Susan Kun Email & Phone Number

Los Angeles, Ca, Us

Pasadena, Ca, Us

Oakland, California, Us

• Led the change strategy for Work Reimagined and Return to the Workplace initiatives.• Advised on Enterprise Process Transformation, Blue Shield’s most complex process and operating model transformation impacting all major business units and over 6,000 employees.Post-Merger Integration• Successfully led the integration change management of the $2B Care1st Health Plan organization of 900 employees, achieving acquisition targets for employee retention and health plan growth.• Led cross-functional team to create and implement the organizational roadmap for integrating new operating models across Customer Experience, Healthcare Quality, IT, HR, Finance and Marketing with external members, providers, regulatory agencies and community organizations.• Provided training and consultation to senior leaders, enhancing their change capabilities.• Created and managed change champion network, organizational surveys and focus groups to ensure an optimal employee experience throughout the integration journey. • Recognized globally for innovative and strategic work that delivers significant business results with awards from the International Association of Business Communicators (IABC).

Rosemead, Ca, Us

Organizational Development• Customer Service Transformation: Developed and implemented change strategy for new operating model and organization structure. Preserved SCE’s J.D. Power Customer Satisfaction ranking.• Operational Excellence: Collaborated with all levels to develop and implement company-wide continuous-improvement training programs. Facilitated Lean workshops to reduce non-value added work, streamline cross-functional processes and increase collaboration.• High-Performance Organization Initiative: Led enterprise-wide adoption of new talent review process, performance management system, leadership model and compensation structure.Learning and Leadership Development• Led team of 20+ instructional designers, technical trainers and facilitators to create or refresh 30 training programs based on strategic organization analyses. Training results surpassed industry benchmark averages and supported over 8,000 employees.

Thousand Oaks, Ca, Us

Change Management• Post-Merger Integration: Project-managed change and communications efforts during the acquisition of Abgenix Company. Drove critical deliverables to completion within three months. Recognized as a top contributor with bonus and stock grants.• Culture Change: Led efforts instituting Amgen’s culture of continuous improvement. Built internal capability and empowered employees to higher performance with executive endorsement.• Facilitation: Conducted strategy-planning and problem-solving workshops for senior executives and managers across U.S., Europe and Puerto Rico. Received top client scores based on results delivered.Organizational Development• Advised Chief Medical Officer and partnered with business-unit leadership to redesign 2,000-member clinical development function. Streamlined operations and reduced headcount by 16% while preserving clinical trial timelines.• Directed activities establishing new corporate function including its vision and mission, team charter, organization design and roles. Benchmarked competitors and incorporated best practices.Communications• Developed strategic communication plans for 11 large-scale change projects in 4,600-member operations organization. Directed communication activities among executive management, team members, impacted staff and their supervisors. Created discussion forums among leaders and staff.• Established best-practice communication methodologies, templates and training materials that were adopted across Amgen.Learning and Development• Redesigned Amgen’s change management and facilitation training by incorporating real examples, interactive activities and globalized content. Increased graduate rates and readiness for leading projects.• Highly-rated instructor. Mentored 22 employees who successfully attained change management, facilitation or project management certifications.

Master Of Business Administration (Mba), Marketing And Finance

Bachelor Of Science (Bs), Business Administration And Management, General