convert the first 3 branches to the Oracle solution. • From October 2000 to May 2005, participated in 10 conversion projects to convert 33 branches from one of five different computer systems (NxTrend, Emis, Array, Syntax, and Shims) to Tolas.• Project lead for nine of those projects, successfully installing the new solution on time and within budget.• Trained new trainers to present a new Oracle-based computer system for rollout to all branches in the USA.• Planned, executed, and controlled projects; performed functional analyses; coordinated data extraction; managed conversion activities; facilitated meetings and conference calls; reported status; served as liaison among teams; identified issues and mitigated risks; coordinated training resources, scheduling, and activities.• Trainer for two additional conversion projects led by coworkers. For one of these conversions, also served as onsite conversion weekend leader for one of her 4 converting sites.• System administrator and database administrator for Magic Total Service Desk software used by the Rexel Help Desk. Customized software and designed Crystal reports.

Provided training and documentation for a new software being developed.• Designed and developed curriculum and training materials for GlobalAdvantage, the international expatriate administration software being designed and developed.• Delivered both internal training and training to external clients.

Designed and delivered human resources training.• Designed, developed, and taught supervisory and technical training.• Developed curriculum and coordinated all curriculum development.• Coordinated and scheduled supervisory and management training programs.• Researched and wrote several technical manuals for Human Resources.

Supervised staff of approximately 40 instructors and 500 students.• Interviewed, selected, and counseled instructional staff; counseled students.• Taught English grammar, word processing, and keyboarding; substitute taught classes as needed.

Designed and delivered training programs.• Conducted supervisory skills training and orientation training for new employees.• Designed curriculum, text materials, and course outlines for management topics.