Susan Lukas Email & Phone Number

Greater Chicago Area

Tokyo, Japan

•Consulted with employees from government ministries such as the Ministry of Defense, the Ministry of Foreign Affairs and the Ministry of Agriculture, Forestry and Fisheries in achieving their language and cultural comprehension goals.•Developed educational material designed to meet clients' specific employment and language needs. •Assisted clients regularly reached or exceeded performance targets. •Received high client evaluations, which resulted in a contract renewal rate of over 75%.

Tokyo, Japan

•Developed customized curricula and instructional material. •Provided executives of major international corporations such as Honda, Maruha, Accenture and Prudential the facility needed to give presentations, write emails, organize and explain data, and craft reports, while focusing on grammar, listening and speaking skills. •Assisted clients in developing overall fluency and achieving targeted goals on TOEIC, TOEFL and GMAT exams.•Consistently ranked among “The Top Five” instructors based on client reviews. •Was the only instructor whose material was accepted as part of the regular curriculum. •Developed and sold a customized course to the Toho Dental College.

Tokyo, Japan

•Selected from over 800 applicants to work on a team of 20 consultants in a major, 3-year project aimed at making Itochu Trading Company a more global entity by improving employee clarity and accuracy in negotiations, presentations, interviews, conferences and overall written and oral communication.•Participated on curriculum-development teams.

Tokyo, Japan

•Oversaw school operations as they related to instructors, curricula and classes. •Interviewed prospective employees, selected new hires, coordinated schedules for up to 20 instructors, developed new classes, monitored teacher performance, moderated staff / instructor issues, purchasedand organized material. •Proofread and edited promotional material, contracts and documents translated into English. Verified correct grammar, spelling, punctuation and phrasing. •Researched and created material for classes of various English language levels. •Conducted client performance evaluations.•Created a 10% operating cost savings by redesigning schedules and curricula. •Consistently qualified for twice annual, bonus increases. •Developed a positive working atmosphere, which resulted in a high rate of employee retention.

Bachelor Of Arts, English

Activities and Societies: Co-op housing

Education record