Susan Kit Hansen Email & Phone Number

Hos Signaturgruppen hjælper vi private og offentlige organisationer med at udnytte potentialet i MitID-infrastrukturen.Står I med et særligt behov? Lad os give jer en hurtig og uforpligtende vurdering af løsningsmulighederne. Kontakt mig gerne på susan@signaturgruppen.dk eller tlf.: 30 69 55 08.Vi specialister i digital identitet og sikkerhed, og vi har erfaring med at implementere både vores egne løsninger og specialløsninger specificeret i samarbejde med kunderne. Vi har specialviden og implementeringserfaring inden for en række områder blandt andet MitID og NemLog-in.

Copenhagen Area, Denmark

NNIT offers a wide range of high-quality IT services and solutions to its customers within all categories: advisory services, business solutions, application outsourcing and infrastructure outsourcing and support.Primary objectives:• Over all driver for “Delivery Management” and Service Management” in bids for new customers and renegotiations of major existing contracts• Concentrate the team’s work around bid support for new customers• Ensure higher quality, higher win rates and better governance of bid activities• Communicate with customers/external partners with the aim of achieving consensus and solution acceptance• Driver for process supporting tools improvements• Liaise with Delivery Management and Service Delivering units across NNIT on process design and improvement• Plan and coordinate process and quality improvement activities across deliveries and organizationResults:• I have been a major part of making the New Business Support department a success supporting Client Management, Bid Management and Presales in bid writing• Establishing a Service Management/ Delivery Management best practice framework for working within these areas in relation to bid writing • Production of standardized bid material, i.e. for various use in relation to Presales/bid writing, Contract/MSA and Service Manual • Creation of process for how to involve line of business within the organization to ensure alignment on different levels in relation to working on bids• Development of Presales toolbox, resulting in production of repository for reuse of material • Development of ‘lessons learned’ after each bid framework, incl. loop back activities to Service owners and Process SMEs to facilitate optimization of Services and Processes based on customer expectations• Participated in +12 bids with a win rate of 50%

Ballerup

With its roots in the financial sector, working with financial companies in Scandinavia, the SDC Group supplies IT services to support Scandinavian clients' business development and increase their competitive edge with all-round solutions which create added value across national boundaries.Primary objectives:• Business Developer in relation to Digitalization, incl. digital signing solution ”Underskriftsrum”• Facilitate a close working relationship between the IT organization and the customer• Understand the market, customers and users • Identify new customer needs• Ensure good relationships with stakeholders• Maintain good collaboration with internal crossboader teams• Elaborate requirement specification and commercial documents for projects larger than 40 hours• Daily maintenance of Digitalization Service desk • Maintenance of roadmaps• Backlog product owner - responsible for optimizing the value of what the team is delivering, as well as prioritizing the backlog items Results:• Update on all NemID related materials within SDC user guides for their customers• Optimization of texts and flows in relation to our digital signing solution• Cleanup and minimization of Digitalization Service desk cases

Ballerup

Nets has a strong track record in delivering eSecurity solutions for both banks, private companies and the public sector. In eSecurity Services we are delivering and operating the Danish digital identity solution, NemID, and the Norwegian counterpart solution, BankID. These two solutions are significant drivers in the digitisation of the two countries. The systems support more than 7,7 million digital certificates, widely used by allmost all citizens on a daily basis. The number of electronic logins and signings using NemID or BankID has passed 1,2 billion per year, and is still growing fast. The system is a PKI-solution, supporting international standards. Primary objectives:• Sales responsible for all private NemID service providers• Maintain good relationships externally with customers• Attend customer and sales meetings as the product expert • Maintain close collaboration with sales, marketing, product management and other internal stakeholders• Support customer during service implementation• Contribute to product portfolio optimisation and innovation • Initiate customer engagements based on lead generation • Contribute to identifying and influencing customer requirements according to Nets’ product and technological roadmaps• Contribute to bids based on Nets sales model, incl. preparation of business cases• Develop sales and marketing plans and forecasts Results:• Contribution to the digitization of Denmark by ensuring that the largest private companies in their respective sectors has implemented NemID for authentication and signing• A customer portfolio of more than 300 private NemID service providers• Employee of the year, 2014,Nets Sector Services

Ballerup

NemID provides the means for secure digital communication in Denmark. NemID is based on the user having a user ID, a password and a code card. The user can use NemID for logon and signing in online banking, with public services such as skat.dk and sundhed.dk, and with private service providers.Primary objectives:• To contact and attract new customers through active sales and direct marketing campaigns• Support customer during implementation• To manage relationship with existing customers• Introduce value added services to existing customers• Contribute to identifying customer requirements and provide customer feedback to product managersResults:• Building the market for private service providers receiving the new digital signature NemID for authentication and signing in their services from 0 – 200 in two years• Key account manager for the segment of unions and unemployment funds, pension and insurance, and gaming providers, a total customer portfolio of more than 100 companies, responsible for a yearly revenue of approx. 17 million DKK.

Taastrup

Primary objectives:• Responsible for the largest account of the company• Strategic development of large accounts• Maintenance and retention of existing accounts• Develop new accounts and generate new sales (B-2-B, private and public sector)• Project work• Educate new employees within the Bring CityMail sales concept• Sparring partner for the Sales Manager• Negotiate contracts• Budgeting and follow upResults:• Developed new possibilities for large accounts• Developed new possibilities for additional sales• Contributed to 30% share of the market for magazine post• Created relations to accounts and ensured close co-operation• Contributed to increasing turnover from 60 to 145 millions DKK during two years• Established a strong and dedicated sales team• Organized the sales team and its work performance• Chairman of the employee society

Brøndby

Primary objectives:• Build and strengthen customer relationships and loyalty• Develop new accounts and generate new sales (B-2-B, private and public sector)• Identify and pursue ‘new bizz’• Develop direct mails• Monitor competitors• Conduct a market research in close cooperation with the Sales Manager• Elaborate sales and product presentationsResults:• Created a national framework agreement on mobile shreading of confidential documents in co- operation with the Danish Defence • Increased the turnover based on the findings of the market research (the number of shreading vehicles increased from two units to five, and the company went national)• Developed new business in the niche of mobile shreading of hard disks

Virum

Primary objectives:• Telemarketing, selling low cost products in the line of measurer equipment for professionals• Follow up on direct mails• Elaborate offers• Identify leads for the sales departmentResults:• Established telemarketing as a new sales channel

Bachelor’S Degree, Export Engineer

The export engineering program is an integrated interdiciplinary engineering program with an international project- and product-oriented.

Sproglig Student

Sproglig student