Susan Kennedy, Sphr, Shrm-Scp Email & Phone Number

Houston, Texas, United States

Redesigned the recruiting, onboarding, and staff training processes, and established Covid-19 safety protocols during the pandemic, as well as the transition to remote and hybrid work. Results included a banner year for hires, new virtual and in-person connection options, no recorded OSHA Covid-19 related incidences, and greater workplace flexibility for staff.Created and facilitated a management/leadership training program inclusive of key operational, legal, governance and standard operating procedure components resulting in post assessment participant scores of 90+% mastery of subject matter.Designed an internal digital HRM architecture resulting in a system that is 100% paperless, easily archived, stored, and retrievable in TEAMS.Managed a comprehensive offboarding process of 70+ staff, including WARN compliance, creating and facilitating a four-module job search training series, and facilitating post-employment benefits related training, resulting in departing staff being more effectively informed and prepared for their next career opportunity.

Houston, Texas

I have an amazing opportunity to work with dedicated staff who are positively changing the trajectory of young children’s learning. This HR senior leadership opportunity encompasses tactical to strategic scope and I am a member of the senior leadership team reporting to the President/CEO. Direct supervision of a senior HRBP. I manage full-cycle HR for the 100 staff agency. Accomplishments in first 15 months included: transition of 403b plan to new provider, transition of paper-based performance management process to an online process, installment of a service award program, reduction in turnover, redesign of Town Hall format, and redesign/implementation of refreshed recruiting protocols and position descriptions with core values/core competencies.Collaborative for Children offers programs that connect families to early learning opportunities, builds highly skilled early childhood educators to improve measurable outcomes for young children, and advocates for birth-to-five policies that close the achievement gap. Early learning is the key to long-term academic and life success.

Houston, Texas Area

While conducting an active job search, I performed consultative work.Select Accomplishments:• Established a management level Job Search Work Team (JSWT) to provide job seekers with transition support through coaching, networking, and collaborative information sharing. • For select clients, provided customized coaching and consultation related to resume creation and critique, motivation through transition, and interview preparation. • Engaged in HR-related upskilling and volunteer activities.

Usa Subsidiary Of China Based Global Industrial Valve Manufacturer

Unique opportunity to create and evolve a full-spectrum HR function from scratch. Provided HR services for 70+ employees in multiple states. Supervised 3 staff. Reported to President. A tremendous learning opportunity to collaborate on a global scale in a sales and distribution environment. Select Accomplishments:• Influenced executives to invest in digital transformation. Led comprehensive implementation project to break away from a PEO (Professional Employer Organization) to an ASO (Administrative Services Only) HRIS platform (ADP WorkForceNow). Vetted and transitioned to new service providers for Insurance Benefits, Payroll, Leaves Management, Worker’s Compensation and 401k, resulting in estimated $200,000 in premium savings, increased 401k enrollments from 60% to 86%, enhanced cost transparency, streamlined electronic workflow processes, and alternate digital channels for a mobile workforce. • Established a cross-functional Safety team to identify and execute audit strategies and enterprise training resulting in on-going employee safety education, 100% OSHA compliance, and a 90% safety climate employee survey rating.• Created two culture enhancement teams to plan and execute internal staff and external philanthropic events to foster an inclusive and fun culture that boosted teamwork, cross-functional collaboration and social responsibility, enhanced employer brand recognition and 100% talent retention for 26 months during an industry downturn.

Engineering Services And Technical Resource Staffing - Energy Sector - Houston

Managed HR services for 80+ multi-site employees. Opportunity to work with a 90% dispersed workforce in the petrochemical industry, a PEO and managing a Safety function. Regularly worked and interacted with DISA, Houston Area Safety Council (HASC), and safety reporting websites. Direct supervision of 3 staff. Reported to Owner/CEO. Select Accomplishments:• Led comprehensive benefits redesign to more effectively attract and retain talent resulting in less than 4% premium increase, an estimated $150,000 benefits savings, increased service levels, and higher levels of employee satisfaction with benefits offerings and costs.• Enhanced talent sourcing capability with implementation of an Applicant Tracking System (ATS), activated in less than 90 days with an accelerated data migration from multiple files to a single, easily managed database.

Youth Mentoring Non-Profit Organization

Directed and managed a comprehensive, full service HR function. Provided HR services and support for 230 employees at 22 field sites. Supervised 3 staff. Reported to CEO/Executive Director. Post-reduction in force, former VPHR enlisted my expertise to recruit for national office (BBBS America) relocation for 10 months (3/2013 - 1/2014).Select Accomplishments:• Increased employee retention from 38% to 79% over three years by re-engineering and deploying new talent acquisition model, management training, and creating an enhanced employee experience and engaging culture.• Retained 100% local talent for 12 months following the merger by creating and executing communications strategies to integrate organizational cultures and processes, resulting in increased employee performance and engagement, transparent to customers and without disruption to client service levels.

Privately Held Global Provider Of Business Aviation Solutions And Services

Significant career and leadership development opportunity to establish and evolve a dynamic HR function from scratch for a multi-state, 24/7/365 organization. Grew and developed HR team from two to 13 to support organic and acquisition growth from approximately 240 to 700+ employees. Direct supervision of 4 staff. Reported to CFO.Select Accomplishments --• Executed a scalable core competencies training program for new and tenured employees that achieved quicker indoctrination of new hires, fostered a client-focused learning environment and team-based culture, provided a managed succession plan and enhanced organizational knowledge for 100% of the workforce. • Spearheaded comprehensive global employee satisfaction and culture survey resulting in 95% participation. Analyzed survey diagnostics, created data benchmarks for process improvements, and facilitated leadership teams to implement enhanced global communications and business action plans.