Susan L. Holland Email and Phone Number
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I find satisfaction in helping people understand complicated processes. Clear, concise documentation means a great deal to me. In my (varied) career, I've created various types of documents such as:- How-to manuals- Step-by-step instructions- Business requirements documents- Test casesI wrote these documents to make life easier for others and to better understand these processes myself. I've worked in and with a variety of businesses including:- Small, private companies- Mental health & health care organizations - Technology consulting companies- Local government organizationsThese experiences have given me a range of knowledge and skills I use to help local governments improve communication with the public (website redesign) and make their work more effective & efficient (IT assessments). I enjoy being structured and organized. (So if you want to set your clock by someone, just let me know.) I try to be kind, thoughtful, and genuine in my interactions with others. I love narrative video games, storytelling in its many forms, and creating order from chaos.
Tech Dynamism
View- Website:
- techdynamism.com
- Employees:
- 24
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Business Systems AnalystTech Dynamism Oct 2023 - PresentProvide IT assessments and website redesign assistance for local governmentsAnalyze website usage, CMS modules, and process flowUnderstand the "why" (or key problem) behind a project & use that to guide workConnect client goals to analysis results and recommendations
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Senior Software Quality Assurance AnalystTech Dynamism Apr 2020 - Dec 2023Create project test plansReview stories prior to development with an eye to missing criteria/test casesPerform detailed manual tests of happy, muddy, and off-script pathsCreate technical documents of processes for projects and teamsWork with QA team to develop and improve company QA standards
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Software Quality Assurance AnalystTech Dynamism May 2016 - Apr 2020Charlottesville, VaAs a QA Analyst, I work with each project team to ensure the client gets the website/app they need. I pay particular attention to user experience and am dogged about finding problems before the client does. Manually test websites in development.Write and edit user stories with team.Create company and project-specific QA documentation. Use knowledge of SQL queries to support manual testing.
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Chief Financial OfficerVirginia Institute Of Blacksmithing May 2007 - PresentWaynesboro, VaVirginia Institute of Blacksmithing offers information and instruction in traditional ornamental blacksmithing. As the CFO, I ensure that the company is on sound financial footing by maintaining accuracy of accounts and timely payment of vendors.
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EditorEchelon Comics Oct 2010 - PresentCharlottesville, VaEchelon Comics creates graphic novels! I edit graphic novel scripts for clarity, consistency and continuity. I also research names and concepts to provide believable context and consult with the writer on plot, dialog and visual style. I moderate our panels at conventions. I also organize the slideshow and create the outlines for our talks with a focus on narrative flow.
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Project Coordinator/Office Manager/Personal AssistantDessec Oct 2015 - Feb 2016Harrisonburg, VaDessec.com invests in, supports and consults with startups creating inventive mobile games. Krellware is a brand of Dessec that creates and produces games. My role as office manager included:Project Coordination: * Prepared and helped manage creation of a prototype for the Weather Zen Board Game. * Represented the company and performed playtests at PrezCon. * Created a metrics form and gathered data from playtests.Software Testing: * Performed software testing for a client's mobile game. Testing was performed on a Mac, iPhone and Android phone. * Created detailed bug reports so developers could find and fix errors. * Suggested improvements to in-game writing. Business Development: * Performed regular searches for new clients. * Set up and maintained two websites: Dessec.com and Krellware.com. * Contributed original copywriting and also edited existing copywriting. -
Production Assistant/QaPerformant Software Solutions Jul 2012 - Jul 2015Charlottesville, VaPerformant Software Solutions develops custom, web-based applications and sites for clients in higher education and in general commerce.As Production Assistant I performed all duties short of coding. I provided black-box testing including regression, cross-browser and smoke testing using browser consoles to provide additional information to the developers. In addition, I:* Analyzed requirements to create testable user stories to support the development process.* Produced how-to videos for an editing suite used to create scholarly digital editions.* Coordinated and planned presence at national conference exhibits.
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Application SupportMartha Jefferson Medical Enterprises Sep 2007 - Jul 2012Charlottesville, Virginia AreaMartha Jefferson Medical Enterprises provides software and billing support for multiple hospital-affiliated practices as well as private practices. I supported practice management, medical billing and electronic medical records software for 40 practices and a billing office. I created original end-user support documentation for multiple medical software products and trained end-users and application support specialists in use and maintenance of the software. -
Mental Health Case ManagerRappahannock-Rapidan Community Services Board Jul 2000 - Aug 2007RRCSB provides services for low-income individuals with behavioral health, substance abuse and/or developmental disabilities. I provided individual assistance and treatment for low-income adults with serious mental illnesses including case management services, individual therapy, group substance abuse counseling and emergency services. In addition, I:* Wrote comprehensive documents used to guide treatment and submit for insurance billing. * Created contact-tracking spreadsheet used by case management team for accurate reporting.* Provided technical support for clinical staff including training in basic computer skills.
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Office ManagerStokes Of England Apr 1995 - Aug 1998Keswick, VaStokes of England creates custom metalwork for a variety of clients. I ran the office which included: providing payroll services, coordinating schedules with clients, researching supplies and shipping, coordinating transportation of supplies and workers to sites nationally and internationally and created a process manual for office operations.
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Project ManagerEastern Regional Family Resource Network Feb 1993 - Feb 1994Burlington, WvI implemented a grant project reporting on regional resources for children, youth and families. I conducted surveys of business involvement in supporting and improving employee work-life balance, designed a survey results document for state-wide distribution to business and political leaders and organized forums for public and private-sector leaders to discuss work-life balance for employees.
Susan L. Holland Skills
Susan L. Holland Education Details
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Community Mental Health Counseling -
Counseling
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Humanities -
Humanities/Humanistic Studies
Frequently Asked Questions about Susan L. Holland
What company does Susan L. Holland work for?
Susan L. Holland works for Tech Dynamism
What is Susan L. Holland's role at the current company?
Susan L. Holland's current role is Business Systems Analyst at Tech Dynamism.
What is Susan L. Holland's email address?
Susan L. Holland's email address is su****@****and.com
What is Susan L. Holland's direct phone number?
Susan L. Holland's direct phone number is (999) 999*****
What schools did Susan L. Holland attend?
Susan L. Holland attended University Of Virginia, University Of Virginia, Warren Wilson College, Warren Wilson College.
What are some of Susan L. Holland's interests?
Susan L. Holland has interest in Odd And Interesting Fiction And Films, Gardening, Gaming, Story Driven Gaming, Editing, Knitting, Science Fiction, Nerdcore Hip Hop, Technical Writing, Arts And Culture.
What skills is Susan L. Holland known for?
Susan L. Holland has skills like Editing, Customer Service, Technical Writing, Software Documentation, Research, Microsoft Office, Microsoft Word, Creative Writing, Event Planning, Social Media, Writing, Windows.
Who are Susan L. Holland's colleagues?
Susan L. Holland's colleagues are Ryan Zaleski, Larry Banner, Kyle Kaczmar, Maureen Mcnulty, Rachel Lee, Megan Jackson, Garreth Mcadam.
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