Susan Wingate Email & Phone Number

Ottawa Lake, MI, US

Olmsted Falls, Ohio, United States

Design and create product instructions and illustrations in fast-paced consumer and commercial markets.

Ida, Michigan, United States

Wedding Venue & Event Hall located inside a historic 1880s church.

Ottawa Lake, Michigan, United States

Ranch specializing in beef, pork, chicken, and turkey products.

Temperance, Michigan

Technical writing for manufacturers in a variety of industries.

Temperance, Michigan

Renovating foreclosed homes.

Temperance, Michigan

Property management and leasing firm specializing in single-family homes.

Michigan

Wertenberger Philanthropy seeks to improve the lives of others globally by helping organizations that feed the hungry, improve education, eliminate suicide, provide housing, support veterans, and keep families together.

Troy, Michigan

Novi, Michigan

Maumee, OH

• Design and create service documentation for Agricultural and Construction axles and transmissions including repair manuals & parts lists.
• Support over 7 global Engineering teams designing new product.
• Support 65 service centers worldwide in repairing Dana Off-Highway product.
• Support over 400 customers worldwide in integrating Dana's technical documentation into their product documentation for the end user.
• Manage both internal and external websites with over 30,000 publications.
• Work with vendors in both Europe and North America.

Ann Arbor, MI

• Create templates and procedures to manage start-up company consumer documentation.
• Create technical illustrations to support service / repair procedures.
• Manage document translation into both French and Spanish.
• Design product labeling to meet CSA, UL, EPA, CARB, & CPSC requirements.
• Develop product documentation before final product development is complete.
• Utilize industry contacts to reduce translation and printing costs

Galesburg, MI

• Implement hardware installation of new products on fleet vehicles nationwide to determine durability and avoid high warranty costs in the future.
• Act as a liaison between field test fleet CEOs, Engineers, Technicians, and Eaton Management to support over 200 test vehicles across the U.S.
• Led the division’s first field test program to 94.1% reliability, exceeding the division goal of 90%; the highest reliability growth achievement in the division.

Galesburg, MI

• Led plant Lean implementation; achieved the highest initial score for a plant in the division (3.2 out of 4.0).
• Supported ISO and TS certification requirements for the plant.
• Managed Production, Shipping, and Quality departments at the plant.
• Redesigned the production floor to increased production by 40%.
• Redesigned the warehouse floor which resulted in a typical downtime of 3 days to do inventory to 4 hours.
• Improved plant morale by working on the plant floor directly with workers whenever possible, providing opportunities to see how our product worked in real-life situations, and sending each person to work in another.

Galesburg, MI

• Led the electronic delivery of 1200 publications supporting the entire division’s technical service documentation saving $1 million in printing expenses.
• Oversaw company’s first translation of documents into French and Spanish.
• Launched the first “Dealership Pay-for-Training” program; the first revenue-generating training offered by the division.
• Maintained corporate website with both PDF and XML publication content.

Bs, Management

Associates, Management

Activities and Societies: Phi Theta Kappa

Graphic Design

Adobe InDesign